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Severe lag when Sim turns on computer or TV.
Happens instantly. I can't visit other sims houses because the moment they turn the tv on my frame rate drops to around 30 or even 20. I read that other Mac users were having this issue, so maybe it's specific to Mac? Not sure what's causing it. I do not play with mods or CC. I've reinstalled the game almost 3 times to see if it messed up during the installation somehow. Same thing every time. & For reference, I am playing on a MacBook Air M4 16GB laptop.
Game deletes all households in save once moving
I made a new household and when we had to choose the first place to move into it showed the loading screen and then showed the world options again but this time my household was gone and when I went into manage household I noticed all the npc households were empty. I tried to recover the save from when it was glitched yet but I would eventually just do the same thing again. Genuinely don't how to fix it, other saves still work but I spent way too much time making this one.
Game crashing or not loading especially after updating? Post here.
If your game is crashing after recently updating it please try the two most basic and fundamental steps to resolve it before posting: Repair the game in EA App Test a new clean game. Don't just cherry pick a few files and folders you think you should remove, such as just the Mods folder, or a few random Mods, or any old cache file, or a couple of screenshots, test a completely new, clean, vanilla game. Full instructions here - [INSTRUCTIONS] How to troubleshoot and test a broken game | EA Forums - 11864548 If your game successfully launches with a new Sims 4 folder you then need to figure out what is causing the crashing/failure to load. Again, instructions are in this link - [INSTRUCTIONS] How to troubleshoot and test a broken game | EA Forums - 11864548 . Only you can do that and it can take some time. if the cause is Mods head over to the Mods forum for further help - The Sims 4 Mods & Custom Content | EA Forums if the cause is one or more particular save files, upload them to a file sharing site and post the link here (tag me) or PM me and I can test in my game If your game will not load after repairing it AND testing a completely clean Sims 4 folder please post here with the specs of your Mac. You can find these in Apple > About This Mac: model, e.g. M4 MacBook Pro year, e.g. 2024 macOS version, e.g. Sequoia 15.3.2 (yes, the FULL version is important, with all numbers) memory, e.g. 64GB storage available, e.g. 1.5 TB of 2TB. This info can be found in System Settings > General > About or More Info... in the About This Mac window. Please also post a screenshot showing the contents of the new Sims 4 folder in Finder: make sure the files are in list order in Finder with Dates and Size clearly visible. make sure all files and folders in the TS4 folder are showing, don't cut off the screenshot have the path bar clearly showing in the screenshot: with the Finder window open and selected click on View > Show Path Bar in the menu bar at the top of your desktop. The screenshot should look something like this: Make sure to add a full description of what exactly is happening and what you have tried to fix it in your post. Be constructive to help us help you 🙂 The following are a few examples of short replies that are not constructive: "my game won't work" "my game has broken and I hate EA" "my game only works without Mods and I'm refusing to remove my Mods" "fix it" "my sister's friend's brother's aunty has the same computer and her game works" "I've tried EVERYTHING and NOTHING works"
Some but not all save files missing (Mac)
I play on a Macbook. I last played Sims 4 sometime in May or June. A few days ago I wanted to play again. I let the game update. When I got in I realised that it was an old version of my game (I have quite a few families on the go and there were toddlers who were teens last time I played). I looked in my saves folder and the most recent saves I have are from April. I have not touched that folder since I last played in May/June. I have searched my icloud drive and the more recent saves are not there. They are not in trash and I've searched in terminal and not found any additional place to look that I have not already tried. I've removed mods and repaired the game. I have seen other posts about all save files disappearing but I don't understand why for me only the most recent ones are missing. I also had to reinstall all my EPs yesterday as that folder was suddenly empty, despite it having been fine the day before. No idea why that happened either. I can open the game and build and save. It's just like my game reset itself to April. I play intensely for short bursts so those missing few weeks included a lot of progress I have now lost.Unable to use coffee machines /tea pots
Hello ! I've been noticing this lag for a while but it's really starting to annoy me : anytime my sim tries to pour a drink from a coffee machine or a tea pot (or even from the moonshine bottles from the basemental mod), my game crashes. I have tried the 50/50 method, it led me to a cc file from heybrine, it seemed to work, but now it crashes again. Also, it crashes so fast I don't even receive the LE file to send on discord :( please help a girl out !! my sims need their coffeeWhen I enter into build mode and place one thing, my game freezes.
After the most recent patch, I have been trying to play my save file and I am trying to add on another room. I go into build mode and place a new wall, and that works fine. But then, I try to add onto it, or change it in any way, and it doesn't place or change. I then decided to go into live mode, but my game will not unpause, and is stuck on "paused". I also tried saving and exiting, but the game froze and will not let me do anything after that point. I do have mods installed, but it is not any of my mods, I removed my mods folder and then tried again, and it did the same thing. I've tried restarting my laptop as well, but nope. I fear it's a game glitch. Does anyone know a work-around or how to get this to stop? Or do I just hope they fix it in a patch?Unusual Screen Flickering
Hello, I've been playing Sims 4 on mac. Ever since the update I've been getting these sporadic issues where both the EA app and Sims 4 start up, and seemingly work properly, except for the fact that as soon as they start they disappear. The only way I can get them to reappear is by clicking the EA or Sims 4 icon on my dock, but then they only show up for a second and disappear when I move my mouse, so I can't interact with the app or game. I'm at a loss of what to do, so any assistance would be appreciated. I've tested this with and without mods, so I don't think they're the issue, especially since sometimes I will start the game and it will work for a while before doing this.
Horrible performance on Macbook Air M4 16GB ram
Playing the Sims 4 on my brand new M4 Macbook air base game with no mods or even expansion packs has been incredibly frustrating. The game runs smoothly until it randomly decides to drop my frame rate from 60 fps to as low as 22. This was not an issue I was having on my M1 Macbook air with only 8GB of ram, as it ran flawlessly. I’m not sure if this is an optimization issue or something that went wrong during installation. I also noticed that going to the 2nd floor in some lots causes horrible lag, and when a sim turns a computer on the game is basically on the verge of crashing. This was happening day 1 of me getting this (non refurbished & absolutely brand new) Macbook. The only way I’ve been able to run the game with no issues is on low settings.Game keeps looping to manage worlds screen
Hi everyone, I'm having a technical issue with The Sims 4 on my MacBook, and I could really use some help. Ever since the latest update, whenever I press play on any household, it first goes to the Manage Worlds screen instead of loading directly into the household. Then, when I select the household and press play again, it just loops back to the Manage Worlds screen after the loading screen. I've tried repairing the game, uninstalling and reinstalling, and restarting my Mac multiple times, but the problem keeps happening. and just recently it started glitching strangely when it loops to the. Manage worlds screen again. I'm not sure what's causing it or how to fix it, so any advice would be greatly appreciated! Thanks! (i put the screenshots imn the order of what i see)
[READ FIRST] Saves, CC/Mods or Library items disappeared? iCloud issues
ISSUE Saves One minute your game is working fine. The next you go to play and the Load Game button has disappeared, there seems to be no way to play an existing save. CC/Mods Newly added CC/Mods do not show up in your game despite being properly installed (for help with installing 3rd party content see here) or CC randomly starts disappearing from your game. Library items Saving Lots, Rooms and Households to your in-game Library doesn't work CAUSE Most likely the internal storage on your Mac is too full and iCloud is pushing any newly added files to your Documents folder in the cloud. This can happen at anytime. You can check the storage level by clicking on the Apple in the top left corner of the menu bar then About This Mac, then the Storage tab. By default, the game stores your Saves, Mods, Tray (where your Library items are saved) and all your user game data in a folder called The Sims 4 in Documents > Electronic Arts. If there is no Sims 4 folder in this location the game will recreate a new one each time it is launched. If you have iCloud Drive enabled and set to store your Desktop & Documents folder in the cloud it may be moving your existing Sims 4 folder to the cloud, hence the need to create a new Sims 4 folder every time you launch the game. You can check the status of various files and folders, and what the little cloud icons mean, here. FIX Firstly, you MUST free up some space on your Mac otherwise doing this is pointless. Empty the Downloads folder, go through your data and see what you no longer need, empty the Bin. If you have large Photos, Music and TV libraries consider storing them on an external drive. Instructions here on how to do this for your Photos library, the principle is the same for the Music and TV apps. Open System Preferences and then your iCloud settings. What you click on can vary by macOS, check Apple's help page here if you can't immediately find where to look. This is where you can choose what gets stored in the cloud. We are only interested in two settings, iCloud Drive and Optimise Mac Storage Click on Options... in the iCloud Drive setting and make sure Desktop & Documents Folders is unchecked. Scroll down to the bottom of this Apple help page to understand what happens to your data when you turn off the setting. Back at the iCloud settings window, Uncheck Optimise Mac Storage below the list of apps using iCloud. This means that your Mac will stop pushing files to the cloud when the internal storage is getting full. For more info on this setting read this help page. Once you have successfully stopped iCloud from moving the contents of your Documents folder to the cloud you need to move the Sims 4 folder back into the default location - Macintosh HD > Users > [User] > Documents > Electronic Arts Apple explain here what the status of the little cloud icons mean. If you're feeling brave you could consider creating a symlink and storing your Sims 4 folder on an external drive. Or maybe change your EA App Games Library location to an external Drive.
No Saving
My saving isn't working at all. I believe this could be because my App keeps crashing in the background but who knows. EA doesn't do anything quickly so.... I go to save my builds, they save, I go out to the world then go back to the save and it has reverted back to the original build. This has been happening for two weeks now. I do NOT have mods and I use a Macbook. I have also done ALLLLLL of the troubleshooting they have told me to do and NOTHING is working.Unable to start: The Sims 4 is already running - Mac only
If you're experiencing this error message it doesn't mean your game is already running, the actual message itself is incorrect. It means The Sims 4 cannot access the Electronic Arts > The Sims 4 folder to load your user data when you attempt to launch the game. This is essentially a permissions issue which can be resolved based on your setup: - If you have just installed or reinstalled the game - If you have iCloud Drive enabled and it is syncing your Desktop & Documents folders - If you have recently updated your Mac or the game - If you have moved your Electronic Arts > The Sims 4 folder to an external drive and created a symlink in your Documents folder ______________________________________________________________ If you have just installed or reinstalled the game: You would have been prompted to allow The Sims 4 permission to access the Documents folder, this is security built into macOS. This is so it can access the Electronic Arts > The Sims 4 folder in your Documents folder, if one already exists, or create a new one if it doesn't exist. If you clicked Don't Allow when prompted the game cannot read and write to the Documents folder, resulting in the error message. Fix - Open System Settings > Privacy & Security > Files and Folders (you will need to use an Mac Administrator account to access this) and enable access to the Documents folder by clicking the toggle on: If you do not see this option open System Settings > Privacy & Security > Full Disk Access (you will need to use a Mac Administrator account to access this). Click the + in the bottom left corner, below the list of apps. A Finder window will open to the Applications folder. Navigate to where your game is installed, by default this is Applications > EA Games, click on it and then click Open. It will now be added to the Full Disk Access list. Make sure it is toggled on. Whilst giving the game Full Disk Access isn't ideal, and shouldn't be necessary, it is a quick and easy solution to fixing the error message and the game is signed and notarised by Apple. ______________________________________________________________ If you have iCloud Drive enabled and it is syncing your Desktop & Documents folders: This is a really common cause of this error message and is as a result of your Mac storage being full resulting in iCloud pushing the entire Documents folder to the cloud. The game cannot see the Documents folder and its contents because it is not local on your machine, therefore it cannot access the Electronic Arts > The Sims 4 folder to load user data at launch. Fix - Open System Settings > Apple Account > iCloud > Drive and disable the Desktop & Documents folders syncing. Be aware of the effect this will have if you use multiple Apple devices to access these folders: ______________________________________________________________ If you have recently updated your Mac or the game: Sometimes permissions can go awry after updating the OS or you have been prompted to change settings after updating and inadvertently clicked the wrong thing. Fix - check all of the applicable settings in the instructions above ______________________________________________________________ If you have moved your Electronic Arts > The Sims 4 folder to an external drive and created a symlink in your Documents folder: There can be multiple reasons for the error message when a symlink has been set up but they are all caused by the game not being able to access the Electronic Arts > The Sims 4 folder: your external drive is not plugged in and properly mounted. Check the drive is plugged in and showing in Finder/on your Desktop. your symlink is broken. This can be checked by looking at the symlinked folder in your Documents folder. If the icon is a white file and not a folder it is broken. Trash it and recreate the symlink in Terminal. If you have further issues refer to the dedicated symlink thread opening post. the game does not have access to Removable Volumes (external drives) in System Settings > Privacy & Security > Files and Folders. You would have been prompted to give permission when launching the game for the first time after successfully creating the symlink and maybe denied it. Give the game access: you have iCloud Drive syncing your Desktop & Documents folders to the cloud which does not work well with the symlink. Disable it (see above for further instruction). your external drive has not been ejected properly multiple times resulting in the OS changing the mount point. Check Disk Utility and rectify, see the dedicated symlink thread opening post for further instruction. ______________________________________________________________ If you're still stuck a really quick and easy way to resolve this is to create a new Administrator account on your Mac and play the game in that account. When you first launch the game in that account you will be prompted to give all the necessary permissions for the game to access the Documents folder - make sure you allow it 😊Not enough storage for a game update
I just tried downloading an update for my game, and before that i had around 17.5 GB free on my laptop. I still have around 2.5 GB left to download for the update and I am getting the notification that my laptop storage is full. How is it that a game update takes up that much space, when the game took up around 60 GB on my laptop before I started to download the update?
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