Forum Discussion

Anonymous

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Re: Pretty little planters glitch

Hey there! I have the same problem with you guys and have been following this thread. I have contacted EA on 27 Sept and got an automated reply. I followed the steps given e.g upload cloud etc. Aaannnnd after quite desperate and lose hope, I got another email today saying its been fixed and its true, I've checked!
The quest is gonee , I can build sunset mall now. My only advice is update your cloud save timely! Or be like me, Im going back 1 level becoz the last cloud save is 12 hours ago T_T but! I dont care since the glitch has been fixed!
Thanks EA! Hope you guys problem has been fixed too 🙂

6 Replies

Anonymous
9 years ago
Approved
I received the same fix few hours ago! Problem solved!
Anonymous
9 years ago
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May I know how can I fix this problem? Do I need to reinstall the game?
Anonymous
9 years ago
Approved
Keili, did you receive the same email from the support but you don't know how to upload or not? Because first you should report the problem and then you will receive an email and after this you can download the game saved by EA on the cloud.
Anonymous
9 years ago
Approved
How do you receive the fix? Also how do I contact them about the problem as it won't let me? Thanks.
Anonymous
9 years ago
Approved
You have to submit a ticket and they will send you the fix via cloud storage in game. Also, you can send the ticket via in game as well. Select the 3 dots in the bottom right corner then select the question mark. Good luck.
Anonymous
9 years ago
Approved
Christyne thank you for answering , I had reported the problem 2 days ago and now I am still waiting for their email :D Hope I can fix it soon..