Re: Sims 4 keeps crashing when accessing the Gallery
i just repaired the game and the date says dec. 11 2019 and well.... today is not that day lol 😞
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- @babygirlyg -im having the same problem, any chance your monitor turns to a red screen when placing a lot then the game force quits? because thats been happening but also sometimes when I try and open the gallery my game will crash... lmk if you find a way to fix!
no, everything else works perfectly fine. my game only crashes when i open the gallery, other than that i can play freely. Sorry to hear you are in the same boat though ☹️ but i will for sure let you if and when i find a way to fix it!
- @babygirlyg hey, just started up my game today and went to the gallery and was able to place a lot today... maybe just a fluke in the system yesterday?? not to sure but maybe try your game today and see if it works. -B
- @babygirlyg
Thanks. I wasn't expecting it to be the day you repaired. Mine is dated 18th December. Please follow the workaround again to trash the EAWebkit.so file, repair and check the date again. - @gratz2 hey! im so glad your problem is fixed! i just tried it and it still crashed on me ☹️
- @babygirlyg Hey, my game still crashes every so often even when i’m not on the gallery so my problem isn’t totally fixed... any chance you messed with ur UI because I did that and maybe that’s why it’s crashing?? also what time of console do you play on maybe that has something to do with it.
- @Bluebellflora hey! i just tried it again and it still says the same date, dec. 11
- @gratz2 awe man ☹️, and no i dont think so. i play on pc.
- @babygirlyg
You're on a Windows PC? This is the Mac tech. forum with a workaround for macOS, not Windows. Please confirm and I can then move your posts to the PC Tech. forum. - @Bluebellflora yes i play on mac
- @babygirlyg
But you just said in your previous post that you play on a PC which in general terms means Windows?? - @Bluebellflora i just thought it meant "personal computer". i created this forum under mac bc i have a mac.
SimQARoboEA Staff
Hello @TheTinySimmer03 @babygirlyg @gratz2
Do you happen to have a lastCrash.txt in \Documents\Electronic Arts\The Sims 4\ ?
If so, would you mind sharing it?- @SimQARobo yes, i do. how do i share it?
- SimQARobo
You can either attach it to a post on this thread, or in a private message directly to me.
Hi, I also have this issue. I can play the game normally, but when I open my gallery the game crashes. it's been like this for a week now. I removed all my CC, and it still crashes. I also tried all the things on this thread. ☹️ Please help! I play on a MacBook Air 2017.
Not solved. I have followed the instructions in this forum and my game still crashes when I use the gallery. This has been weeks now.
- @ellenmayberry
Same question to you as to the previous poster, what is the date of the regenerated EAWebkit file? - @Bluebellflora December 11, 2019.
i have the same issue and i tried doing what was advised in this thread but nothing worked for me. the date of the eawebkit.so file is also december 11. Its preventing me from playing as i cant access my builds and sims from my game in order to place them in worlds, and its been going on for weeks. It's not the first glitch that have been preventing me from playing for weeks since i got the game in June, and it's really annoying cause i feel like i always end up spending more time trying to fix glitches than actually playing the sims. i hope EA will be able to fix that soon.
yes, though to me the point of using the gallery is to place sims and lots from the gallery/my library in my game, and unfortunately I can’t do that via a web browser.
- SimQARobo
You can download Sims and lots from the web gallery, and when you restart the game, the items should appear in your Library. Have you tried?
(In the meantime, the team is still looking into why the in-game gallery is crashing for some people.)
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