Re: SCBI - How to send proof of age

How do we add proof of age? I want to do global trade and clubs.

Hi @SMG_Cambod - I moved your post to the relevant thread. 

If you entered your birthdate correctly when you set up your account, you'll get a pop-up notice to "age up" your account once you're able to have a full access account in your country. More info here: https://help.ea.com/en/help/account/aging-up-an-origin-account-to-an-adult-account/

If you entered the wrong birthdate and have a child account, you'll need to provide proof of age to EA. Instructions on how to do that are in the accepted solution of this thread. 

Happy Building!

I have gone through the process, submitted requested info, followed up, followed up, followed up... requested to speak with a manager twice. I have not been contacted. My requests have been marked as resolved yet my account is still in child mode.

It has been 3 months and still this issue hasn't been resolved. This is beyond ridiculous! Time to delete the game.

@Die-Z-Bart-Die  Make sure your game is saved and then remove and upload the SimCity Buildit app and the first thing you’re asked is age. Go through the tutorial until it states you’re on your own and then select your city and you should be fine. Lookup how to load my city and read through it before starting the process. Good luck.

Thanks you PinnacleValley. I have tried to do this so many times... fund out that you can't save a child account so I can't delete it. It's a stoopid mess!

@Die-Z-Bart-Die - You are correct - a child account has no way to back up the city online. I'm not certain if the city/data gets uninstalled if you uninstall the game, but it does seem likely. If you can't get the account age corrected, your only other recourse would be to start over with a new account and enter your proper birthdate when asked. Then you can link it to an online social account. (or alternatively, wait until your account ages up https://help.ea.com/en-us/help/account/online-access-for-child-accounts/#agerequirements)

Was your request through the EA help team, or the SCBI team? SimCity BuildIt account issues are handled through the SCBI team, although I would have expected EA to forward the request. Which help team did you place these requests? And is your user name the same as your forum user name? If you can give me a little more info, I might be able to get someone to look into the case for you.

@Die-Z-Bart-Die - No promises, but I have passed along the info. 🤞 It will probably be necessary to know what Account Name you filed the reports under

Hi @Die-Z-Bart-Die, 

When you have the chance could you send me your SimCity BuildIt Player ID in a direct message? 

For more info on how to find it check out this article from the EA Help website: 

https://help.ea.com/en-us/help/simcity/simcity-buildit/find-your-player-id-in-simcity-buildit/

Thanks!

/Kent

Hey there, 

Since this is an old thread that hasn't been active for a long time, I am going to lock it to prevent further necro-posting. 

If you need some help or if you want to ask a question please create a new thread.