Re: [The Sims FreePlay] Sims Free play Refund

I have no idea who told you to post here but the AnswerHQ is about users helping users and we can't help with refunds.

You need to talk to customer support, either through phone: 866-543-5435 or live chat

They can be found here: https://help.ea.com/contact-us

Choose a category, a game and a platform for the contact options to show up.

If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.

See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html