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For Rent Corruption
Does anyone know if For Rent is still corrupting saves if you have a lot of clutter or a lot of rental properties? I stopped playing a year ago because of it and having kept up with the updates to know if it’s been fixed or not. If it hasn’t, does anyone know if there are certain ways to avoid save corruption besides using no decor or rental properties? I’m a big decorator and planned on making a legacy/storyline save using one (JUST ONE) rental property.
Sims 4 on My PC keeps crashing
I play Sims 4 on PC and yesterday it is crashing like crazy. So i took out my mods i installed except for MC Command Center, Twisted Mexi;s Mod Guard and Better Exceptions, Wonderful whims and xml injector. but the game still crashes when you try to save form build mode or just to manage world screen. And even just whenever it want to crash. Those mod are all the updated versions too. this is bizarre and I'm at my whits end!!
Game Crashes In Build Mode
Does anyone know what build mode Mods/CC are broken after about fifteen minutes of playing in build mode my game freezes and crashes I don't think it is any of my mods, but I just am unsure if there is one that I don't know about. I was having this problem without mods last week ever since the last update with the auto save, but now it seems when I have mods that it crashes.The interface is flickering
I log into the game and the game interface starts to flicker: the time icon, the relationship panel. Sometimes there are flashes of red / green / blue color on the whole screen. The video shows exactly how the relationship panel flickers in the game. Mods are turned off! What to do?
When can we expect Dine Out to start working?
Dine out is one of my favorite add-ons; however, it has been weeks since I have been able to use it because the game will not let me transfer funds to the restaurant owned by my sim. My business funds are always $0 so I never have enough to even open the restaurant.All DLCs are missing
I've bought 4 DLCs in the last year. When loading up my game after that big update, they're all gone, with no info about it to be found. I can't find anyone saying anything similar and I can't find a number or email to contact a human, just an ai chat bot thats complely unhelpfulGame loads and then cuts right off
Since the last update, my Sims 4 won't load. At first it said one of my files was corrupted, then I deleted it. Now it will load the game but will continue to cut off and not make it to the main screen. Not sure what to do. Thought the game would fix itself within a week but, its still not loading.License/account mismatch: DisplayName Field missing from registry
Hi, I just bought The Sims 4 (and some DLC's) on desktop via Steam. I connected it to my EA account to start the game. But when I try to start the game, whether it's via Steam or the EA app, I get an ancient lookingdialog screen named "DisplayName Field missing from registry" that asks me to log in (pictured below). When I do, it says "Game License is invalid". I have already completed all standard troubleshooting steps over the past 24+ hours, including clearing the license cache, repairing + re-installing the EA app, verifying game files via Steam, reinstalling game and components, and checking for registry conflicts. None of this resolved the issue. I also checked the activation log directly, which shows the client-side license signature is valid, but the license server is returning a consistent HTTP 409 Conflict response on every attempt. This indicates the problem is on the server/account side, not something I can fix locally.
Game is glitched/won't load after installing a script mod.
Yesterday I installed a cool-looking mod to try it out after seeing the reviews on it's good quality and compatibility with the base game. At first things seemed okay until actions would cancel themselves almost immediately after starting (both for my own sim and other townies). I exited the game and as soon as I tried loading back in it sent me to the map selection with two glitching squares in the bottom corner, then pressing play on my existing household caused the game to crash. I decided to delete the mod and repair the game and the same thing happened. Then I decided to load a new game to see if that could change anything but it would pause on the loading screen when I pressed play on a new household. I tried restarting both my computer and the EA app but nothing seems to be working. Is there any way this can be fixed?
[CURRENT ISSUE] Sims 4 Unable to Start, Already Running
Overview jump to: Workarounds This is a common error that is usually caused when Sims 4 cannot access the user folder in Documents > Electronic Arts. It can also be triggered by outdated or otherwise broken mods or custom content. This guide is only for this specific error in Windows. If you're seeing the error on a Mac, please use this dedicated Mac thread. If you have a different problem, please create your own thread in the appropriate tech (PC, Mac, Console) forum, or the Gameplay or Mods & CC forum, depending on the nature of your issue. Workarounds These workarounds are listed in order from simplest to most complicated, to avoid anyone doing more work than is necessary. If you've already tried one, or it doesn't apply to you, move on to the next step. jump to: Pause Onedrive syncing jump to: Remove mods jump to: Clean user folder jump to: Reset date and time jump to: Temporarily disable antivirus jump to: New Windows account jump to: Move/restore location of Documents jump to: Reset permissions for Documents jump to: Virus scan Pause OneDrive syncing OneDrive can lock up the Sims 4 user folder, or any folder it's automatically syncing, for various reasons. The easiest way to diagnose this is to temporarily pause syncing. Right-click the cloud icon in the lower-right corner of the screen to see the option: If this helps, the underlying issue is OneDrive, and you may want or need to adjust your settings accordingly. You can choose which folders to sync, stop OneDrive from syncing your Sims 4 folder or all of Documents automatically, or get rid of OneDrive entirely. Please see this guide, specifically the "I don't want OneDrive to sync my files" and "I want to get rid of OneDrive" sections, for further help: [CURRENT ISSUE] Sims 4 saves/user content disappearing (PC) | EA Forums - 11838402 ↑ Remove mods It's as simple as that: Move the Mods folder out of Documents > Electronic Arts and onto the desktop, and delete localthumbcache.package. If this works, something in the Mods folder is the problem. Look for updates to your mods, especially after a patch; or use the 50/50 method to sort through the files in the Mods folder. https://modthesims.info/wiki.php?title=Game_Help:Finding_Problem_Custom_Content#The_50.25_Method Keep in mind you may have more than one broken mod or cc item, so be sure to test every file at least once. ↑ Clean user folder Testing with a clean user folder, otherwise known as a factory reset, means temporarily removing all user data. This ensures that nothing from your existing folder is preventing Sims 4 from loading. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. If it copies instead of moving, or you get an error when trying to move it, please see the OneDrive section above. Otherwise, when you launch the game, if it launches, a clean folder will spawn with no content. Your saves and other content will be intact in the folder you moved but temporarily not read by the game. Don't add anything to the new folder yet; just see whether you can get far enough to start a new save. If this works, you can start moving your content from the old Sims 4 folder to the new one, testing each time to make sure the game still loads. In each case, please move the files only, not the folder they're in, for example move the individual Tray files, not the entire Tray folder. Where the game has created a new file or folder, it's best to use that rather than your old copy. For further reading about the contents of the user folder and what you might want to preserve, please see this: https://sims4.crinrict.com/eng/2014/09/user-files-explained/ While moving over your data, if and when you see the "already running" error again, you'll know that one of the files you just moved is the problem, and you can split and retest that batch until you find out which one. For mods and custom content, the 50/50 method can make the process much more efficient. A single file or folder that prevents the game from launching is not recoverable; you'll need to delete it, or in the case of mods or cc, find an updated, compatible version. ↑ Reset your computer's date and time An occasional cause of this error is your computer having the wrong time and date. So try changing it to something else, then telling the system to use internet time again. ↑ Disable antivirus (TEMPORARILY) An overzealous third-party antivirus or even Windows Defender can block Sims 4's access to its user folder. To test this theory, temporarily disable any third-party antivirus, just long enough to try to open Sims 4. As long as you're not doing anything else at the same time, your computer should be safe. If this helps, set exceptions for TS4_DX9_x64.exe (if using DirectX 9) and/or TS4_x64.exe (if using DX11) as well as EADesktop.exe. You can find a more detailed guide for your specific antivirus in the online documentation provided by the publisher of the software. For Windows Defender, the only potential problem is with Controlled Folder Access. Please see this post for instructions on changing its settings or disabling the feature entirely: https://crinrict.com/blog/2019/03/windows-10-defender-controlled-folder-access.html ↑ New admin Windows account It's possible that the problem is caused by a setting or broken permissions in your main Windows account, and the fastest way to test this theory is to create a new account. It must have admin rights (not a standard user account), and it must be local, as in, not connected to your Microsoft account. To create a new account, open Windows Settings > Accounts > Family & other users, click "Add someone else to this PC" (under Other users, not Your family), click "I don't have this person's sign-in information," then "Add a user without a Microsoft account." Choose the username and password, answer some security questions, and you'll see the new account. Click it and select "Change account type" to make it an Administrator account if it's not already. It should say "Administrator - Local account" when you're done: Click ctrl-alt-delete, select Switch user, and sign into the new account. Then open the EA App (and Steam or the Epic launcher if applicable) and try to launch Sims 4. You shouldn't need to reinstall anything. Your saves and other user data won't be available, but that's fine for the purpose of this test. If Sims 4 works in the new account, it means the problem is contained to your old account. You can simply continue playing in the new account if you want. For any saves or other user data you'd like to transfer to the new account, sign into the old account again and copy the relevant files to C:\Users\Public. This folder is accessible from all user accounts; you can grab the files from there once you're in the new account. If you'd like to try to fix your old account, please see the next two sections. ↑ Move or restore location of Documents If Windows has placed the location of Documents somewhere Sims 4 can't access properly, you may need to move the folder. To find the current location, search in Windows for Command Prompt, open it, and enter this command: reg query "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders" /v "Personal" This will return the full file path to Documents. Unless you've chosen a custom location, it should be one of these, depending on whether OneDrive is involved: C:\Users\[username]\Documents C:\Users\[username]\OneDrive\Documents If you see a different location, one you didn't intend to use, changing it may help. If Documents is in OneDrive and you don't want it there, the best course of action is to tell OneDrive to stop syncing your files, as described here: [CURRENT ISSUE] Sims 4 saves/user content disappearing (PC) | EA Forums - 11838402 If this doesn't successfully change the location, or your Documents directory is in a different unintended location, you can change it by editing your computer's registry. Be very careful when editing the registry—an error can cause problems up to and including preventing your computer from working at all. So please follow these instructions exactly, and don't touch anything other than the Personal value: https://support.microsoft.com/en-us/topic/operation-to-change-a-personal-folder-location-fails-in-windows-ffb95139-6dbb-821d-27ec-62c9aaccd720 Important: This process is only for moving Documents to another location on an internal drive. DO NOT move Documents to an external drive. If you would like to store your Sims 4 user folder externally, please use this guide instead. Important: Please also keep in mind that when you change the location of Documents, you also change the location where Sims 4 looks for its user folder. You will therefore need to move your saves and other user files to the new location. ↑ Reset permissions on Documents folder When Sims 4 works in a new Windows account but not your existing one, the problem may be broken permissions in the old account. You can use the takeown command to reset the permissions on the Documents folder if necessary. First, move the Electronic Arts folder out of Documents, or delete it if it's empty. Search in Windows for "Command Prompt," open it, and enter this command: reg query "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders" /v "Personal" The location you see is what you'll use for the command. The command itself is this: takeown /F "[file path to Documents folder]" So it will probably be one of these, but double-check anyway: takeown /F "C:\Users\username\Documents" or takeown /F "C:\Users\username\OneDrive\Documents" Write your actual username for this Windows account (your main one) instead of username. Since the syntax needs to be exactly right, please copy this command to a Notepad file, substitute in your username, and then copy that string when you're ready to use it. Hit Windows key-X and choose either "PowerShell (Administrator)" or "Windows Terminal (Administrator)," whichever option is offered, paste the command into the window, and enter. Then restart your computer and try again to play. If that doesn't help, please see the accepted solution of this thread for further troubleshooting: "A problem occured while saving the game. No game session data was preserved." | EA Forums - 9150501 You'll of course apply these steps to the Documents folder your account is using, wherever Command Prompt told you that was. ↑ Virus scan If none of the other troubleshooting steps help, or one of them helps temporarily but Sims 4 stops working again, before you've added back any content or made any other changes that would account for this, your computer may have a virus or other malware. So it's worth running a virus scan. Download Malwarebytes (the free trial is fine) from here: https://www.malwarebytes.com/mwb-download Open it, click Scan > Custom Scan > Configure Scan, check all the boxes both for all scan types and for all your drives, and let it do its job. This could take anywhere from a few minutes to several hours, depending on the amount of data and whether the scan finds anything, so you may want to set it to run while you're doing something else. The Malwarebytes report is simple to understand if it doesn't find anything, but if you'd like me to take a look, feel free to reply to this post and attach the report. ↑ If none of this makes a difference, please post in this thread asking for further help. Let me know whether you can play in the new admin Windows account or not: this is important diagnostic information.
Missing in game content
Please anyone help me! When EA had their last big update that messed up a lot of Sims players game I was one of the many affected players by this update. I no longer have access to majority of my expansion packs after this update, me and my daughter share the same EA account but we ply in different devices. She’s plays with mods and she updated with no trouble and still has access to all our expansions packs. I’ve tried every solution listed on EA help center forum but nothing has worked PLEASE anyone have a suggestion?
Missing Purchased Add-Ons
Hello, I have tried all of the recommended troubleshooting steps, but my purchased add-ons are still missing. When I start the game and select "Load Game," I receive a message stating that I am missing add-ons. However, when I check my purchase history, all of my add-ons are listed as purchased. Despite trying multiple troubleshooting methods, I have been unable to locate or reinstall them. Could you please help me restore my purchased add-ons so I can access my saved game? Thank you for your assistance.
Sims 4 DLC wont work EA account connected to steam
Hello so awhiel back i connected my EA account to steam. It has been wroking fine for months but all the sudden i downloaded some new free stuff on marketplace and my game started being buggy so i rpaied everything restarted the works. Now my DLC says its owned but no where to install on steam (the buttoin is not anwhere on the screen to install) in the sims app. The EA game says they are all installed but whe i load sims none of them are. I dont know whats going on but my accounts wont connect even though they are linked and my DLCs wont work. Please help.Digital Deluxe Upgrade missing?
Yesterday I purchased The Sims™ 4 Digital Deluxe Upgrade through the EA app on my Windows 11 PC and notice that my library still shows Sims4 standard edition. I've also looked at the list of my add-ons for Sims4 and don't see the digital deluxe upgrade listed there either. I've reinstalled the EA app and gone so far as to do an uninstall and reinstall of Sims4 and the EA app still shows standard edition and doesn't list Digital Deluxe Upgrade on the list of add-ons. Is the Digital Deluxe Upgrade listed as a different name on the list of add-ons? I have one add-on that is listed as The Sims4 Bonus Content and described as in-game content that has an icon that seems to match the one shown in the receipt I was emailed. Is this what the EA app calls the Digital Deluxe Upgrade? I would like to be sure that the upgrade I just bought actually got installed.
Game Crashing Loading Household Main Menu
Last night my game crashed during loading, so I shut down my computer and went to bed. Today I reopened the save and was able to reach the household selection screen normally. However, whenever I select this specific household and click Play, the loading screen starts, but the game crashes before the household finishes loading. This happened after I experienced the university/dorm issues I reported earlier, although I haven't confirmed whether the two problems are related. At the moment I can't get past this screen because the game crashes every time I try to load this family. Has anyone experienced this or found a fix? I'm hoping to get this resolved so I can play again after work today. Thank you for any help!
I am unable to login into my EA account
I was logged in, but when I booted up the game, it crashed immediately. I restarted my laptop and noticed I was logged out of EA. So I typed in my login info, and it told me it was incorrect or expired. I sent a code to reset my password, but I never received the code in my email. I also set it to send to my phone, and nothing. Is this a known issue?Save missing but still technically there
Hi. I know my title might not be the most descriptive cause Im not too sure how to describe it. So I share an account with my sister and we right now we share the laptop to play until she gets a new one. I currently have three saves, my main save, her main save, and a save i use when I'm in the mood for random building. I played earlier then she played now after a bit I went back and her save has basically taken over. I opened my save and it was hers, went into hers and it was hers. the only thing that remains is the empty build save. I restarted the game and same thing, so I'm unsure of what went wrong and any advice would be greatly appreciated.
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