For all the people still having the same problem: After all this time I solved it! I saved my data to the cloud via GameCenter, deleted and reinstalled my game. After it downloaded my old data I tried to log in via Facebook and it worked!
If I can't login, obviously that's NOT an option!!!
I tried all of that but it keeps telling me to go to settings and log into Facebook but when I do that it keeps telling me it cannot connect to the server. I tried uninstalling and reinstalling both FreePlay and Facebook. I have also tried all the previous passwords I can think of. I even downloaded FreePlay to my iPhone but it still won’t let me download my saved data from the iCloud, even though I can log into Facebook through both, my desktop browser and the app, with no problem. Many years and way too much money spent on a game I can no longer access. I have built up everything and even have 42 Sims. I was about to complete a lengthy challenge too! I really don’t want to start from scratch. So frustrating!
This is an old thread so suggestions and advice given might not still apply
I am uncertain as to what your issue is
You say you can log in through FB but not upload your saved game?
Have you connected your game through Game Center or Google Play too?
If yes, have you logged out/in on those too?
Have you tried a different internet connection? Different WiFi, 4G, 3G or fiber?
My advice is to contact support, I'll add a link
This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you
Contact Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/requests/new or get there in game: green ... button at the bottom of the screen; Talkbubble with ?
I personally can not sign in with chrome, so you might need to try different browsers
Yes, I have tried different browsers and different wifi. Unfortunately, I never linked to anything but Facebook. Thanks for your reply and suggestions. I am typing a message to Firemonkeys right away. Much appreciated!
