Recent Discussions
Black screen upon launch
Hi would anyone know how to resolve this issue? I’ve just downloaded the sims 4 on my pc but Everytime I try to start it up my screen goes black (no cursor and the screen is frozen so I can’t access anything on my pc until I restart it) and it plays the theme song. I’ve seen people have a similar issue however none of the things suggested to do to fix it have worked after 2 hours of troubleshooting. First I downloaded it on ea but it didn’t work so I redownloaded it on steam and the same issue kept happening, I tried clearing my cache, updated my graphics card, made sure all files were on the same storage device, tried starting the game windowed instead of full screen, verified the files, then redownloaded it back to ea and repaired the files… still nothing, I have no add ons or expansion packs downloaded or mods for that matter and my pc has more than enough storage, ram and a good enough graphics card to handle the game so I’m really confused what the issue is. if anyone has anymore troubleshooting steps I could follow please let me know I’ll try anything at this point.
Game loading issue
Hello, I tried to update The Sims, but due to insufficient storage on my computer, I had to uninstall a few item packs and kits. After that, I played the game, but when I tried to save, it wouldn’t save and got stuck in an infinite loading screen for an hour. Eventually, I gave up on saving and force-closed the game. However, when I tried to play that save file again, I was able to select the household, but I couldn’t proceed any further—the infinite loading screen kept repeating. Other save files work fine, and I thought the issue might be related to the removed packs, so I reinstalled them, but it didn’t help. I also tried repairing the game, but the problem remained the same. I’ve repeated this process multiple times, but nothing has worked. Could you please tell me how to fix this issue? Thank you.
laptop recommendations
I would like to buy a new laptop for playing sims 4 and sims 3 . Location: United Kingdom https://www.currys.co.uk/products/acer-aspire-5-15.6-laptop-amd-ryzen-7-1-tb-ssd-grey-10266472.html can this laptop play sims 4 ( please click the above link ) ? Any recommendations ? Thank you
Hi
Hello, I have previously purchased the Island Living and Seasons packages for Sims 4 from epic games. I installed the Epic Games launcher and connected it to my EA account and played the games on sale. Now, just 1 hour ago, I still cannot connect the Sims 4 Discover University package to EA. When I disconnect and reconnect my connection to Epic Games in EA, it connects. I collect all of them in Sims 4 but it does not appear in EA. I was able to download this question.
I bought an add-on, and it won't show up
Hey, so I bought the add-on spooky stuff for the sims 4, paid for it, and got receipts on ea and my credit card. Yet ea app acts as if I never bought it. I'm frustrated and a few hours have gone by so it's not like processing the order anymore it knows I got it already cause I have it on my order history. What do I do
sims 4 expansion pack Businesses and Hobbies
my sims 4 newest expansion pack seems to not be available anymore. I built a whole new world with it, created a family and a brand new house by myself and it won't let me access it. I've tried restarting my PC, followed the steps online and even restarted the game, but nothing. it keeps telling me I don't have the expansion pack and can't access the world anymore. but my online orders says it was completed successfully purchase wise and was downloaded successfully. can anyone help me because Im getting frustrated and sad that I spent $43 dollars just for it not to let me play it. I hope there is someone here to help me, I even contacted sims4 on instagram but no response from them yet. [CM Edit: Personal info removed]
PLS HELP! JUST BOUGHT PACK DISAPPEARED
Hi all, I just bought buisnesses and hobbies on PC, at CDKeys. I got my code, redeemed it at the EA app. When i redeemed the code it gave confirmation about my personal information and i clicked 'download'. But it didnt download!!! Now its lost or smt, i cant find my purchase and ofc i already redeemed my code so i cant try again!! Please help, i think my money is just gone now :( .....
crash log
hello! just curious to see if anyone is willing to take a look at a crash log. i do use mods/cc, and the game crashed while i was loading into a household. i've been having random crashes lately too, but they don't tend to create a last crash text file. this is the first time i've had one generated in a while.
My game keeps closing itself
Every time I open the game it closes itself right after the start up animation ends. I have tried every single fix possible and even contacted support and they also were unsure what was going on. There is no error or crash pop up of any sort and it just closes without me pressing or clicking anything.
Help!!
I’m getting this new laptop and it’s a Lenovo yoga 7 2 in 1 16” laptop. Is this good to play the sims 4 on? This is the website that I’m getting it and it shows it specifies of the laptop: https://www.bestbuy.com/site/lenovo-yoga-7-2-in-1-16-2k-touchscreen-laptop-amd-ryzen-5-8640hs-with-8gb-memory-512gb-ssd-artic-grey/6571370.p?skuId=6571370
Vampire resets when attempting to drink from another Sim
I've recently had one of my sims turned into a vampire, and although I've had the pack for a long time this is the first time I am playing with one of my active sims as a vampire. I am having an issue when it comes to the vampire sim feeding from other sims, out of the 3 options presented (ask permission to drink, compel small drink, compel large drink) only compel small drink works. For the other options, including when permission is asked and granted, the vampire sim shifts into dark mode but then both sims just reset like a debug cheat has been used. I do use mods in the game so I'm wondering if there is some conflict there, but have been unsuccessful in finding any known issue. I'm just wondering if there are any mod clashes that anyone knows of, or if this is an issue that anyone else has come across before and has managed to solve? Thanks.
Sims 4 SOS
I recently updated my game on PC, and since then it won't launch It comes up with preparing to launch the game.. but nothing happens I've tried: Clearing cache repairing the game test folder repairing the EA App Resetting PC to factory settings Changing install locations Nothing works. Throughout this, there's never an Electronic Arts folder. There's an EA App Desktop folder, but it never has any of the Sims stuff in it, just the EA App stuff. Can anyone help me get my game working?? Please...
My game always crash when I try to save it. March 19th 2025
Hi, since I've updated my game to recent expansion pack, my game always crash whenever I try to save it in live mode, placing new build on lot, even playing my sims in small business venue. Yes, I put mods and cc in my game, but I make sure both are up-to-date with recent patch. Any help would be appreciated, thank you in advance.
Game keeps crashing at loading screen.
After the recent businesses and Hobbies patch, the game loads up freezes on the EA screen for a while, then brings up the loading screen. Then the screen freezes and the game crashes. No mods. I have tried repairing, a fresh reinstall, nothing. I have attached my dxdiag file.Tech specs for new laptop?
Sorry if this is the wrong section to post this question…But I’m hoping someone with a bit more computer knowledge than me can help! I am looking at a new laptop, I did have the Acer swift 3 with ryzen 5 and Radeon graphics but it has broken 😢 I love the look and feel of the Acer swifts so I’m looking at a 16” one. Would the following specs run the sims 4 and all packs? The storage and RAM is perfect (1TB, 16GB) I’m just not sure about the processor and graphics! I have tried to google intel arc graphics with sims 4 but can’t find much info on it. Thanks!DirectX 11 Technical Issues and Feedback Thread
Sul Sul Simmers! With today's base game update, we've enabled DirectX 11 (DX11) for PC/Windows players using either NVIDIA and AMD GPU’s. For Intel or other GPU users interested in enabling this feature, please see the patch notes here for instructions. Please note, if you've made any custom changes via mods, custom content, or the configoverride folder, you may need to remove them if you encounter issues with the DirectX 11 version of the game. We're creating a thread here to capture any issues or feedback you might have related to The Sims 4 and DirectX 11. Before reporting an issue in this thread please ensure that your graphics drivers are fully up to date. AMD Drivers NVIDIA Drivers If you wish to disable DirectX 11 for the time being, please visit this page for instructions. If you're reporting a bug or technical issue you believe is related to DirectX 11, please use the following template: Platform: Which language are you playing the game in? How often does the bug occur? What is your current game version number? What expansions, game packs, and stuff packs do you have installed? Steps: How can we find the bug ourselves? What happens when the bug occurs? What do you expect to see? Have you installed any customization with the game, e.g. Custom Content or Mods To help us better understand the technical aspects of the issues, we would also appreciate if you could provide a DxDiag to us as well: Press the Windows key and type "Dxdiag" into the search bar. Click on "Dxdiag.exe" or press enter. When the DirectX Diagnostic Tool opens, click on "Save All Information". Save the .txt file to your desktop for easy access. Attach to your post here. And finally, any screenshots, video footage or save files (Please send the link to @TheSimsDirect by clicking here, additional instructions here: http://x.ea.com/74420) you can share issues occurring are of great value to us as well. We look forward to your feedback and working together to enhance your Simming experience!
