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Anonymous's avatar
Anonymous
10 years ago

Re: Sims Free play keeps crashing since new up date

In the end after all the trouble shooting I want through and still unable to play I had no others choices in the end only solution I had left as I read some of the comments on FB I removed my game in other words deleted it. Then I downloaded it from the App Store and had to go through the unseal routine of stating my age and so on then it came to the inportent part what was the last time it was saved to the cloud. It was saved one day ago. Ok so I knew that lost half a day in other words I had to start over and just well I did as the clock had started the day it was lunched as it said on it 13 days left. So that's a full day out. I been working on it to catching up and having to work over night depriving me of sleep. All because of some sort of bug in the game. Now since I got all back and the bleached out hairs and teddies are back to full glory. Next time there is an up date I save it straight away in case it happens again I saved it just before coming here in case I can't get back

Admin note: Update

If the game keeps crashing despite trying all the troubleshooting steps, please contact Firemonkeys directly. They are looking into the issue. Please allow them a few days to come back to you. 

Thanks.

1 Reply

  • Anonymous's avatar
    Anonymous
    10 years ago

    Glad to hear uninstalling and reinstalling the app worked @annthewhofan. I understand it's annoying and frustrating to lose progress but it's sometimes the only way to get back in the game ☹️ I personally save every day to avoid this kind of situation.

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