@EA_Lanna Please find attached Dxdiag file. I copied the games files over to my laptop and the game launches properly (got 6fps on the options). Then I copied the game back to my pc and it didn't work.
(Posts merged by CM)
@Hallow_Knights interestingly. So still a problem in the software equipment... I tried to run it on my laptop, I just have an external video card connected.
@EA_Lanna So the game is not optimized for every hardware, and the launch fails. This must be passed on to game developers.
(Posts merged by CM)
@EA_Lanna I am still having issues. Case study number is 54836420. I have attached Nvdia system info if this helps. The error message too (see attached image) and the crash report (see spoiler tag)
[CrashReportClient]
bHideLogFilesOption=false
bIsAllowedToCloseWithoutSending=true
CrashConfigPurgeDays=2
CrashReportClientVersion=1.0
DataRouterUrl="https://unreal.backtrace.io/post/birddog/07d3bb40031de30c0fc74ea42fd92d7d1978d3bd61b6468cf7df3e005c1..."
<?xml version="1.0" encoding="UTF-8"?>
<FGenericCrashContext>
<RuntimeProperties>
<CrashVersion>3</CrashVersion>
<CrashGUID>UE4CC-Windows-47FAA83341CDF11A1ECBD5A160793304_0000</CrashGUID>
<ProcessId>11900</ProcessId>
<CrashType>Assert</CrashType>
<SecondsSinceStart>0</SecondsSinceStart>
<GameName>UE4-SwGame</GameName>
<DeploymentName />
<EngineVersion>4.21.2-463945+++UE4+Release-4.21</EngineVersion>
<CommandLine />
<LanguageLCID>2057</LanguageLCID>
<AppDefaultLocale>en-GB</AppDefaultLocale>
<LoginId>e0cf6707d5a3434f4c0baa8da8d65414</LoginId>
<CallStack />
<PCallStack>starwarsjedifallenorder 0x0000000040000000 + 179d2ae2 starwarsjedifallenorder 0x0000000040000000 + 179914d6 starwarsjedifallenorder 0x0000000040000000 + 179af494 starwarsjedifallenorder 0x0000000040000000 + 153f02d0 starwarsjedifallenorder 0x0000000040000000 + 154047f3 starwarsjedifallenorder 0x0000000040000000 + 153f280d starwarsjedifallenorder 0x0000000040000000 + 15404c5c starwarsjedifallenorder 0x0000000040000000 + 15403efd starwarsjedifallenorder 0x0000000040000000 + 153bc905 starwarsjedifallenorder 0x0000000040000000 + 1565ab2f starwarsjedifallenorder 0x0000000040000000 + 1565a592 starwarsjedifallenorder 0x0000000040000000 + 1566f303 starwarsjedifallenorder 0x0000000040000000 + 156750af starwarsjedifallenorder 0x0000000040000000 + 15674724 starwarsjedifallenorder 0x0000000040000000 + 179a8ab3 starwarsjedifallenorder 0x0000000040000000 + 15418bfa starwarsjedifallenorder 0x0000000040000000 + 179ae248 starwarsjedifallenorder 0x0000000040000000 + 15418bfa starwarsjedifallenorder 0x0000000040000000 + 153ad153 starwarsjedifallenorder 0x0000000040000000 + 154041de starwarsjedifallenorder 0x0000000040000000 + 153bc905 starwarsjedifallenorder 0x0000000040000000 + 1565ab2f starwarsjedifallenorder 0x0000000040000000 + 1565a592 starwarsjedifallenorder 0x0000000040000000 + 1566f303 starwarsjedifallenorder 0x0000000040000000 + 156750af starwarsjedifallenorder 0x0000000040000000 + 15674724 starwarsjedifallenorder 0x0000000040000000 + 17f7e1d7 starwarsjedifallenorder 0x0000000040000000 + 1565db5f starwarsjedifallenorder 0x0000000040000000 + 155e348a starwarsjedifallenorder 0x0000000040000000 + 15418baf starwarsjedifallenorder 0x0000000040000000 + 15418971 starwarsjedifallenorder 0x0000000040000000 + 15677e45 starwarsjedifallenorder 0x0000000040000000 + 1565f5fd starwarsjedifallenorder 0x0000000040000000 + 13443f6c starwarsjedifallenorder 0x0000000040000000 + 1343dbc3 starwarsjedifallenorder 0x0000000040000000 + 1343df0a starwarsjedifallenorder 0x0000000040000000 + 1344a519 starwarsjedifallenorder 0x0000000040000000 + 26c36fa Activation64 0x00000000e5b40000 + 11050 Activation64 0x00000000e5b40000 + 8f82 KERNEL32 0x0000000008610000 + 17bd4 ntdll 0x000000000a560000 + 6ced1</PCallStack>
<SourceContext />
<UserDescription />
<UserActivityHint />
<ErrorMessage>LowLevelFatalError [File:Unknown] [Line: 1800] Failed to find shader map for default material WorldGridMaterial(/Engine/EngineMaterials/WorldGridMaterial.WorldGridMaterial)! Please make sure cooking was successful (Contains inline shaders, has GTSM) 0x00000001579d274b starwarsjedifallenorder.exe!UnknownFunction [] 0x00000001579d2ae2 starwarsjedifallenorder.exe!UnknownFunction [] 0x00000001579914d6 starwarsjedifallenorder.exe!UnknownFunction [] 0x00000001579af494 starwarsjedifallenorder.exe!UnknownFunction [] 0x00000001553f02d0 starwarsjedifallenorder.exe!UnknownFunction [] 0x00000001554047f3 starwarsjedifallenorder.exe!UnknownFunction [] 0x00000001553f280d starwarsjedifallenorder.exe!UnknownFunction [] 0x0000000155404c5c starwarsjedifallenorder.exe!UnknownFunction [] 0x0000000155403efd starwarsjedifallenorder.exe!UnknownFunction [] 0x00000001553bc905 starwarsjedifallenorder.exe!UnknownFunction [] 0x000000015565ab2f starwarsjedifallenorder.exe!UnknownFunction [] 0x000000015565a592 starwarsjedifallenorder.exe!UnknownFunction [] 0x000000015566f303 starwarsjedifallenorder.exe!UnknownFunction [] 0x00000001556750af starwarsjedifallenorder.exe!UnknownFunction [] 0x0000000155674724 starwarsjedifallenorder.exe!UnknownFunction [] 0x00000001579a8ab3 starwarsjedifallenorder.exe!UnknownFunction [] 0x0000000155418bfa starwarsjedifallenorder.exe!UnknownFunction [] 0x00000001579ae248 starwarsjedifallenorder.exe!UnknownFunction [] 0x0000000155418bfa starwarsjedifallenorder.exe!UnknownFunction [] 0x00000001553ad153 starwarsjedifallenorder.exe!UnknownFunction [] 0x00000001554041de starwarsjedifallenorder.exe!UnknownFunction [] 0x00000001553bc905 starwarsjedifallenorder.exe!UnknownFunction [] 0x000000015565ab2f starwarsjedifallenorder.exe!UnknownFunction [] 0x000000015565a592 starwarsjedifallenorder.exe!UnknownFunction [] 0x000000015566f303 starwarsjedifallenorder.exe!UnknownFunction [] 0x00000001556750af starwarsjedifallenorder.exe!UnknownFunction [] 0x0000000155674724 starwarsjedifallenorder.exe!UnknownFunction [] 0x0000000157f7e1d7 starwarsjedifallenorder.exe!UnknownFunction [] 0x000000015565db5f starwarsjedifallenorder.exe!UnknownFunction [] 0x00000001555e348a starwarsjedifallenorder.exe!UnknownFunction [] 0x0000000155418baf starwarsjedifallenorder.exe!UnknownFunction [] 0x0000000155418971 starwarsjedifallenorder.exe!UnknownFunction [] 0x0000000155677e45 starwarsjedifallenorder.exe!UnknownFunction [] 0x000000015565f5fd starwarsjedifallenorder.exe!UnknownFunction [] 0x0000000153443f6c starwarsjedifallenorder.exe!UnknownFunction [] 0x000000015343dbc3 starwarsjedifallenorder.exe!UnknownFunction [] 0x000000015343df0a starwarsjedifallenorder.exe!UnknownFunction [] 0x000000015344a519 starwarsjedifallenorder.exe!UnknownFunction [] 0x00000001426c36fa starwarsjedifallenorder.exe!UnknownFunction [] 0x00007ff9e5b51050 Activation64.dll!UnknownFunction [] 0x00007ff9e5b48f82 Activation64.dll!UnknownFunction [] 0x00007ffa08627bd4 KERNEL32.DLL!UnknownFunction [] 0x00007ffa0a5cced1 ntdll.dll!UnknownFunction []</ErrorMessage>
<CrashDumpMode>0</CrashDumpMode>
<CrashReporterMessage />
<Misc.NumberOfCores>6</Misc.NumberOfCores>
<Misc.NumberOfCoresIncludingHyperthreads>12</Misc.NumberOfCoresIncludingHyperthreads>
<Misc.Is64bitOperatingSystem>1</Misc.Is64bitOperatingSystem>
<Misc.CPUVendor>AuthenticAMD</Misc.CPUVendor>
<Misc.CPUBrand>AMD Ryzen 5 1600 Six-Core Processor</Misc.CPUBrand>
<Misc.PrimaryGPUBrand>NVIDIA GeForce GTX 1070 Ti</Misc.PrimaryGPUBrand>
<Misc.OSVersionMajor>Windows 10</Misc.OSVersionMajor>
<Misc.OSVersionMinor />
<GameStateName />
<MemoryStats.TotalPhysical>51488366592</MemoryStats.TotalPhysical>
<MemoryStats.TotalVirtual>140737488224256</MemoryStats.TotalVirtual>
<MemoryStats.PageSize>4096</MemoryStats.PageSize>
<MemoryStats.TotalPhysicalGB>48</MemoryStats.TotalPhysicalGB>
<MemoryStats.AvailablePhysical>44549091328</MemoryStats.AvailablePhysical>
<MemoryStats.AvailableVirtual>140732090916864</MemoryStats.AvailableVirtual>
<MemoryStats.UsedPhysical>657678336</MemoryStats.UsedPhysical>
<MemoryStats.PeakUsedPhysical>686522368</MemoryStats.PeakUsedPhysical>
<MemoryStats.UsedVirtual>687022080</MemoryStats.UsedVirtual>
<MemoryStats.PeakUsedVirtual>715198464</MemoryStats.PeakUsedVirtual>
<MemoryStats.bIsOOM>0</MemoryStats.bIsOOM>
<MemoryStats.OOMAllocationSize>0</MemoryStats.OOMAllocationSize>
<MemoryStats.OOMAllocationAlignment>0</MemoryStats.OOMAllocationAlignment>
<TimeOfCrash>637143431704550000</TimeOfCrash>
<EpicAccountId />
<UserName />
<PlatformFullName> [Windows 10 64b]</PlatformFullName>
</RuntimeProperties>
<PlatformProperties>
<PlatformIsRunningWindows>1</PlatformIsRunningWindows>
<PlatformCallbackResult>0</PlatformCallbackResult>
</PlatformProperties>
</FGenericCrashContext>
(Posts merged by CM)
