[FIXED] [GTW] Civilians not approaching Police Station front desk

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What expansions, game packs, and stuff packs do you have installed? Get To Work, Get Together, City Living, Outdoor Retreat, Spa Day, Parenthood, Dine Out, Fitness Stuff, Movie Hangout Stuff, Perfect Patio Stuff, Luxury Party Stuff, Spooky Stuff
Steps: How can we find the bug ourselves? Follow a Detective career sim to work at the Police Station.
What happens when the bug occurs? Civilians reporting crimes will be stuck at the spawn in point playing games on their phones and being idle instead of walking into the Police Station and approaching the Front Desk reception. This appears to be an issue with the desk or the receptionist being unavailable to initiate group conversation with the civilians.
What do you expect to see? I expect the civilians to come into the Police Station and talk to the receptionist so that they are ready for my detective to take their crime reports.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Started happening after the May 25 2017 pre parenthood patch (PC Version 1.30.103.1010)

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Since the May/June patches, I've noticed that civilians with crime reports are not approaching the front desk at the Police Station. Before the patch, they'd walk into the station, approach the front desk and then chat with the duty officer stationing the front desk.

Now, after the patch, they seem to go idle at the neighbourhood spawn-in point either playing games on their phones or standing still as if they are waiting for someone to join a conversation.

When I start a conversation with the police officer at the front desk, I notice that the civilians are also participating in the conversation, even though they are far away at the spawn point. So it seems like something has changed with the way they interact with the officer at the front desk, either they can't start a conversation with the desk sergeant or something has changed with the way the desk sergeant is using the computer e.g. maybe too busy with the browsing the web animation and ignores the civilians?

Sometimes, if I force the police officer at the front desk off the computer, then the civilians walk into the station as if they are going to chat with the guy, but then because it took so long, they then immediately leave.