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EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
6 years ago

Re: Can not remove the sims 4 from my library

Hey @challengermert can you try clearing the Origin Cache and then removing it again to see if it works.

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Darko 

5 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    6 years ago

    In that case @challengermert can you try reinstalling Origin and following the steps below:

    1. Try re-installing Origin:
      1. Close the Origin client.
      2. Open the Control Panel (find it by searching “Control Panel” in the Start menu).
      3. Click on Uninstall a program under Programs.
      4. Click on Origin and uninstall.
      5. Reinstall Origin, t

    Try running Origin as an administrator:

    1. Close the Origin client.
    2. Right-click the Origin client icon on your desktop (or in the Origin directory if not on your desktop) and click Run As Administrator.

    This runs the Origin client as an administrator account, and should let the game  install.

    Try lowering the User Access Control settings:

    1. Close the Origin client. 
    2. Click the Windows button and type "UAC" in the search field. 
    3. In the User Access Control window, click and hold the slide bar —slide it to the lowest setting available. 
    4. Click Ok at the bottom of the window. 
    5. Open the Origin client 

    Darko



  • Azzigoth's avatar
    Azzigoth
    5 years ago

    I am having the same problem, was there ever a fix for this? I have tried the same steps in this thread and they have not worked.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @Azzigoth it is not possible to remove games from your My Game Library, the best thing to do is to filter your games so that you can hide any games that you do not wish to see anymore.


    Darko 

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