Re: Persistent mid-game crash - "materialsystems dx11" issue?

Currently on live chat with "sandeep." First he told me to disable my antivirus and firewall. I told him there was no way I was doing that and leaving my computer open to every kind of security threat just to play the game. Now he is talking about opening ports. I am trying to make him understand this is not a connection-related issue. There is no problem with connecting to servers or anything like that. It is the game application itself that crashes. He has no clue.

So I just got through 2 rounds, which is two more than I was able to for the last 3 hours and did the following.

I noticed that this showed up in system event logs "Display driver nvlddmkm stopped responding and has successfully recovered."

I'm on 8.1 so I used this fix listed here http://support.microsoft.com/kb/2665946, had to right click, properties, run a previous version.

Installed the Aero Light theme (this is probably completely unnesscary but I'm willing to do anything at this point and supposidly it helps graphics cards play nice with windows)

I upped the voltage clock on my card (don't try this at home kids).

And managed to play two rounds going to attempt to squeeze in a few more, see if the fix sticks. 

On a side note I am noticing that my performance seems slightly worse than it was but it could just be me. 

"Sandeep" is no going on about some supposed "server maintenance" that is happening. He cannot get it through is head I am not complaing about a connection issue. Useless. 

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@MrMiddcore wrote:

Currently on live chat with "sandeep." First he told me to disable my antivirus and firewall. I told him there was no way I was doing that and leaving my computer open to every kind of security threat just to play the game. Now he is talking about opening ports. I am trying to make him understand this is not a connection-related issue. There is no problem with connecting to servers or anything like that. It is the game application itself that crashes. He has no clue.

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You're wasting your time with that in regards to this type of issue. All you get with chat/phone support is level 1 peons that 90% of the time are not technical people. Regardless of what support channel you go through, the first person you talk to will rarely, if ever, be able to assist with a truly technical problem and are just reading from a script. Even then, it's extremely unlikely with this type of issue that anybody in a helpdesk capacity will be able to assist. This needs dev attention, not customer support/helpdesk attention.

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@sn3akxero wrote:

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@MrMiddcore wrote:

Currently on live chat with "sandeep." First he told me to disable my antivirus and firewall. I told him there was no way I was doing that and leaving my computer open to every kind of security threat just to play the game. Now he is talking about opening ports. I am trying to make him understand this is not a connection-related issue. There is no problem with connecting to servers or anything like that. It is the game application itself that crashes. He has no clue.

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You're wasting your time with that in regards to this type of issue. All you get with chat/phone support is level 1 peons that 90% of the time are not technical people. Regardless of what support channel you go through, the first person you talk to will rarely, if ever, be able to assist with a truly technical problem and are just reading from a script. Even then, it's extremely unlikely with this type of issue that anybody in a helpdesk capacity will be able to assist. This needs dev attention, not customer support/helpdesk attention.

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I know. I am not really expecting him to offer a useful fix, I just want some acknowledgment that this is a problem and it is being looked at.

I gave up and disconnected when the first thing he suggested after finally getting off of his server/port fixation was to do a system restore. A system restore to before I got Titanfall, presumably. Yes, before I got Titanfall, I had no problem with Titanfall! Ingenious!

Additional Log Issue:

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: TitanFall.exe
P2: 1.0.0.0
P3: 530b9c18
P4: materialsystem_dx11.dll
P5: 0.0.0.0
P6: 530d6142
P7: c0000005
P8: 00000000000f1890
P9:
P10:

Attached files:
C:\Users\Abraxas\AppData\Local\Temp\WER6574.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\Abraxas\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_TitanFall.exe_0f55b82de386051ae75c0aa8b5d4fcf170be8e_21116eb7

Analysis symbol:
Rechecking for solution: 0
Report Id: b973e651-aa53-11e3-9efe-bc5ff4c7c956
Report Status: 1

So after applying my previous fix, I now got a more unique crash with a new fun system warning "Application Titanfall.exe has been blocked from accessing Graphics hardware." very interesting. 

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@flextales wrote:

So I just got through 2 rounds, which is two more than I was able to for the last 3 hours and did the following.

I noticed that this showed up in system event logs "Display driver nvlddmkm stopped responding and has successfully recovered."

I'm on 8.1 so I used this fix listed here http://support.microsoft.com/kb/2665946 had to right click, properties, run a previous version.

Installed the Aero Light theme (this is probably completely unnesscary but I'm willing to do anything at this point and supposidly it helps graphics cards play nice with windows)

I upped the voltage clock on my card (don't try this at home kids).

And managed to play two rounds going to attempt to squeeze in a few more, see if the fix sticks. 

On a side note I am noticing that my performance seems slightly worse than it was but it could just be me. 

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So ever since I had done this my game crashes a lot less often. It's not perfect but I went from crashing every round to not crashing for about two hours. After the game crashes there is no way to play again without restarting, I think the game crashing also crashes your graphics driver and makes it completely unusable, hence why my Metro LL was crashing also. I managed to play for about two hours last night without a single crash and this was the last major change I had done. I also found that a slight overclock/voltage upgrade will help smooth out the games frame rate substantially for me. I went from 45-55 on maps like Lagoon to a solid 60. I have a GTX 580 and upped my clock from 770 to 850 and my voltage to 1.125 (I have very good cooling and my temps never went above 68c don't overclock if you don't know how or don't have the proper cooling.)

 you shouldnt have to overclock .. 

😕mileylol:

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@flextales wrote:

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@flextales wrote:

So I just got through 2 rounds, which is two more than I was able to for the last 3 hours and did the following.

I noticed that this showed up in system event logs "Display driver nvlddmkm stopped responding and has successfully recovered."

I'm on 8.1 so I used this fix listed here http://support.microsoft.com/kb/2665946 had to right click, properties, run a previous version.

Installed the Aero Light theme (this is probably completely unnesscary but I'm willing to do anything at this point and supposidly it helps graphics cards play nice with windows)

I upped the voltage clock on my card (don't try this at home kids).

And managed to play two rounds going to attempt to squeeze in a few more, see if the fix sticks. 

On a side note I am noticing that my performance seems slightly worse than it was but it could just be me. 

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So ever since I had done this my game crashes a lot less often. It's not perfect but I went from crashing every round to not crashing for about two hours. After the game crashes there is no way to play again without restarting, I think the game crashing also crashes your graphics driver and makes it completely unusable, hence why my Metro LL was crashing also. I managed to play for about two hours last night without a single crash and this was the last major change I had done. I also found that a slight overclock/voltage upgrade will help smooth out the games frame rate substantially for me. I went from 45-55 on maps like Lagoon to a solid 60. I have a GTX 580 and upped my clock from 770 to 850 and my voltage to 1.125 (I have very good cooling and my temps never went above 68c don't overclock if you don't know how or don't have the proper cooling.)

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There have been people including me that had similar experience with overclocking or reducing details (you can start the game with -safe flag,sets everything to lowest). However i think this is more of a bandaid to a bigger problem. I noticed yesterday when i was able to play normally for a couple of matches that my gfx (EVGA 670gtx) was around 70C at all times. Which is quite odd considering my standard operating temperature at 100% power is 85C stable (while doing OCCT burn test,furmark etc.). What i noticed right between the crash is the temperature rose to 80 for no good reason and then the game crashed. I'd also like to note that in beta i could play in 6h sessions without any issues whatsoever.