Re: [PS4] Crashing in basements

@EA_Mai

Can you please report that the game is crashing in basements? Every time my sims use anything in the basement the game crashes. I've posted two threads about this but didn't get any responses. 

Hi @PlyMood,

Thanks for letting us know about this.

Do you know if it happens in other basements in other lots as well? Could you try that? It might be something is going wrong with the current lot or the basement you are playing in, or it could be a problem with basements in general. It would be helpful to know that 😉

Would you be willing to fill the bug report template here?: https://answers.ea.com/t5/forums/postpage/board-id/The-Sims-4-Bugs I'll merge this thread to the bug report if you do it.

Please, include any error codes you get when the game crashes.

Thanks,

-Mai

Thank you for your reply @EA_Mai. I tried to access the link you've given me but it says that I need permission.

Most of the time, if the sims are using televisions, computers, or objects with emotional auras. It crashed and gives this code:

CE-34878-0

Sometimes it could be as simple as them going down the stairs to use one of the objects. I haven't tried basements on other lots but I'll let you know whenever I do.

I can replicate this most of the time. The lot I'm using for my sims is in Newcrest, the uppermost 15x20 lot. 

Let me know when I'll be able to fill out that report.

Thanks again,

Maux

Hi @PlyMood,

Thank you very much for the extra information, and sorry about the link, apparently I put an extra space in there 😳  Should be fixed now, please, give it another try. And feel free to copy/paste from your previous posts if you already answered any of the questions, no need to write the same again unless you have any new information to add.

Thanks again,

-Mai