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austin22s's avatar
6 years ago

Error 672: Failure to connect to EA servers

Product: Star Wars Battlefront II
Platform:Microsoft XBOX One
What is your issue related to? General
Summarize your bug Everytime I attempt to play an online match, I get about 1/3 of the way into the match when I immediately get kicked. When I return to the title screen, I get an error message saying I lost connection to the EA servers. My internet connection is fine, and when I try to reconnect to EA, I do. But then the same thing happens in the next match. The errors that appear are error 672, 721, 770, and 918.
What is your gamertag/PSN ID/EA Account name? HotAustinS22
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 06/08/19
What time did you see the bug? (HH:MM AM/PM) 5:55 pm
In what game mode did the bug occur? Capital Supremacy
What is your time zone? CST - GMT - 6:00
Steps: How can we find the bug ourselves? Try playing in online match
What happens when the bug occurs? I get kicked out of an online match.
What do you expect to see? An error message displaying a connectivity to the EA servers was lost. Error message 672, 770, or 918 are all given.
Please select your region North America
AMD or Nvidia Model Number

Please fix this. It totally ruins an otherwise great game.

2 Replies

  • EA_Ataashi's avatar
    EA_Ataashi
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Hey @austin22s 

    I'm sorry to hear about the connections issues in SWB2 that you've encountering ☹️

    Do you happen to play any other EA games and have similar issues in them? Have you tried any troubleshooting steps for Xbox? If not, I'd recommend going through the steps listed in below articles first:

    Let us know if anything helped 🤞

    /Ataashi

  • Product: Star Wars Battlefront II
    Platform:Sony Playstation 4
    What is your issue related to? General
    Summarize your bug Whenever I attempt to sign in, error code 721 prevents me from doing so.
    What is your gamertag/PSN ID/EA Account name? WeebWhacker_
    How often does the bug occur? Every time (100%)
    Can you tell us the date (MM/DD/YYYY) that you saw the bug? 12/14/19
    What time did you see the bug? (HH:MM AM/PM) 9:00 PM
    In what game mode did the bug occur? Galactic Assault
    What is your time zone? EST (IET) - GMT - 5:30
    Steps: How can we find the bug ourselves? I am unsure how to reproduce it, it's simply an error code.
    What happens when the bug occurs? I cannot log into the online services for the game
    What do you expect to see?
    Please select your region North America
    AMD or Nvidia Model Number

    I have contacted support and tried everything they gave me,. Posting here was their last suggestion. I have restarted the game, reinstalled the game, soft rebooted the console, hard rebooted the console, restored licenses, checked my PS+ membership is active, tried (and succeeded in) signing into other EA games, rebuilt the database, tested my connection is appropriately fast and stable, disabled UPnP, enabled UPnP, and forwarded the appropriate ports

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