The Sims 4 Technical Issues - Mac

Do you have technical issues with The Sims 4 on Mac? Get help from the community here!8,037 Posts

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Game Crashes very often April 2025
The game has been crashing a lot - probably 10-20 times in the past 60 days. I haven't noticed any common factors except maybe I am panning or right clicking some of the time. Sometimes it's 20 minutes after starting sometimes it's a few hours. It just happened (Apr 2, 5pm). I'm on a MacBook Air macOS 14.6.1 I never use custom content or mods. I have restarted the computer and no change.
goandrea
New Novice
2 days ago
crashing
445Views
5likes
7Comments
crashing
everytime I try to open sims, it doesn't open, my mouse loads for a bit then stop, it never actually opens, I've repaired it, uninstalled and reinstalled it, restarted my computer, and it still won't open.
Shanaeaugust07
2 days ago
crashing
35Views
0likes
0Comments
Missing Businesses & Hobbies bonus content
I bought the dlc but I don't have the bonus content. help :(
ellixn
Rising Newcomer
2 days ago
downloads
expansion packs
26Views
0likes
0Comments
Won't download update on ea app
I have never had this issue before, but despite my fast and working internet ea app keeps saying that I cannot download the most recent update or download businesses and hobbies due to no internet connection? Is anyone else having this issue? I already cleared the ea app cache with no luck, as well as completely deleting and redownloading the whole app. Is there a way to fix this issue?
Wrenfeather
Seasoned Newcomer
2 days ago
ea app
25Views
1like
1Comment
Loading screen
I open the game and it loads for a few seconds and than it turns black. It doesn't let me exit or quit nothing i have turn my computer off to be able to close it. I also can’t do repair because it says it can’t download. I made shre internet was working and nothing it kept getting the same issue. Is there any broken mods/cc right now that we don’t know yet?
florchy1
Seasoned Newcomer
2 days ago
crashing
ea app
launching
19Views
0likes
0Comments
Question Marks on Sims and Faces
I recently redownloaded the Sims 4 with the EA App instead of the origin app. When I logged in the sims had red faces with question marks or black question marks on certain features. The scenery was all rainbow question marks. I repaired the game 2 times and then uninstalled and reinstalled it. The only time it got better was when I uninstalled Get to Work pack. I don't use mods or cc
annalivi
Rising Newcomer
2 days ago
graphics
15Views
0likes
0Comments
Loading screen crash
I have been trying to get into sims 4, for over 3 hours... I get into the main menu, but after i try and get from there and into the game, nothing happens except loading for several minutes until i give up. No cc in my game too. Restarted the macbook pro 4/5 times, logged in and out several times, and reinstalled the game... What do i do?
anemskarsvaag
Rising Newcomer
2 days ago
crashing
never cc or mods
20Views
0likes
0Comments
My Sims game won't open
Looking for help/advice. For about the past month I have been unable to play my Sims 4 game on my MacBook Air. I have only been able to attempt to open the Sims 4, but whenever I do it just takes me back to the EA App Sims 4 launchpad. I have updated my MacBook completely, deleted and reinstalled the Sims 4, repaired my Sims 4 in the EA App, cleared the EA App cache and the help service for EA couldn't resolve my issue either. I have plenty of space to run the Sims 4, genuinely running out of ideas. And no, I have zero mods, just expansion packs. Thanks.
819d7c4c3d42257e
Rising Newcomer
3 days ago
ea app
30Views
0likes
0Comments
Mods folder not working
I moved my sims 4 game onto desktop rather than documents (icloud) and now all my cc won't work and the mods folder literally isn't being acknowledged by the game. I tried disabling and re enabling cc in game options but still won't work, i tried moving mods folder onto desktop to see if the game will recreate a mods folder but it didn't. and yes I'm sure that the mods folder was in the correct place. PLEASE HELP
masa_h1999
Rising Newcomer
4 days ago
custom content (cc)
11Views
0likes
0Comments
Sims 4 won’t update on my Mac please help

of8awf3z3ga8
Newcomer
4 days ago
never cc or mods
origin
updates
15Views
0likes
0Comments
Crashing
I'v been playing The Sims 4, for years on MAC. I love The sims 4, Recently with all the new things coming to The Sims 4, I'v have to slow down on all the cc/Mods that I have & now every time I play any of my sims saves they crash and iv removed & got rid of the stuff that I think is the issue, the game just keeps crashing. I don't want to have to get rid of all of the mods that i have gotten over the years again, (yes this has happens more then once.) pls The Sims 4, you got to focus of the bugs with the game & not giving us more bug in the game with new packs. Its a fun game but its getting harder for me to want to play it. pls just get the bugs fixed thats all I'm asking.
Sarahw150
Rising Newcomer
4 days ago
crashing
ea app
launching
updates
22Views
0likes
0Comments
travel issues
good day all so I need some help my sims can't travel. when I select the cell phone and and select travel the map shows up, nothing shows up on the map just my sims house and empty lots there are names above 2 lots one is the park and I think the other was a gym. when I select either location my sims won't go. I have repaired the game a few times and I have also uninstalled and reinstalled the game, I still can't travel. I have sims 4 with the rent expansion pack.
BossLady365
Rising Newcomer
4 days ago
crashing
16Views
0likes
0Comments
Frame drop on MacBook
Hi, I have this issue where my sims 4 randomly drops frames and becomes pretty laggy. I'm playing on an M3 Pro with 36Gb of ram so I really do not think my MacBook is the issue. I know my video card is unrecognized but I don't know how to fix it. Is this the cause of the issue or is it something else? Thank you!
night0ceans
Seasoned Traveler
4 days ago
graphics
10Views
0likes
0Comments
Endless loadingscreen when starting Sims4 on iMac 2024
OS: 15.4 Hello, when you launch the Game it gets Stuck During the loading screen. We have already reinstalled the game and the EA app and also deleted all files under the library directory. Even repairing or installing without mods and extensions didn't help. Please help us.
4b1st1wje5jq
Rising Newcomer
5 days ago
crashing
ea app
launching
never cc or mods
46Views
0likes
0Comments
Recovering households
My game crashed and logged me out of EA and after logging back in it asked if I wanted to restart it and recover data and last time I did that it worked but this time none of my households are reappearing. I even tried logging out of EA and logging back in again. Anyone know how I might be able to get them back?
allidb23
Seasoned Newcomer
5 days ago
crashing
ea app
14Views
0likes
0Comments
Sims 4 Camera Bouncing - Mac (M2)
I am trying to find/fix the camera that keeps bouncing mostly in build mode. The files for the sims 4 folder on Mac is set up completely different and there isn’t a “Game” folder. So not sure how to fix this issue on my MacBook.
xw9tgi6kbjqi
Rising Newcomer
5 days ago
file structure
16Views
0likes
0Comments
sims 4 game not opening
my game will load for around 30 seconds when opening and then it will just shut down. I have deleted mods, repaired the game, done most things I can think of but nothings working.
raerae82
Rising Newcomer
5 days ago
crashing
launching
49Views
0likes
1Comment
Sims 4 makes Mac hot
Downloaded Sims 4 to my MacBook Pro 13in,2017, 10.14.5 Mojave today. I played for about 5 minutes and my Mac got real hot and the fan got loud. Why is this?
Solved
Katietreakle
6 days ago
mac
2.8KViews
0likes
7Comments
Random Crash
My Sims randomly crashed and now I have to build everything and purchase everything again after all that time spent on my house. I didn't get to save it because I was still working on it! Is it anyway to get all that I've done back? I'm so frustrated omg😡
Nellyy88
Rising Newcomer
6 days ago
crashing
22Views
1like
0Comments
Can't get Sims to launch on Mac
Anytime I try to launch Sims, Sims closes and it brings me to the EA App. I uninstalled and reinstalled, nothing worked. Then, I updated my Mac (to Sequoia 15.3.2), repeated the same steps, and it still won't work. Anyone have any idea why?
servequeen
Rising Newcomer
6 days ago
ea app
launching
59Views
0likes
2Comments

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I haven't noticed any common factors except maybe I am panning or right clicking some of the time. Sometimes it's 20 minutes after starting sometimes it's a few hours. It just happened (Apr 2, 5pm). I'm on a MacBook Air macOS 14.6.1 I never use custom content or mods. I have restarted the computer and no change. 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","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"207","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:crashing","text":"crashing","time":"2024-07-13T06:20:10.253-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12094763":{"__typename":"Conversation","id":"conversation:12094763","topic":{"__typename":"ForumTopicMessage","uid":12094763},"lastPostingActivityTime":"2025-04-10T18:01:06.081-07:00","solved":false},"User:user:4433829":{"__typename":"User","uid":4433829,"login":"ellixn","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Rising 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","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"63","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:downloads","text":"downloads","time":"2024-07-02T05:29:58.459-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98Mg","node":{"__typename":"Tag","id":"tag:expansion packs","text":"expansion 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businesses and hobbies due to no internet connection? Is anyone else having this issue? I already cleared the ea app cache with no luck, as well as completely deleting and redownloading the whole app. Is there a way to fix this issue? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"391","kudosSumWeight":1,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:ea app","text":"ea app","time":"2024-07-15T16:25:57.275-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12094711":{"__typename":"Conversation","id":"conversation:12094711","topic":{"__typename":"ForumTopicMessage","uid":12094711},"lastPostingActivityTime":"2025-04-10T17:25:11.966-07:00","solved":false},"User:user:4081762":{"__typename":"User","uid":4081762,"login":"florchy1","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Seasoned Newcomer","color":"000000","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"},"id":"user:4081762"},"ForumTopicMessage:message:12094711":{"__typename":"ForumTopicMessage","subject":"Loading screen","conversation":{"__ref":"Conversation:conversation:12094711"},"id":"message:12094711","revisionNum":1,"uid":12094711,"depth":0,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"author":{"__ref":"User:user:4081762"},"metrics":{"__typename":"MessageMetrics","views":19},"postTime":"2025-04-10T17:25:11.966-07:00","lastPublishTime":"2025-04-10T17:25:11.966-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I open the game and it loads for a few seconds and than it turns black. It doesn't let me exit or quit nothing i have turn my computer off to be able to close it. I also can’t do repair because it says it can’t download. I made shre internet was working and nothing it kept getting the same issue. Is there any broken mods/cc right now that we don’t know yet? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"367","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:crashing","text":"crashing","time":"2024-07-13T06:20:10.253-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98Mg","node":{"__typename":"Tag","id":"tag:ea app","text":"ea app","time":"2024-07-15T16:25:57.275-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98Mw","node":{"__typename":"Tag","id":"tag:launching","text":"launching","time":"2024-07-16T18:55:59.148-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12094641":{"__typename":"Conversation","id":"conversation:12094641","topic":{"__typename":"ForumTopicMessage","uid":12094641},"lastPostingActivityTime":"2025-04-10T16:32:44.820-07:00","solved":false},"User:user:5486308":{"__typename":"User","uid":5486308,"login":"annalivi","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Rising Newcomer","color":"000000","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"},"id":"user:5486308"},"ForumTopicMessage:message:12094641":{"__typename":"ForumTopicMessage","subject":"Question Marks on Sims and Faces","conversation":{"__ref":"Conversation:conversation:12094641"},"id":"message:12094641","revisionNum":1,"uid":12094641,"depth":0,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"author":{"__ref":"User:user:5486308"},"metrics":{"__typename":"MessageMetrics","views":15},"postTime":"2025-04-10T16:32:44.820-07:00","lastPublishTime":"2025-04-10T16:32:44.820-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I recently redownloaded the Sims 4 with the EA App instead of the origin app. When I logged in the sims had red faces with question marks or black question marks on certain features. The scenery was all rainbow question marks. I repaired the game 2 times and then uninstalled and reinstalled it. The only time it got better was when I uninstalled Get to Work pack. I don't use mods or cc ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"410","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:graphics","text":"graphics","time":"2025-02-16T03:28:50.173-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12094192":{"__typename":"Conversation","id":"conversation:12094192","topic":{"__typename":"ForumTopicMessage","uid":12094192},"lastPostingActivityTime":"2025-04-10T12:42:21.286-07:00","solved":false},"User:user:5486052":{"__typename":"User","uid":5486052,"login":"anemskarsvaag","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Rising Newcomer","color":"000000","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"},"id":"user:5486052"},"ForumTopicMessage:message:12094192":{"__typename":"ForumTopicMessage","subject":"Loading screen crash","conversation":{"__ref":"Conversation:conversation:12094192"},"id":"message:12094192","revisionNum":1,"uid":12094192,"depth":0,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"author":{"__ref":"User:user:5486052"},"metrics":{"__typename":"MessageMetrics","views":20},"postTime":"2025-04-10T12:42:21.286-07:00","lastPublishTime":"2025-04-10T12:42:21.286-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have been trying to get into sims 4, for over 3 hours... I get into the main menu, but after i try and get from there and into the game, nothing happens except loading for several minutes until i give up. No cc in my game too. Restarted the macbook pro 4/5 times, logged in and out several times, and reinstalled the game... What do i do? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"344","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:crashing","text":"crashing","time":"2024-07-13T06:20:10.253-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98Mg","node":{"__typename":"Tag","id":"tag:never cc or mods","text":"never cc or mods","time":"2025-03-04T03:46:19.228-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12093531":{"__typename":"Conversation","id":"conversation:12093531","topic":{"__typename":"ForumTopicMessage","uid":12093531},"lastPostingActivityTime":"2025-04-10T08:20:41.219-07:00","solved":false},"User:user:5485710":{"__typename":"User","uid":5485710,"login":"819d7c4c3d42257e","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Rising Newcomer","color":"000000","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"},"id":"user:5485710"},"ForumTopicMessage:message:12093531":{"__typename":"ForumTopicMessage","subject":"My Sims game won't open","conversation":{"__ref":"Conversation:conversation:12093531"},"id":"message:12093531","revisionNum":1,"uid":12093531,"depth":0,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"author":{"__ref":"User:user:5485710"},"metrics":{"__typename":"MessageMetrics","views":30},"postTime":"2025-04-10T08:20:41.219-07:00","lastPublishTime":"2025-04-10T08:20:41.219-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Looking for help/advice. For about the past month I have been unable to play my Sims 4 game on my MacBook Air. I have only been able to attempt to open the Sims 4, but whenever I do it just takes me back to the EA App Sims 4 launchpad. I have updated my MacBook completely, deleted and reinstalled the Sims 4, repaired my Sims 4 in the EA App, cleared the EA App cache and the help service for EA couldn't resolve my issue either. I have plenty of space to run the Sims 4, genuinely running out of ideas. And no, I have zero mods, just expansion packs. Thanks. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"568","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:ea app","text":"ea app","time":"2024-07-15T16:25:57.275-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12091004":{"__typename":"Conversation","id":"conversation:12091004","topic":{"__typename":"ForumTopicMessage","uid":12091004},"lastPostingActivityTime":"2025-04-09T08:43:25.664-07:00","solved":false},"User:user:5483358":{"__typename":"User","uid":5483358,"login":"masa_h1999","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Rising Newcomer","color":"000000","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/47/836/416x416.JPEG"},"id":"user:5483358"},"ForumTopicMessage:message:12091004":{"__typename":"ForumTopicMessage","subject":"Mods folder not working","conversation":{"__ref":"Conversation:conversation:12091004"},"id":"message:12091004","revisionNum":1,"uid":12091004,"depth":0,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"author":{"__ref":"User:user:5483358"},"metrics":{"__typename":"MessageMetrics","views":11},"postTime":"2025-04-09T08:43:25.664-07:00","lastPublishTime":"2025-04-09T08:43:25.664-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I moved my sims 4 game onto desktop rather than documents (icloud) and now all my cc won't work and the mods folder literally isn't being acknowledged by the game. I tried disabling and re enabling cc in game options but still won't work, i tried moving mods folder onto desktop to see if the game will recreate a mods folder but it didn't. and yes I'm sure that the mods folder was in the correct place. PLEASE HELP ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"418","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:custom content (cc)","text":"custom content (cc)","time":"1969-12-31T23:58:57.654-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12090675":{"__typename":"Conversation","id":"conversation:12090675","topic":{"__typename":"ForumTopicMessage","uid":12090675},"lastPostingActivityTime":"2025-04-09T06:54:19.983-07:00","solved":false},"User:user:5484338":{"__typename":"User","uid":5484338,"login":"of8awf3z3ga8","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Newcomer","color":"000000","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"},"id":"user:5484338"},"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMjA5MDY3NS1vMXdzSW4?revision=1\"}":{"__typename":"AssociatedImage","url":"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMjA5MDY3NS1vMXdzSW4?revision=1","title":"IMG_0696.jpeg","associationType":"BODY","width":1242,"height":2208,"altText":""},"ForumTopicMessage:message:12090675":{"__typename":"ForumTopicMessage","subject":"Sims 4 won’t update on my Mac please help","conversation":{"__ref":"Conversation:conversation:12090675"},"id":"message:12090675","revisionNum":1,"uid":12090675,"depth":0,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"author":{"__ref":"User:user:5484338"},"metrics":{"__typename":"MessageMetrics","views":15},"postTime":"2025-04-09T06:54:19.983-07:00","lastPublishTime":"2025-04-09T06:54:19.983-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"12","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:never cc or mods","text":"never cc or mods","time":"2025-03-04T03:46:19.228-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98Mg","node":{"__typename":"Tag","id":"tag:origin","text":"origin","time":"2024-07-15T18:59:35.442-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98Mw","node":{"__typename":"Tag","id":"tag:updates","text":"updates","time":"2024-07-09T02:39:33.513-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":0,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMjA5MDY3NS1vMXdzSW4?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12089847":{"__typename":"Conversation","id":"conversation:12089847","topic":{"__typename":"ForumTopicMessage","uid":12089847},"lastPostingActivityTime":"2025-04-09T00:33:21.861-07:00","solved":false},"User:user:5484010":{"__typename":"User","uid":5484010,"login":"Sarahw150","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Rising Newcomer","color":"000000","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/userAvatar/45624560/416x416.JPEG"},"id":"user:5484010"},"ForumTopicMessage:message:12089847":{"__typename":"ForumTopicMessage","subject":"Crashing","conversation":{"__ref":"Conversation:conversation:12089847"},"id":"message:12089847","revisionNum":1,"uid":12089847,"depth":0,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"author":{"__ref":"User:user:5484010"},"metrics":{"__typename":"MessageMetrics","views":22},"postTime":"2025-04-09T00:33:21.861-07:00","lastPublishTime":"2025-04-09T00:33:21.861-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I'v been playing The Sims 4, for years on MAC. I love The sims 4, Recently with all the new things coming to The Sims 4, I'v have to slow down on all the cc/Mods that I have & now every time I play any of my sims saves they crash and iv removed & got rid of the stuff that I think is the issue, the game just keeps crashing. I don't want to have to get rid of all of the mods that i have gotten over the years again, (yes this has happens more then once.) pls The Sims 4, you got to focus of the bugs with the game & not giving us more bug in the game with new packs. Its a fun game but its getting harder for me to want to play it. pls just get the bugs fixed thats all I'm asking. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"702","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:crashing","text":"crashing","time":"2024-07-13T06:20:10.253-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98Mg","node":{"__typename":"Tag","id":"tag:ea app","text":"ea app","time":"2024-07-15T16:25:57.275-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98Mw","node":{"__typename":"Tag","id":"tag:launching","text":"launching","time":"2024-07-16T18:55:59.148-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98NA","node":{"__typename":"Tag","id":"tag:updates","text":"updates","time":"2024-07-09T02:39:33.513-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12089537":{"__typename":"Conversation","id":"conversation:12089537","topic":{"__typename":"ForumTopicMessage","uid":12089537},"lastPostingActivityTime":"2025-04-08T18:44:13.991-07:00","solved":false},"User:user:5483776":{"__typename":"User","uid":5483776,"login":"BossLady365","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Rising Newcomer","color":"000000","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"},"id":"user:5483776"},"ForumTopicMessage:message:12089537":{"__typename":"ForumTopicMessage","subject":"travel issues","conversation":{"__ref":"Conversation:conversation:12089537"},"id":"message:12089537","revisionNum":1,"uid":12089537,"depth":0,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"author":{"__ref":"User:user:5483776"},"metrics":{"__typename":"MessageMetrics","views":16},"postTime":"2025-04-08T18:44:13.991-07:00","lastPublishTime":"2025-04-08T18:44:13.991-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" good day all so I need some help my sims can't travel. when I select the cell phone and and select travel the map shows up, nothing shows up on the map just my sims house and empty lots there are names above 2 lots one is the park and I think the other was a gym. when I select either location my sims won't go. I have repaired the game a few times and I have also uninstalled and reinstalled the game, I still can't travel. I have sims 4 with the rent expansion pack. 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We have already reinstalled the game and the EA app and also deleted all files under the library directory. Even repairing or installing without mods and extensions didn't help. Please help us. 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I even tried logging out of EA and logging back in again. Anyone know how I might be able to get them back? 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The files for the sims 4 folder on Mac is set up completely different and there isn’t a “Game” folder. So not sure how to fix this issue on my MacBook. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"242","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:file structure","text":"file structure","time":"2024-08-23T04:47:37.774-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12086463":{"__typename":"Conversation","id":"conversation:12086463","topic":{"__typename":"ForumTopicMessage","uid":12086463},"lastPostingActivityTime":"2025-04-07T12:50:28.802-07:00","solved":false},"User:user:5482197":{"__typename":"User","uid":5482197,"login":"raerae82","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Rising Newcomer","color":"000000","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"},"id":"user:5482197"},"ForumTopicMessage:message:12086463":{"__typename":"ForumTopicMessage","subject":"sims 4 game not opening","conversation":{"__ref":"Conversation:conversation:12086463"},"id":"message:12086463","revisionNum":1,"uid":12086463,"depth":0,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"author":{"__ref":"User:user:5482197"},"metrics":{"__typename":"MessageMetrics","views":49},"postTime":"2025-04-07T12:42:15.735-07:00","lastPublishTime":"2025-04-07T12:42:15.735-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" my game will load for around 30 seconds when opening and then it will just shut down. 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I played for about 5 minutes and my Mac got real hot and the fan got loud. Why is this? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"164","kudosSumWeight":0,"repliesCount":7,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:mac","text":"mac","time":"2024-07-16T18:55:59.153-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12084148":{"__typename":"Conversation","id":"conversation:12084148","topic":{"__typename":"ForumTopicMessage","uid":12084148},"lastPostingActivityTime":"2025-04-06T12:18:31.307-07:00","solved":false},"User:user:5480948":{"__typename":"User","uid":5480948,"login":"Nellyy88","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Rising Newcomer","color":"000000","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"},"id":"user:5480948"},"ForumTopicMessage:message:12084148":{"__typename":"ForumTopicMessage","subject":"Random Crash","conversation":{"__ref":"Conversation:conversation:12084148"},"id":"message:12084148","revisionNum":1,"uid":12084148,"depth":0,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"author":{"__ref":"User:user:5480948"},"metrics":{"__typename":"MessageMetrics","views":22},"postTime":"2025-04-06T12:18:31.307-07:00","lastPublishTime":"2025-04-06T12:18:31.307-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" My Sims randomly crashed and now I have to build everything and purchase everything again after all that time spent on my house. I didn't get to save it because I was still working on it! Is it anyway to get all that I've done back? I'm so frustrated omg😡 ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"264","kudosSumWeight":1,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:crashing","text":"crashing","time":"2024-07-13T06:20:10.253-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12056158":{"__typename":"Conversation","id":"conversation:12056158","topic":{"__typename":"ForumTopicMessage","uid":12056158},"lastPostingActivityTime":"2025-04-06T12:15:15.190-07:00","solved":false},"User:user:5466571":{"__typename":"User","uid":5466571,"login":"servequeen","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Rising Newcomer","color":"000000","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"},"id":"user:5466571"},"ForumTopicMessage:message:12056158":{"__typename":"ForumTopicMessage","subject":"Can't get Sims to launch on Mac","conversation":{"__ref":"Conversation:conversation:12056158"},"id":"message:12056158","revisionNum":1,"uid":12056158,"depth":0,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"author":{"__ref":"User:user:5466571"},"metrics":{"__typename":"MessageMetrics","views":59},"postTime":"2025-03-27T15:48:44.154-07:00","lastPublishTime":"2025-03-27T15:48:44.154-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Anytime I try to launch Sims, Sims closes and it brings me to the EA App. I uninstalled and reinstalled, nothing worked. Then, I updated my Mac (to Sequoia 15.3.2), repeated the same steps, and it still won't work. Anyone have any idea why? 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