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Re: Game updated stuck on black screen

For all asking- after 2 days trying to start the game, making literally everything i found in enternet- it didnt help.But suddenly today at night it started working! At exact that moment i did nothing, just hit play button, i thought its fixed for everyone

23 Replies

  • I told you guys you will get to play earliest at the premiere of the film.... Which is tomorrow ( If we are lucky ofc ) 

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    6 years ago

    Hello there, 

    We'll be deploying a PC hotfix this morning at 10:00 UTC, this will fix the black screen issue that some players are experiencing.

    Also a reminder if you switched your settings to DX12 as a workaround, we recommend switching them back via the in-game menu.

    /Atic 

  • samiszon-exe's avatar
    samiszon-exe
    6 years ago

    What do you mean that I have to go back to DX12

    How to do that 

    I need to change DX11 to 0 or something

  • New_Roosterman's avatar
    New_Roosterman
    6 years ago

    I can confirm that the update has been deployed for download. It is only around 330 MB in size. I have tested it and it works, I can enter and exit the game at will without any issues. :-)

  • @EA_Atic After downloading the patch, I am still stuck in the loading screen, but the new thing is now, that the whole computer just freeze up and I have to restart.
  • kambi28's avatar
    kambi28
    6 years ago

    if you changed direct x to 12, change it back to 11 

  • RayoTrueno's avatar
    RayoTrueno
    6 years ago

    not working for me with new patch, same error, freezing and if I go to desktop and back to the game it works for like 3 seconds and freeze again. please help.

  • Downloaded the update and it works fine! Thanks so much!
  • This mornings patch downloaded quickly and worked fine for me; thank-you! Does anyone know what the bug fix did to fix the problem?

  • After hotfix it still doesn't work. Game freezes on helmets picture and after like 4 minutes it crashes to desktop.

  • I had to wait all day to get back from work, but when I did and updated it, the game works perfect now and HOLY CRAP I LOVE IT

  • This crap is ridiculous Updated 3 times from not playing since launch and it still doesn't work! I regret ever paying money for this garbage.

  • My apex legends is stuck on the black loading screen, the one with an icon on the bottom right corner, this started happening after the most recent update.bthe seaskn 5 update. Any suggestions on how to fix this?

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