Forum Discussion

Re: Pogo - Free Gems granted to my account

I've also had this happen today. 3 emails  awarding 999 + 999 + 202.  
My pogo ID is aimleasach

Last week I submitted feedback due to login issues that I have since resolved. I have not purchased any gems since my account renewal in December 2023.  I have checked all possible payment sources including PayPal and no indications of unauthorized purchases appear on my accounts. This is obviously something occuring on the pogo/EA side of things. 

I haven't purchased these gems and they shouldn't be added to my account. Please fix! 

***Update***

Gems have been removed, back to my original amount. Hoping the full issue is resolved soon and full gem transactions returned.  Just hope any gems earned during game play are awarded and counted correctly!  I don't purchase gems, so I rely on the gems that are earned each tier!

1 Reply

  • Gems were taken out of my account that I purchased.  How do I get them back.

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