Recent Discussions
Unable to login into my account (to restore my progress) + can't update the app.
Hi! Unfortunately, I'm unable to update Sims Freeplay from Play market to my old device and unable to login from my new device. I have downloaded the app to a new device and wanted to login into my account with Facebook (as I usually do). I saved my data to the cloud to login from a different device, but when I try to login, it brings me to play market, where it says "unavailable for your country" (Ukraine). However, I've been playing this game for years, and all this time I was able to update it. How is that even possible? I am able to download the app to my new device, but I'm unable to login into my account to keep the process I have built for years now? That's ridiculous... Could you please assist me in this situation, cuz I have no idea what to do anymore...? Looking forward to your response!Locked Items in Shop
Hello, I have built the pet store in my town and have purchased a cat. However, when I go into the shop to buy pet related items for the house, it is locked and says I need to build the pet store first. I have deleted and redownloaded and it still does not update. Any suggestions?Sims Freeplay Store that includes any and all shop items released to the game.
The current in Game Store and Home Store in The Sims Freeplay SUCK! Forced to level up to unlock junk items, Trying to win items to add to the home store that are maybe moderately attractive at best. Spending heaps on packs you only want 1 item from. It's straight up exhausting and annoying. JUST MAKE A EVERYTHING STORE. Somewhere we can buy any item(s) that have been previously released as content to this game including clothes hairstyles and build items and sim actions/iinteractions. LET US CHOSE WHAT WE WANT TO BUY. Im so tired of it always being garbage thrown together, hideous packs i see maybe 1 item worth having but to get i need to buy the whole worthless pack for stupid amounts of money not even worth the packs or items. It's so monotized now it makes me puke. I would like to see a store where if I'm going to spend my money, I will actually get exactly what I want for a respectable price. No item in this game nor any group of items in this game are worth spending more than 1 to 5 dollars on. Especially when we can't even see most items that even exist in the game. I maybe have 1% of the stuff this game has to offer and I have spent over a thousand dollars in this game just to earn and unlock what items i have. I have definitely NOT gotten my money's worth at all, not even in the smallest degree. Let's see a shop that doesn't pick the items for us for a change. Give us a shop that has everything that exists in game so we can chose for ourselves. And don't ask for stupid sums we won't pay either, I know I'm not willing to pay more than a single dollar for any given item.App crashes when downloading saved game
After updating the Sims Freeplay app on my phone last week, it started crashing. Whenever I load the app, it force quits. After following all troubleshooting steps (including deleting + reinstalling the app), the game now loads to the screen where it asks me to download my saved data/game. As soon as I tap “Download Saved Data,” the app force quits every time. I was told this is a cloud save crash loop and that EA could fix it on their end. I reached out to support to no avail. Does anyone know how I can restore/fix my cloud save so I can continue playing?Deleted sims after update
My game updated a few minutes ago and 8 of my sims are gone. I've been playing this game for more than 10 years and would like my sims back this is very annoying. As I've paid real and game money to invest into these sims. Especially the 2 infant sims l'd recently added to my game. If I can't get by sims back my money should be returned as I invested alot into the 9 day pregnancy challengeRefund and Delivered Items Issue in The Sims FreePlay
I requested a refund from Apple because the purchased items did not appear in The Sims FreePlay at first. However, the items were delivered later. Apple shows the purchase as refunded.Could you please confirm if it is okay to keep and use these items? ザ・シムズ フリープレイで課金したアイテムが最初は反映されなかったため、Appleに返金申請を行いました。しかしその後、アイテムが配布されました。Appleでは返金済みと表示されています。このアイテムを使用しても問題ないか、ご確認いただけますか？
Sims Free play Sir Moleon's Purchase Not Received
I purchased a Sir Moleon's savings bundle about four days ago, and I'm yet to receive it. After the purchase was deducted from my MasterCard, I opened the Sims freeplay app to a message saying I had purchased a Sir Moleon's savings, and it would be credited to my Sims account, along side extra VIP points. Unfortunately, that never happened leaving me disappointed and confused for a while now. The debit has been made from my MasterCard, and since the Sims freeplay app acknowledged it, I should have been credited immediately. I've purchased the Sir Moleon's savings before, and I was credited immediately, so why is it different now? I restarted my phone, yet it didn't work. Please I'd appreciate if this issue can be addressed and fixed quickly. If you can't fix it, then I should be refunded. Thanks for all the amazing games you've provided over the years, and I look forward to hearing from you.
