Re: When Will EA Help Respond to my Case?

@CarbonCarl Okay, I'll wait to see if I hear from them sometime next week.

As for the ban, yeah, I knew it was probably gonna be a longshot to get them to lift the ban, but I have to try because I know I didn't do anything. Unfortunately, I don't have any screenshots of my account before it got hacked since, well...I didn't know this was going to happen (I do have some clips of funny moments with my friend playing the game that capture what my Apex account looked like before, but I don't know if those would be appropriate to use). The only thing I have that could remotely be hard evidence is the history on my device, as I hadn't played Apex for 4 days during the time my account got hacked. I would hope EA has a history of the devices used on their end, cause in that case, I could definitely prove it wasn't me, but I'm just being hopeful...

Also, in terms of contacting them again in the event they don't get back to me, do you know a place or number I can call to get in direct contact with them? I tried searching it up before to no avail but maybe I wasn't paying attention enough. If you know I place I can call them or live chat them maybe that would be great, but if not, don't worry about it.