Re: EA support is being unhelpful, ignorant and stupid.

Pretty much my experience, EA support is now outsourced to some cheap companies in india, many of the agents can barely even talk english or reply in hindi to my tickets, they're completely useless. As for your issue if you own base edition of Titanfall 1 you'll need to purchase a Season Pass key to get the DLC maps, it's the only way to get them now.