Re: [PS] - PvZ GW2 Login Credentials Expired

@ZanzaVirus 

When helping with certain issues, like account changes, we must verify that you own this account. We want to make sure we’re not compromising your account, so we can’t help out with your issue currently.

 

When you receive a credentials expired error, this can be resolved in a couple of different ways.

• Reset the password to the original email on the EA account and log back into any EA site using those login credentials.
• If these steps do not work, it either created a new EA account with the original email, or that was not the original email on the EA account.
• Contact live support. They will locate the account and have a process to get this account info updated.

If you are not able to gain access to the email on file, or for some reason, the password reset did not resolve the issue, you will need to reach out to live support by clicking Contact Us on any help.ea.com page to start a new case. Please first delete all cache and browser history from the browser(s) you normally use. 

• Select the EA App
• Select one of the account issues like I cannot log in
• You may get a pop-up that says login and get faster help
• Select Continue without logging in
• This should give you the chat/email option

If you’re able to regain access to your email account later, you can resume this case on EA Help at help.ea.com/my-cases/.