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MomNana16's avatar
MomNana16
5 years ago

Why my friends from Canada can't play a Scrabble game with me?

Players in Canada and other countries cannot play with their friends in Scrabble.  How can this be fixed?  I have sent several messages to EA Admin and no response has been received. I play the "Classic" version and the new version and cannot seem to connect with them in either.   I can see that my friend from Canada is in a game; however, I cannot see what room they are in or send them a chat message in the bottom box.  I play everyday and don't have this problem with friends in the US.  My friend in Scotland cannot load Adobe Flash.  It is unavailable.

What am I doing wrong?  Please help.

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  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    Hey there, @MomNana16.

    Due to licensing reasons, SCRABBLE is not available on Pogo outside of North America. Thank you for your concern and understanding.

    Arrenai 🐱

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  • MomNana16's avatar
    MomNana16
    5 years ago

    Thank you for the response.  I am a bit confused.  I played with them previously in the old version and now occasionally do play with other players in Canada.  So I don't really understand.

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    Hey there, @MomNana16.

    This is part of the current license agreement, so you should be able to play normally with friends in Canada as it is part of North America. As for previously, I am not privy to the details of the license restrictions of the old Flash version of the game, so I can't comment on that version. Sorry about that.

    Arrenai 🐱

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