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I have a pack downloaded/installed but it won't let me play
I have the Royalties & Legacy pack downloaded and installed on the EA app however when I launch the game, the world is faded and when I hover over it there is a window that says it's not downloaded or installed and I'll need to relaunch once it is to play. I have tried to uninstall and then reinstall, I've repaired, I've removed mods and everything yet it still won't work. I don't know what else to try.
Game crashing or not loading especially after updating? Post here.
If your game is crashing or not launching after recently updating it please try the two most basic and fundamental steps to resolve it before posting: Repair the game in EA App Test a new clean game. Don't just cherry pick a few files and folders you think you should remove, such as just the Mods folder, or a few random Mods, or any old cache file, or a couple of screenshots, test a completely new, clean, vanilla game. Full instructions here - [INSTRUCTIONS] How to troubleshoot and test a broken game | EA Forums - 11864548 If your game successfully launches with a new Sims 4 folder you then need to figure out what is causing the crashing/failure to load. Again, instructions are in this link - [INSTRUCTIONS] How to troubleshoot and test a broken game | EA Forums - 11864548 . Only you can do that and it can take some time. if the cause is Mods head over to the Mods forum for further help - The Sims 4 Mods & Custom Content | EA Forums if the cause is one or more particular save files, upload them to a file sharing site and post the link here (tag me) or PM me and I can test in my game If your game will not load after repairing it AND testing a completely clean Sims 4 folder please uninstall and reinstall the game through EA App then test, still using the clean Sims 4 folder the game created from the previous step. If you're still having an issue post here with the specs of your Mac. You can find these in Apple > About This Mac: model, e.g. M4 MacBook Pro year, e.g. 2024 macOS version, e.g. Sequoia 15.3.2 (yes, the FULL version is important, with all numbers) memory, e.g. 64GB storage available, e.g. 1.5 TB of 2TB. This info can be found in System Settings > General > About or More Info... in the About This Mac window. Please also post a screenshot showing the contents of the new Sims 4 folder in Finder: make sure the files are in list order in Finder with Dates and Size clearly visible. make sure all files and folders in the TS4 folder are showing, don't cut off the screenshot have the path bar clearly showing in the screenshot: with the Finder window open and selected click on View > Show Path Bar in the menu bar at the top of your desktop. The screenshot should look something like this: Make sure to add a full description of what exactly is happening and what you have tried to fix it in your post. Be constructive to help us help you 🙂 The following are a few examples of short replies that are not constructive: "my game won't work" "my game has broken and I hate EA" "my game only works without Mods and I'm refusing to remove my Mods" "fix it" "my sister's friend's brother's aunty has the same computer and her game works" "I've tried EVERYTHING and NOTHING works"
(Mac) Forever load screen + full screen
Hello, I have a brand new MacBook Air m5 16 RAM so essentially nothing is on it but sims 4 and about 3,000 cc items. The issue I keep having is resuming game and sometimes when I click manage worlds too quickly a forever load happens. Or when I am in CAS for at least two minutes I’ll finish and get a forever load. I tried everything top to bottom, no cc, no mods (I only have 2), new save, removing sims 4 folder, lower graphics and even uninstalling and reinstalling the game. The only thing so far that has been working is windowed screen and I’ve added my build, hair and clothing cc slowly and it’s loading in 10 seconds like it’s supposed to. I’m still slowly adding the rest of my cc. But is this just a bug I have to deal with til it’s fixed? Or is there a solution? Please help!!
Unable to start: The Sims 4 is already running - Mac only
If you're experiencing this error message it doesn't mean your game is already running, the actual message itself is incorrect. It means The Sims 4 cannot access the Electronic Arts > The Sims 4 folder to load your user data when you attempt to launch the game. This is essentially a permissions issue which can be resolved based on your setup: - If you have just installed or reinstalled the game - If you have iCloud Drive enabled and it is syncing your Desktop & Documents folders - If you have recently updated your Mac or the game - If you have moved your Electronic Arts > The Sims 4 folder to an external drive and created a symlink in your Documents folder ______________________________________________________________ If you have just installed or reinstalled the game: You would have been prompted to allow The Sims 4 permission to access the Documents folder, this is security built into macOS. This is so it can access the Electronic Arts > The Sims 4 folder in your Documents folder, if one already exists, or create a new one if it doesn't exist. If you clicked Don't Allow when prompted the game cannot read and write to the Documents folder, resulting in the error message. Fix - Open System Settings > Privacy & Security > Files and Folders (you will need to use an Mac Administrator account to access this) and enable access to the Documents folder by clicking the toggle on: If you do not see this option open System Settings > Privacy & Security > Full Disk Access (you will need to use a Mac Administrator account to access this). Click the + in the bottom left corner, below the list of apps. A Finder window will open to the Applications folder. Navigate to where your game is installed, by default this is Applications > EA Games, click on it and then click Open. It will now be added to the Full Disk Access list. Make sure it is toggled on. Whilst giving the game Full Disk Access isn't ideal, and shouldn't be necessary, it is a quick and easy solution to fixing the error message and the game is signed and notarised by Apple. ______________________________________________________________ If you have iCloud Drive enabled and it is syncing your Desktop & Documents folders: This is a really common cause of this error message and is as a result of your Mac storage being full resulting in iCloud pushing the entire Documents folder to the cloud. The game cannot see the Documents folder and its contents because it is not local on your machine, therefore it cannot access the Electronic Arts > The Sims 4 folder to load user data at launch. Fix - Open System Settings > Apple Account > iCloud > Drive and disable the Desktop & Documents folders syncing. Be aware of the effect this will have if you use multiple Apple devices to access these folders: ______________________________________________________________ If you have recently updated your Mac or the game: Sometimes permissions can go awry after updating the OS or you have been prompted to change settings after updating and inadvertently clicked the wrong thing. Fix - check all of the applicable settings in the instructions above ______________________________________________________________ If you have moved your Electronic Arts > The Sims 4 folder to an external drive and created a symlink in your Documents folder: There can be multiple reasons for the error message when a symlink has been set up but they are all caused by the game not being able to access the Electronic Arts > The Sims 4 folder: your external drive is not plugged in and properly mounted. Check the drive is plugged in and showing in Finder/on your Desktop. your symlink is broken. This can be checked by looking at the symlinked folder in your Documents folder. If the icon is a white file and not a folder it is broken. Trash it and recreate the symlink in Terminal. If you have further issues refer to the dedicated symlink thread opening post. the game does not have access to Removable Volumes (external drives) in System Settings > Privacy & Security > Files and Folders. You would have been prompted to give permission when launching the game for the first time after successfully creating the symlink and maybe denied it. Give the game access: you have iCloud Drive syncing your Desktop & Documents folders to the cloud which does not work well with the symlink. Disable it (see above for further instruction). your external drive has not been ejected properly multiple times resulting in the OS changing the mount point. Check Disk Utility and rectify, see the dedicated symlink thread opening post for further instruction. ______________________________________________________________ If you're still stuck a really quick and easy way to resolve this is to create a new Administrator account on your Mac and play the game in that account. When you first launch the game in that account you will be prompted to give all the necessary permissions for the game to access the Documents folder - make sure you allow it 😊
Game crashing 2-3 times in one session
I have been playing every night the past week and every night my game has been crashing 2-3 times a night. I updated the game on May 22nd. My game crashes every once in a while but never this much every day. I don't know what any of it means, how can i fix it? I have restarted my laptop, the app and deleted all the files and downloaded them again. I never use CC or Mods.Please fix my game - can't play
Its been saying I cannot play for the past 2 weeks I cannot play cuz it keeps saying you guys my game and it doesnt allow me to play I bought about 80 Euros of packs to than get denied and saying the problem lays with you guys help me fix it [CM edit - descriptive title and CAPS]
EA "play" button resetting
I have been having trouble trying to get into the game for the past 2 hours. Yesterday my game was fine. I tried pushing the play button in the EA app and it greys out normally. It usually takes a while for the actual game loading screen to pop up considering the amount of mods I have, however after I while I noticed that the button was once again blue. I pressed it again and after a while it did the same. I have been going through my mods trying to find out what the possible cause could be, deleted many, redownloaded, but still no luck. I have also tried to open the game through my external drive but am met with the same results. I have also tried repairing the game through the EA app many times. I'm not quite sure what to do from here.Mac] Frequent Crashes After Installing Enchanted by Nature - No Mods
Frequent Crashes After Installing Enchanted by Nature (No Mods) – Multiple Households/Worlds + CAS Crashes Platform: Mac Game Version: 1.124.63.1220 System: MacBook Pro (Apple M5) 16 GB Unified Memory macOS 26.5.1 No mods or custom content installed. Recently installed: Enchanted by Nature Expansion Pack Dream Home Decorator Game Pack Issue: After installing Enchanted by Nature and Dream Home Decorator, my game began crashing frequently. The crashes occur across multiple households and worlds and are not limited to a single save file. The game closes directly to desktop with no error message. Affected households/worlds: Horse Ranch household/world (owned long before installing the new packs) Enchanted by Nature world Multiple households within the same save Troubleshooting performed: Repaired game through EA App. Deleted localthumbcache.package. No mods or CC installed. Renamed the Sims 4 folder and allowed the game to generate a completely fresh user folder. Tested with a brand-new save. Results: A completely fresh Sims 4 folder significantly improved stability. I was able to play for several hours without crashing. After copying only my saves folder into the new Sims 4 folder, gameplay remained stable for several hours. Crashes eventually returned. Additional information: Crashes were occurring before I edited any Fairy Sims. During some crashes, I had testingcheats true and cas.fulleditmode enabled, although I was not actively using them at the time. More recently, crashes have occurred while editing Fairy NPCs in CAS. The CAS crashes occurred while changing appearance, clothing, and romantic/sexual preferences. The crash happened before I could click the checkmark to confirm changes. The same crash has occurred with multiple Fairy NPCs. Crash information: categoryid: 0x13c0e8c Multiple crash logs show the same category ID. Modded: False Num Save Errors: 0 Num Load Errors: 0 Crash timing: Several crashes occurred after approximately 3–4 minutes of gameplay. Other sessions lasted several hours before crashing. At this point I am unsure whether the issue is related to Enchanted by Nature generally, Fairy Sims specifically, CAS interactions, or another interaction introduced by the recent expansion/update. I am posting in case others are seeing similar crashes and to provide information for investigation.
MacBook M5 trackpad scrolling jumps in CAS, Gallery, on macOS Tahoe 26.3
MacBook Air M5, 16GB RAM, macOS Tahoe 26.3. Two-finger trackpad scrolling in Sims 4 is extremely jumpy and oversensitive and lags. Occurs in Create-a-Sim, Gallery, and other scrollable menus. Scrolling jumps multiple rows at a time while fingers are moving. Trackpad works normally in macOS and other applications. Repairing the game, resetting the Sims folder, and adjusting trackpad settings did not resolve the issue. Another Mac running macOS Sequoia 15.6.1 does not experience the problem.
Tray files not loading in My Library
Title: Tray files not loading in My Library (Mac) — files valid, Mods works, everything already tested Platform: Mac (macOS) Game install: EA app Mods/CC installed: Yes (no script mods involved in this issue) Problem: Downloaded Sims (households) and lots placed in my Tray folder do NOT appear in the in-game Gallery > My Library. My CC (clothing .package files) in the Mods folder works perfectly and shows up in Create a Sim. Only the Tray content fails to load. What I've already tried (please don't suggest these again): - Confirmed all files are directly in the Tray folder, no subfolders - Confirmed each entry has all its companion files (.trayitem, .householdbinary, .sgi, .bpi, .hhi) — same file count, nothing missing or unpaired - Enabled Custom Content and Mods + Script Mods in Options > Other - Set Gallery > My Library filters to All category, and enabled "include custom content" / show items requiring packs I don't own - Deleted localthumbcache.package - Fully restarted the Mac (not just the game) - Repaired the game through the EA app Mac/iCloud specifics (possibly relevant): - My Documents folder is synced to iCloud Drive. I have two "The Sims 4" folders: one in iCloud Drive > Documents > Electronic Arts, and one local at /Users/daniel/The Sims 4 - I confirmed which folder the game actually uses by renaming both and launching: the game recreated the folder in iCloud, so iCloud is the active one - I moved Mods and Tray into that active iCloud folder. Mods loads fine; Tray still does not - Files are downloaded locally (no iCloud "cloud" icon) Key clue: Sims 4 Tray Importer detects all my Sims correctly from the same active Tray folder — so the files themselves are valid and readable. The game just won't display them in the Library. Question: Given the files are valid (confirmed by Tray Importer) and in the correct active folder, why does the game fail to load Tray content while Mods loads fine? Is this related to the May 2026 update (1.124 / May 21 hotfix) that reportedly broke content? Any Mac/iCloud-specific fix?
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