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PC - game crashes
My game keeps crashing after playing between 10-30 minutes my game just closes down, no error and no warning. I tried to repair the game, update my drivers, uninstalling and reinstalling the game and I`ve deletes cache-file history, but it keeps crashing. I have no mods or CC-content, just base game and ad-ons. I`ve updated the game to the newest update from May 21, 2026
Can't launch sims 4
I used the FitGirl Repack website to download a cracked version of The Sims 4. Then I installed qBittorrent, added the file, and did a few other things. Anyway, it downloaded a setup file, and then it downloaded The Sims 4. It was supposed to be the cracked version, but actually there was nothing cracked about it. After that, I deleted the file, the setup, basically everything, but The Sims 4 keeps reappearing and now when i launch sims 4 it say initialization error at start up please help i beg you i shouldnt try it
game crashing since May 12th update
My game has very very rarely crashed in the past but since the May 2026 update it has crashed a few times. i don't play with mods or cc and i have repaired the game through the EA app. It's frustrating to lose hours of gameplay or to fear not saving every few minuets in anticipation.One drive deleting ALL saves
I have multiple computers on one Windows account (different EA accounts), and every time I open Sims 4 on one, it deletes the saves from the other. I open the saves folder, and they still exist, but they will not show when I open the game itself. It is incredibly irritating because it makes the game unplayable unless I go make a new Windows account and transfer all my files, which is more of a headache then its worth.packs aren't fully downloaded
So the thing is that I downloaded city life. Then a couple of months later I bought Island living but I couldn't open it on the game, but in my library it was downloaded but at the same time it wasn't. So I downloaded everything again but now city living and island living are downloaded int he app but not in the game. Every time I click on it in the game its says "Go to the EA app for downloding, it isn't fully downloaded." or smth like that. I even asked AI but he didn't even know. Someone pls help me I really want to try out mij new pack.
Regular crash to desktop
Hi EA, I have been having my sims 4 game suddenly crash to desktop for over a year now (the game just turns off; so lag/pause just straight to desktop). I have tried troubleshooting many times, and have tried pretty much everything you can imagine at this point, including: Removing mods Repairing the game in EA platform Full uninstall/reinstall Removing save files/starting fresh with no mods Ensuring video drivers are current Turning off overclocking/other fps settings Monitoring computer temperature during crashes I have been using Claude to analyze crash files, and did another round of diagnostics over the last 2 weeks. I just did a full reinstall of the full game, and when I started the game it said it did not recognize my graphics card which is strange (Nvidia GeForce 4090); pic attached. Claude believe this is memory leak issue from within the game at this point; the last crash log is attached, and below is Claude's latest assessment. Is this a known issue? Any other suggestions on the cause? I do not have any crashing issues with any other games. Claude commentary from Jun 12 crash: This is the most important crash log you've uploaded. Two things stand out: Modded: False — this crash happened on a clean reinstall with zero mods. Mods are definitively ruled out as the cause. Done. Session time: 5944 seconds — almost exactly 99 minutes, which fits your typical crash window perfectly. The crash state is identical: 0xbe7da869 / 0x1020b807. Same crash, no mods, fresh install. Whatever is causing this lives outside the mod stack entirely. Also notice the build signature changed — it's now DX11 instead of DX9. That's from your graphics settings change. The crash happened anyway, so DirectX version doesn't matter either. At this point you have a crash that is: Consistent engine state every single time Happens on a clean install No mods Hardware temps are fine ~90-100 minute window repeatedly Repair has never helped The consistent timing is the most telling thing. This really looks like a memory leak — something in the base game accumulates over ~90 minutes until it hits a limit and the engine fails at the same point every time. That would explain the identical crash state regardless of everything else you've changed. This is almost certainly a bug in the base game itself at this point. I'd recommend reporting it on the EA bug report site with your crash logs Here is a table from Jun 1 where Claude was comparing the last several crashes I had: Updated table (all times CDT): C1 C2 C3 C4 C5 C6 C7 C8 (this) Session length short ~2hr ~2hr8m ~53m ~64m ~72m ~1hr46m ~14min Game state 0xbe7da869 0xbe7da869 0xbe7da869 0xbe7da869 0xbe7da869 0xbe7da869 0xbe7da869 0xbe7da869 Category ID 0x62369729 0x62369729 0x1400857b5 0x7ff3e9af6050 0x58fb93ca 0x5a2e98bf 0x5a429332 0x7ffbdb88d12e
Cant Re-install The Sims 4
Hi everyone! Im looking for a bit of advice. I had the Sims 4 on Steam installed with multiple DLC's. One night Steam needed to update the game, and ever since then, the download failed. I thought perhaps that uninstalling the game and reinstalling it might clear any issues up, however, i seem to get to 99% downloaded and then it fails for that last percent. Ever since, I have not figured out what could be the issue. I never had any issues installing it through steam prior to this. So im honestly at a loss for what to do to get my game back up and running! Any help on this would be greatly appreciated! (I have been going through withdrawal for over a week now!)Long lot load times, periodic crashes
Started getting long load times two patches back, now crashing randomly. With all CC and Mods- 4 minutes 20 seconds to "Resume Game" on large, complicated home lot. With no CC or Mods- 3:45 to Resume Game on home lot. To Play a different, smaller lot from Load Game - 3:10 with CC/Mods, 2:55 without. Resume Game to my sim who has traveled off the home lot - 3:30. Resume Game from the original save with the same home lot - 40 seconds. This was the norm until recently. Moving to another lot ~40 seconds or it just hangs in the loading screen indefinitely. Has crashed from the loading screen after spinning for a long while. Has crashed when trying to pull up the relationship panel (on and off the home lot) or when selecting another sim to travel with. Game freezes for 5-10 seconds at random. Any help figuring out what the problem is would be greatly appreciated. I assumed it was a buggy home lot, but it also took way too long on a tiny lot.Moving my Sims 4 Folder From OneDrive to Local Downloads
I want to move my Sims 4 folder from onedrive to my computer's local downloads folder because my onedrive is running out of space. I have many mods and I don't want to lose them or the progress that I have made. I know that moving them to somewhere else does not work directly because the game will not update to its new location; however, I do not know how to bypass that without ruining all of my data. Please let me know some options I can use. I also want to preface that I use Steam to run the Sims 4 game, just in case that may interfere with moving my folder.DLC's disappear and reappear randomly
I have the cottage living pack active and downloaded on my PC, but every once in a while, when I log in, it shows that that pack isn't active and won't let me load any games that require that pack (which is all of them at this point). I've restarted the game multiple times and repaired it. I even removed all my mods, and nothing has worked. It's getting really frustrating to try to play a game and not be able to get into it because it's saying it's not a downloaded pack, even though it works every now and again.
I can't go online
Every time I try to go online to access the gallery or marketplace I just get a spinning wheel for hours until I give up (I have literally left it multiple times while I went to do something else and come back multiple hours later with it still spinning). I have restarted the game, the ea app and my pc, I've repaired the game from the ea app and nothing has fixed the issues. I've also checked to see that my wifi is definitely on and everything's fine there too. Does anyone know how I can fix this?
Game won't load and says I'm missing game data or damaged
Hello! Yesterday, I tried to start the Sims 4 but immediately got a pop up saying that it can't launch due to missing or damaged game data. I play with mods so I typically know how to mitigate the damage when one messes up but this is the first time I've received this error. I had downloaded a few skin overlays and sliders just before starting so I immediately removed those. This didn't fix anything so I did some searching online and figured it might be my OneDrive not syncing properly. I disabled OneDrive, moved my game folder to my C drive and still nothing. I then made a backup of my saves, tray, mod, and the game folder itself on my desktop and decided to do a fresh install. The game did launch after that but I noticed that the game folder looked different than it had before. I attempted to move the mods folder back in and now the game won't launch again, same error, and this is after a second uninstall and reinstall. Fresh folder, no saves, no mods, nothing. I've repaired the game files, cleared the EA app cache, tried renaming the Sims 4 folder so it creates a new folder upon starting but nothing has worked. I'm not sure what to do know and I've attached screenshots of the error and the difference between the original game folder and the new one after the reinstall.sims 4 crashing (steam)
Beginning either 6/5 or 6/6, my game has started crashing randomly. I can't pinpoint what causes it. I can play for anywhere between like 5-20 ish minutes before it closes the app with no warning and takes me back to the game launcher. I play through steam with my EA account linked, and I have tried uninstalling all my mods and CC verifying the integrity of my files multiple times uninstalling and reinstalling steam on my computer updating my graphic driver (though it was my first time ever doing so; i may have done so incorrectly) updating windows I've attached my computer's dx diagnostic. Thank you for your timeSuggestion: Hanging could be ameliorated by reducing popover priority
Hi, sometimes when loading Sims 4 it stops on a blank screen (just white nothing else) and usually recovers shortly. On PC. However today it didn't recover. Although Windows was running fine, the popover priority of the game was causing issues. I could launch and close other programs, but I couldn't view or use the program windows--not even Task Manager--because Sims 4 was hogging the popover layer even whilst hanging. Right click via Taskbar or Quicklaunch couldn't close the game. Task Manager should have been able to close the game, but it couldn't because it couldn't get its UI displayed and I'm not good enough on command prompt to do most tasks from there. Is this a Microsoft issue or an EA issue?
The Sims 4 — Save Failure After February 2026 Patch
Since installing the most recent February 2026 update for The Sims 4, the game has completely lost the ability to save progress. Gameplay appears normal while playing, but every time the game is closed and reopened, all progress is reset to a state from before the update. This occurs consistently and makes the game effectively unplayable. The problem started immediately after updating and has persisted without interruption. Before the February 2026 patch, saving worked correctly. The timing strongly suggests a direct connection between the update and the loss of save functionality rather than random file corruption. Extensive troubleshooting has already been performed following EA standard support guidance. All mods and custom content were fully removed and the game was tested in a completely vanilla state, yet the issue remained. Cache files, including localthumbcache and all cache folders, were deleted with no change. A full clean reinstall was then completed. The entire Sims 4 folder in Documents was removed, the game and all packs were reinstalled, the game was launched to generate a fresh user folder, and both brand new saves and previous saves were tested. In every scenario, the game still cannot save gameplay progress at all. Because the failure occurs on a clean installation with a newly generated user folder and no mods present, local corruption or user configuration issues can be ruled out with high confidence. The behavior matches a save write or persistence failure sometimes associated with Error Code 21 type conditions, where the game appears to function but cannot properly store progress to disk. However, unlike typical isolated save corruption, this failure affects newly created saves as well, which indicates a broader problem potentially introduced by the February 2026 patch. Community reports describing damaged or non persistent saves after the same update further support the likelihood of a patch level regression rather than an individual system fault, although only EA can definitively confirm this. The impact is critical because the core gameplay loop depends on saving progress, and there is currently no workaround despite complete reinstall and clean environment testing. For this reason, investigation by EA is required to determine whether the February 2026 update introduced a defect in save persistence, save file compatibility, or local cloud synchronization behavior. Please advise whether this issue is known, whether the update may have affected save integrity, and whether a fix or workaround is planned. I am available to provide logs, system specifications, or additional testing if needed.Disabled Then Re-enabled DLC Wont Show Up In Game As Owned VIA Steam
I have the DLC through Steam. I disabled Dine-out and Bust the dust to try and make space. When I found out that the save file would corrupt without it. So, I re-enabled Dine-out but the game refuses to acknowledge that it's installed. I disabled the DLC and re-enabled it again, followed by verifying the games files through the games properties. Even after I wiped my games saves. I wiped the game completely at one point and it still wouldn't register that I have it. Steam said this was a EA issue rather than a steam problem. The local thumb cache gets deleted every so often, is there something else I'm not doing? What do I do??
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