@iluminatetheskySorry I didn't see the last part of your reply...... The game was purchested from a tesco store last October by a friend as a birthday present so I can't take it back because iv had it for more than a month. Iv Never had any problems with it untill now, which is why I wasn't sure if it was an update problem....
When you did the Factory Reset, did you go to your System Settings, and make sure your Xbox is still up to date with the Firmware and everything?
Thanks 🙂
- iluminate
Community ManagerHey, @Tryoxis
First off, I'm sorry to hear about the trouble you're suddenly having with the game since the latest update. It's very strange though that the disc is able to work on a different Xbox and not yours. To leads me to immediately believe something may be faulty with your Xbox's disc drive with it having trouble reading that specific disc.
I don't know if there is an option for you to try out another disc whether it be a friends or a rental version, but if another disc version of the same game works in your disc drive I think it would be safe to assume it's faulty disc. Are there scratches on the disc or was there any permanent marker/pen marks on the top of the disc? Some people wrote on discs in the past but now that can cause issues with the laser reading it.
Even though you have automatic updates enabled, would you mind going to your Xbox Settings and just double-check to verify you have it fully updated?
Community ManagerWith the disc working in another Xbox I'm concerned there might be an issue with the reader in your Xbox. Have you reached out to Xbox Support to see if they are able to provide troubleshooting from their end for disc reading errors?
