Re: PLEASE tell me what to do to get the new Jigsaw pieces to move!
@rosesank, Moving the jigsaw puzzle pieces in the Jigsaw Treasure Hunter game "should" be easy. When everything works properly, you just place your cursor over the puzzle piece you want to move, click and hold down the piece, then drag it to the place on the board where you want to place it. However, everything does not always work as it should. The thing to do is try to understand what is causing the game not to allow you to move the puzzle pieces.
This is an HTML5 game, so that might be related to the cause. It might be that the game won't allow you to continue if you have only 4GB of RAM memory on the computer or device you use to play the game. HTML5 games (or any games) work better with 8GB of RAM or more. If you are not sure how much RAM memory you if using a computer, follow these steps:
Press the Windows key on your keyboard, and type 'RAM'
Select View RAM Info
Check for a detail that says 'Installed RAM'
If you discover you have only 4GB of RAM, I suggest the next time you are shopping for a new computer, buy one with 8GB of RAM.
Next, if you use Windows operating system, the HTML5 games work best using Windows 10. Older Windows systems (7, 8, Vista, XP) do not always work properly with HTML5 games.
Another problem may simply be that the cache (memory) of your browser is becoming full and needs to be cleared in order to store new game information. When this happens, the games don't work properly, and usually slow down, freeze, fail to load or kick you out of the game. What you are experiencing sounds different, but you might want to clear the cache of your browser to see if that makes any difference. See the link below to a discussion on clearing one's browser cache with instructions on how to do it if needed.
https://answers.ea.com/t5/Pogo-Classic/Importance-of-clearing-your-browser-s-cache-at-Pogo/m-p/7896416#M187015
Whenever I experience a new problem where clearing the cache does not help correct it, I switch to different browser to see if that helps. Sometimes it does help. Google Chrome is a good alternative browser and it can be downloaded for free from the Google website.
Finally, Pogo provides a troubleshooting guide for HTML5 games. Its lengthy but there might be something there that will help if none of the above suggestions help.
https://answers.ea.com/t5/Pogo-Classic/HTML5-games-troubleshooting/m-p/5761108#M158506
