Re: Star Wars Battlefront 2 star cards reset bug on PC after latest update
Okay, so EA technical support were unable to fix the issue.
EA have now admitted that it's a bug from their last game update, which was what I advised them from the outset! I spent an hour and a half trying to fix the issue this morning. I joked that at least one of us is being paid by EA to fix their games!
I've now been told that EA have closed the issue as 'Resolved' because it's a bug in the latest patch. That doesn't resolve the issue as I still have a game that's unplayable.
So it seems we're at the end of the road. The games unplayable.
I've been in touch with the retailer and they've confirmed that I can if I give notice to EA, I can apply for the game retail price to be refunded, with any associated costs (so looks like I will be paid for that hour and a half's time after all!).
So here's your courtesy ten working day's notice, EA.
Please offer a refund or a resolution for the faulty goods you have supplied. In the absence of a resolution, this is your notice that I will automatically seek cost recovery through Tesco Bank plc (a company of Royal Bank of Scotland Group) and Mastercard under the Consumer Credit Act 1974 on Friday 24th July 2020.
Edit: Mastercard have advised I should provide a link to the relevant legislation so that EA's legal team can't later claim ignorance of retail legislation in the UK. So, just in case you can't use Google, here's your link, EA Legal Team:
