Forum Discussion

EA_Arrenai's avatar
EA_Arrenai
Icon for EA Staff (Retired) rankEA Staff (Retired)
5 years ago

Re: Jigsaw Treasure Hunter HD either won't load or crashes my system.

Hey there, @rem525mi.

Let's give a few things a try here to see if it improves loading for you.

  • Please give it a few minutes to load for the first time. This narrows down if it is just slow to load, or is outright failing to load.
  • If it continues to not load, please try our HTML5 troubleshooting. I know you've already performed some of these steps, but if you're able to run through the full page, that would be super helpful. These steps are built out specifically for loading issues like the one you describe, and have helped many people.
  • If you try the troubleshooting and still are not able to get into Jigsaw Treasure Hunter HD, can you share your browser information from the Pogo Compatibility Tool, as well as your DxDiag? If you can attach it as a file to a post, I'd love to take a look.

Arrenai 🐱


Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? 🙌 Accept as Solution

ASK. ANSWER. LEVEL UP.

1 Reply

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    Hey there, @rem525mi. I'm just checking in. How did the troubleshooting go for you?

    Arrenai 🐱


    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

    ASK. ANSWER. LEVEL UP.

About Pogo Technical Issues & Bugs

Join the Pogo community to talk about game issues, browser and HTML5 troubleshooting, and report bugs in the games.4,043 PostsLatest Activity: 47 minutes ago