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minicha-em's avatar
minicha-em
Hero+
4 years ago

Re: Store Error on Sims Free Play

Make sure your Google Play store settings are up to date

A valid card with funds on it

That the parental help settings allow you to purchase in-app things

Maybe try a different connection, if you're on WIFI switch to 5G or 4G or 3G

Check with support if this is a common thing for this update

This forum is provided by EA but is designed as Player helping Player
Contact Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/requests/new or get there in game: green ... button at the bottom of the screen; Talkbubble with ?
I personally can not sign in with chrome or safari, so you might need to try different browsers (I use Edge)
Or contact support via FB or Twitter, links are at the bottom of the page

2 Replies

  • n8oa0s8z8wfu's avatar
    n8oa0s8z8wfu
    3 years ago

    im on a school computer downloading this game off of aptoid.... i cant do all that, i am logged into some game center account idk but i cant acces my store

  • minicha-em's avatar
    minicha-em
    Hero+
    3 years ago

    @n8oa0s8z8wfu 

    emulators are not an approved platform for The Sims FreePlay

    I have little to no knowledge of how emulators work, I can be of no further assistance 

    Ask support but know that they are not obligated to help you since you are using an un authorized platform, nor can they replicate your issue, like they do on mobile devices (phones and tablets)

    This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you
    Contact Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/requests/new or get there in game: green ... button at the bottom of the screen; Talkbubble with ?

    Or contact support via FB or Twitter, links are at the bottom of the page

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