Re: Crashes on loading screen PC

Hi @lap072306 Does this happen when launching the game, or on a specific screen?

When you have a moment can we try a few steps?

• EA App's Cache (Top Left Menu > Help > App Recovery) 
• Repair/Verify your game based on which client you are launching from
• EA App - Repair (My Collection > Tile Dots > Repair)
• Run the System File Checker tool then Check for Windows and GPU updates  
• Default your game to the high-performance GPU, AMD Settings | Nvidia Settings | Windows Settings 
• Guide for Troubleshooting Graphics issues 
• Check for other applications that may be limiting EA App or Game performance