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BrettMuth's avatar
2 years ago

Jedi Survivor Crashes on Launch Every Time (PC)

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) Case #168645625
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 05.02.2024
Summarize your bug Jedi Survivor crashes on launch every single time. After reinstalling twice, checking integrity of game files, removing all mods, etc. Nothing is fixing the issue. I've done all the tricks I''ve found on Reddit and YouTube but nothing is working. I get the error "Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0xffffffff00000008" I can't get past the Respawn and EA logos, and cannot make it to the main menu
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try launching the game on PC through Steam? Not sure what else can be done
What happens when the bug occurs? The game crashes completely
What do you expect to see? This fixed so that I can play the game I paid you for

See the bug summary for the info

5 Replies

  • I am able to play the first level without any issues but when I leave on the ship and select travel to koboh the game crashes halfway through the cutscene just as the ship is about to enter the atmosphere.

    I'm getting an error report that says: 
    Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000070

    I've tried the following:

    Reinstall the game

    Verify game files

    Reinstall GPU drivers
    Running on lowest settings and locking to 30fps

    Disable full screen optimization and changing the DPI scaling

    Setting CPU task priority to realtime

    Tried restarting the game, and I can play the first level fine, but not land on the second planet.
    Disable/ enable Raytracing and DLSS

    Loading into the intro first, then loading my previous save

    Increasing my virtual memory

    Resetting all Nvidia control panel settings

    Nothing is working and it crashes the exact same way each time. I really REALLY want to play this game and I waited for a long time for them to patch it up because I heard it was a mess on PC, but sadly it seems it's still so broken I literally can't progress anyware.

    Anyone have any bright ideas for more things I could try?

    I did a full windows reinstall just a few months ago so I'm not really too keen on going full nuclear on my PC again.


    My rig specs:

    Latest windows 11 Update
    I7 8700k 4.9Ghz

    32GB DDR4 3000Mhz RAM
    RTX 3080 (Latest drivers)
    Asus Strix z390 Wi-fi motherboard

    1000W Corsair PSU

  • Hey thanks for the suggestion, I just sent it off to EA by email

  • BrettMuth's avatar
    BrettMuth
    2 years ago

    I've done all of that as well except the reintall of Windows. Nothing seems to be working for me. It's really frustrating, I can't even get to the main menu before it crashes.

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