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thtgrldiandP's avatar
thtgrldiandP
New Novice
3 months ago

Badges: Club Time Rewards Year-##

I have been a paying member under my current name since April 2005. I recently received Special edition badge for 17 years. My Pogo Profile properly reflects my current membership start date; which means, that in April of 2025, I should have received a 20-year reward: What do I need to do to update all or part of the below? See images for evidence attached.🧐

1: Ultimate goal: update my profile to my original name (ThtGrlDiana), and update my lifetime back to 2003 or as early as my original ID? ~1999-2000-ish😍

2: Happily Accepted option: update my profile to my original name (ThtGrlDiana), and update my lifetime back to 2005.😀and receive Clubtime reward badges for 18-19 and 20 years

3: Acceptible option: update my profile ClubTime Rewards to 20 years: GEMS need not apply 😊

PogoImage 1-17-year reward badge

Pogo Image 2-Current membership at 20 years

Image #3-Annual rewards indicated membership is older than 2005 (2003)

 

5 Replies

  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hey there thtgrldiandP​ 

    Definitely a bit of an odd one here.

    I really appreciate all the detail and screenshots you've given us. Let me reach out to the team to see what can be done on this.

  • thtgrldiandP's avatar
    thtgrldiandP
    New Novice
    3 months ago

    Oh Thank you so much for both the quick reply and for taking this into consideration!! Just a little background on original membership. I was going to update my profile details for a new email, I kept getting the incorrect password message. It had been a while since I had accessed the original email I had and discontinued using it. This meant there was no way for me to get the reset email response, so i just gave up and created the account I have today. If you need the original email I started with, I have no clue what it was waaayyyy back then. It could have been an address starting with iamanice.... @yahoo or hotmail, or [edit: email address removed]

  • thtgrldiandP's avatar
    thtgrldiandP
    New Novice
    2 months ago

    Hello EA_Rtas​ , Just checking in with you to see if there was any feedback on the membership lifecycle. Thank you.

  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi there thtgrldiandP​ 

    Appreciate you checking back in, sadly I have nothing new to share on this, I have passed on the feedback to the team but can't guarantee I will receive any information I can share.

    Should any changes happen they will be discussed in service updates or blog posts from Pogo_Sconnie on the Pogo forums.

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