EA_Illium
EA Staff (Retired)
2 years agoRe: Crashes on loading screen PC
Hi @lap072306 Does this happen when launching the game, or on a specific screen?
When you have a moment can we try a few steps?
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Repair/Verify your game based on which client you are launching from
- EA App - Repair (My Collection > Tile Dots > Repair)
- Run the System File Checker tool then Check for Windows and GPU updates
- Default your game to the high-performance GPU, AMD Settings | Nvidia Settings | Windows Settings
- Guide for Troubleshooting Graphics issues
- Check for other applications that may be limiting EA App or Game performance