Re: Can't use FC points to purchase packs

kismogyi / ps5 / Hungary

I can’t buy packs with fc points , just with coins

FaTe_FalconZ

Xbox series S

Australia

Unable to use fc points to purchase packs on the companion/web app which is the only way I can as I am away from my console…the points are visible, just says I can only use coins 

Web app and companion app

Unable to use point only open packs with coins

Uk

Username : ptitb3n54

Platform : PS5

Issue : Same, cannot buy pack with FC point

Country : France

Timestamp : (09/20/2024, 1:30pm, Paris Timezone)

Username : kobrestad

Platform : PS5

Summary of the issue: Can't open packs with FP in Webapp or Companion app

Country : Norway

Timestamp : Norway 20.09.2024 14:21

- Username  "OdaOaT1k"
- Platform    "PC"
- Summary of the Issue  "cannot get packs with fc points in web app"

- Country  "China"
- Recent Timestamp (Date, Time, Timezone)  "2024/09/20, 20:59,HKT"

Username fons2
- Platform ps5
- Summary of the Issue "cannot get packs with fc points in web app"

- Country Spain
- Recent Timestamp (Date, Time, Timezone) madrid

Username: GaryWJames

Platform: XBOX ONE X/ Android Mobile/Windows PC

Summary of the Issue: Can't spend FC points on Companion or Web App

Recent Timestamp: 20/09/2024 14:30 GMT

username: CheekyBones101

platform😛s5

summary: haven't received my hero pack from pre ordering ultimate edition but i have received my 4600 FIFA points 

country: England

20/09/2024

I can’t use my Fc points on the web app.

evanlewins16

xbox

ireland 

Haroldkane10687

Xbox series S

Unable to spend my fc points on packs in the companion app

Portugal

16:01

Summary Can't buy packs with fifa points on the companion app. 

Xbox gt: jjay2O12

Ea: jishj

Platform: xbox

Country: UK

Timestamp: 20/09/2024, 16:34

Why is this marked as solved?  Many are having the problem.  Does this REALLY need to be fixed at the individual account level?  

Kieron50

ps5

message say. Sorry you cannot buy pack with fc points. But you can still buy with coins 

England GMT 

been like this since midnight last night shock can’t even launch the bigs game of the year to even work should of just wait till the 27th at this rate and to top it off miss all the promo pack. 

@EA_Pulsar

- Username: ph1llgood

- Platform: PC/Steam

- Summary of the Issue: I have FC Points to use, but the platform says I can only buy packages with coins.

- Country: Brazil

- Recent Timestamp (Date, Time, Timezone): September 20, 2 pm, (GMT-3)

Thanks for help

atnanfisk

PC

Sweden

”sorry, you cannot get packs with FIFA points”

im not even able to buy points for some reason?

Username : complexharmony

Platform : PC

Summary of the issue: Can't open packs with FP in Webapp or Companion app

Country : Turkey

Timestamp : Istanbul 20.09.2024 20.19 GMT+3

Username:FarPisken

PC

No fifa points - bought ultimate edition

Denmark

UTC +01.00 copenhagen