For anyone who still has this issue and is googling to find a response:
I went and used the EA Chat Advisor thing. I had to use Internet Explorer/Microsoft Edge in order for it to work, but I told the advisor that I owned the discs and had the codes for both (Spore and GA) and they added them to the account for me.
Thanks @xpeachsweettea for your kind response. Exactly this is the right way 👍
Enjoy Spore... 🙂
EA Staff (Retired)Thank you @xpeachsweettea for sharing your solution with us here. I am sure, other players will appreciate this as well.
Cheers,
Archi
Can confirm @xpeachsweettea's solution worked for me as well. Thanks!
Using the EA Chat Advisor worked for me as well.
I had originally bought Spore on DVD and was trying to reinstall it on Windows 10.
After I provided my account info and game code to the advisor, they were able to add the game to my account.
Note that the estimated wait was given as 109 minutes, but it actually only took 10 minutes in queue to reach an advisor.
Tried the Chat Advisor, no luck.
Same here man have already been in live chat 2 times and filled in 2 forms. I have the boxes of the main game and both expansions and all their codes, i even send them pictures. Still can't play the game I own. they continuously put my cases on resolved and they distance themselves from the problem which is a real shame and put the blame in my shoes by trying to recover an account i never had. So essentially i'm chasing ghosts
Since I had mine added through EA Chat, that's the only solution I know of. Maybe contact the live chat and let them know your situation.
But, I've tried doing this like 4-5 times now. Each time they say to contact the retailer. Do I call up Walmart and be like, "Hey remember me? I bought a product ten years ago and the product code isn't working" ? An EA game advisor can't do anything to help anyone. You must have gotten extremely lucky to be able to actually get your problem solved.
YES!!!! THIS IS WHAT HAPPENS!!!
Sadly they cut me out after a second time of showing evidence, apparantly the screenshots were still invalid which is confusing, since the screenshot was the in the same section in steam as shown in examples. I no longer have an option to contact live chat.
I've been having the exact same problem. They tell me the codes have already been registered... with my actual email account. The same I use in Origin. It would seem like a simple problem, but it seems like it exceeds their abilities. As always, I've been told to contact the retailer. I bought the games on launch and the reatailer doesn't even exist any more. And even if it did, what would it have to do with it? Lazy excuses to avoid admiting incompetence.
I just wanted a bit of nostalgia loging in to the Spore servers after so many years, and I ended up fighting with support. Well, guess I'll try again sometime.
they did nothing .just said that its on other account
