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7 Replies
Xbox one s
- EA_Aljo5 years ago
Community Manager
From the Xbox One screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4. Let me know if this helps or not. Thanks!
It still won’t let me play online
- EA_Aljo5 years ago
Community Manager
Thanks for trying. We need to have someone check your account for any issues. We're not able to do that through Answers HQ. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you.
I can’t connect and I’m getting error code 524, not sure how to change dns and I’m older than 14
- EA_Aljo4 years ago
Community Manager
Hello, @Perrindb105
What system are you playing on? I'll get you some instructions for changing the DNS.
I am having this same problem. Error code 524 but I changed my date of birth to the correct dob (28 years old) and still can’t play
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