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kreatora's avatar
kreatora
Hero (Retired)
6 years ago

Re: Sims 4. a problem caused the program to stop working correctly.

@katalinaglover

I see nothing on your computer what can cause it. You can check of course if your drivers are up to date - your graphics card drivers are one year old but AMD doesn't often update its drivers so in this case, they may even be current. However, you can always check
https://www.acer.com/ac/pl/PL/content/drivers
From what I see the reason is the outdated scripts mod. After each update, most scripts mods and a large part CC will be spoiled and will spoil the game. Checking what broke down this time after the patch, and replacing these broken ones by a new updated version or deleting these is the price the player pays for using CC and mods

Move the mods folder to the desktop.
Delete localthumbcache.package file in the game, also delete all folders with the word "cache" in the name - important!
Fix the game in Origin.
Origin/Library - right-click on TS4 - option "Repair game"
You have to wait until Origin will fix all packs, not only the base game.
Turn on the game to create a new, empty mods folder and check if a game is working now without mods and CC.
Check if there are new updated versions of the mods and CC you are using.
Then copy from desktop your mods and CC and paste it in the new mods folder. First, paste script mods one by one every time checking if the game is OK. You can start with UI Cheats Extension mod because it will always be broken after the patch
Do the same with CC but if you have a lot of this, try the 50/50 method. ( divide your CC into smaller batches for example 50 pieces in one subfolder and check these subfolders one by one)
You need to find a culprit and either remove it or replace it with an updated version
If it will not work - some files in the game folder can be damaged- then try doing a factory reset as described in this post:
http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

I don't work for EA

3 Replies

  • Hi! I'm on a Windows computer and I don't have any custom content and its saying the same thing, A problem has stopped this program from working correctly. I tried to repair it but it still wont work. Can you please help!! I'm pretty new to sims, I got it on may 18th. I do have The toddlers pack (if that might have anything to do with it). 😢  

  • TheGirlOnFire27's avatar
    TheGirlOnFire27
    6 years ago

    Also it will let me create a new game but when I exit it, I cant go back into that new game, cause it says  a problem caused this program to stop working correctly

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