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Sims 4 Household Corrupted on Gallery?
I created a household a few days ago and saved them to my library. Today, when I opened the game to go and play them they were missing, and when I went to the gallery to put them back it says on the gallery that it's corrupted. I spent so long on these sims! Please someone help me recover them. I'm begging! I already tried removing all mods and cc but it seems to change nothing.
Game not launching after deleting recorded videos
I entirely cleared out my recorded videos folder today and also deleted a few screenshots I had to clear space but whenever I try to launch my game I get the preparing game popup and my game appears to launch and nothing happens for about 10 seconds but then I get sent back to the EA app with no errors, I did the clean user folder method and my game launched and my game was working fine with mods before I deleted my videos so I'm pretty sure it's because of that and I don't see anyone else saying this happened to them
Firefly glitch (aquatic decorations)
Good afternoon. I’d like to apologize in advance if anything is unclear; I am using Google Translate to communicate this in English. I’ve been playing The Sims 4 for quite a few years, but I haven't been able to play for the last few months. I’m not sure if it happened after an update or something similar, but the decorative fireflies aren't visible on my lot—even though they *are* visible outside of it. I know they are nighttime-only, but the world's fireflies (outside the lot) show up fine, while the ones I placed on my lot don't appear. Could someone help me figure out what’s going on?
[CURRENT ISSUE] Sims 4 Failed to Launch Game
Overview Failed to launch game An error on our end caused the launch to fail. Try again a little later. Please ONLY use this thread if your game actually fails to launch. If the game does open, no matter how briefly, and then crashes, and only then do you see the "failed to launch game" error, please create your own thread. Provide a dxdiag and a lastexception with your post. How to do so is covered in this reply: [START HERE] Crashing/Back to Map/Endless loading (Patch 117.221) | EA Forums - 12512130 This is currently something of a catch-all error, caused by a variety of issues. And the game may in fact start but crash immediately after launch. Trying to relaunch the game immediately after it's crashed can cause the error as well. While troubleshooting this issue, each time the game fails to load, make sure the EA App is closed (exit out of it; don't just X out the window), and open the Task Manager and end the EABackgroundServices entry in the background processes list. Alternately, restart your computer. Workarounds jump to: Remove mods jump to: Clean user folder jump to: Set exceptions in antivirus jump to: Change OneDrive settings jump to: Update graphics driver jump to: Perform a clean boot jump to: Uncommon causes jump to: New admin Windows account These workarounds are listed in order of how frequently they cause this issue. So to avoid wasting time on steps that are unlikely to help you, it would be best to try the suggestions in order. Before proceeding, please repair the game. If you've installed through the EA App, open the App library and click Sims 4 > Manage > Repair. For a Steam install, open your Steam library, right-click the Sims 4 tile, and select Properties > Installed files > Verify integrity of the game files. Remove mods The most common cause of this error is a broken mod, and the most efficient way to find out if that's your issue is to remove the entire Mods folder, and delete localthumbcache.package, in the same Sims 4 folder. This doesn't mean playing without mods—if it helps, you can test your mods and cc until you find the broken file or files, then restore the rest. If it doesn't help, move on to the next steps. While testing, use the new Mods folder the game created when you launched it without mods. Transfer individual files or subfolders rather than the entire Mods folder, and use the fresh Resource.cfg file rather than your old one as well. ↑ Clean user folder If removing only the Mods folder doesn't help, remove or rename (these have the same effect) the entire Sims 4 folder in Documents > Electronic Arts. If it copies instead of moving, or you get an error when trying to move it, stop here and see the OneDrive section below. Otherwise, when you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just see whether you can get far enough to start a new save and play in live mode for a bit. If this works, you can start moving your content from the old Sims 4 folder to the new one. Start by testing your mods and custom content, if you have any. Use the new Mods folder and Resource.cfg file the game creates rather than your old ones. Test your mods and cc in batches, or use the 50/50 method described here if you have a lot of files to sort through: https://modthesims.info/wiki.php?title=Game_Help:Finding_Problem_Custom_Content#The_50.25_Method Once you're done with your Mods folder, you can transfer the contents of saves, Tray (saved households and builds), Screenshots and Recorded Videos if you care about those, and Options.ini if you don't want to redo all your in-game options. The rest can be discarded; the game will regenerate the files and folders as necessary. ↑ Set exceptions in your antivirus Your antivirus blocking the game from starting can cause this issue as well. Look for any recent actions involving Sims 4 or the EA App, and set exceptions/exclusions as necessary. The exceptions should be for TS4_x64, TS4_DX9_x64, and TS4_Launcher_x64, or the Bin folder they're in; set one for EADesktop.exe as well while you're there. If you use Memory Boost (still in beta and opt-in only), set an exception for TS4_x64_fpb.exe. This article has instructions for Windows Defender and a couple of common third-party programs: https://crinrict.com/blog/2020/10/add-exceptions-to-anti-virus-programs.html If your antivirus isn't covered, consult the publisher's online documentation for instructions. A search for "[antivirus name] set exception" will probably find a user manual. ↑ Change OneDrive settings If OneDrive is running on your computer, whether you use it or not, it can block Sims 4's access to Documents and cause this error. First, try pausing syncing. Right-click the cloud icon in the lower-right corner of the screen, or sometimes hidden in the Tray (^ icon), to see the option: If this helps, the underlying issue is OneDrive, and you may want or need to adjust your settings accordingly. You can choose which folders to sync, stop OneDrive from syncing your Sims 4 folder or all of Documents automatically, or get rid of OneDrive entirely. Please see this guide, specifically the "I don't want OneDrive to sync my files" and "I want to get rid of OneDrive" sections, for further help: [CURRENT ISSUE] Sims 4 saves/user content disappearing (PC) | EA Forums - 11838402 ↑ Update your graphics driver Some users have fixed this issue by updating an old graphics driver. If you know how to do this on your own, go right ahead. To find the current driver version and date, click Windows key-X, select the Device Manager, expand Display adapters, right-click the name of your GPU (the dedicated card, usually Nvidia/AMD, if your computer has two), and select Properties > Driver. If you update through the Device Manager, which has an Update button in the menu, you will probably get a slightly older driver than the most current one. This is fine for testing purposes, and this driver may still fix the issue; just understand that you won't necessarily be up-to-date, and you may be told you already have the current version when you do not. To get the most current version, go to the driver downloads page hosted by the manufacturer of your GPU. If you don't know how to do this, or you'd like help or confirmation before proceeding, or trying to install the driver you've downloaded throws an error, please reply to this thread. Include a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons. ↑ Clean Boot A clean boot is the process of temporarily disabling all nonessential services on your computer, including some that may start with Windows and perpetually run silently in the background. (It is NOT a clean install of Windows; I am not suggesting you erase your data.) The idea is to see whether any background process is interfering with Sims 4. Here's how to perform a clean boot: https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described. When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again. Don't open anything other than Sims 4 and the EA App while testing, not even a browser window. If this helps, you can selectively reenable services until you find the culprit, then either leave that disabled or (if it belongs to an app you want to keep using) let me know what it is so we can try to fix the underlying issue. If the game freezes or crashes in a clean boot, please try again, except with your computer offline. You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play. Uncommon causes These have been the underlying cause for a few uses but don't appear to be major contributors. Still, if any apply to you, try the suggestions. Disable Game Mode and Game Bar: Both of these settings are under Windows Settings > Gaming. DirectX 9 mode: Sims 4 now defaults to DirectX 11 mode on most computers. To force DX9 mode in the EA App, open the App game library, click Sims 4 > Manage > View properties, add -dx9 to the box, and save. If you play through Steam, open your library, right-click Sims 4, select Properties > General, and add -dx9 to the Launch Options box. Windows insider build: For certain other EA games, a couple of updates to the Windows beta build can trigger this error. I haven't seen this apply to Sims 4 yet, but if you're running the insider build, please see the accepted solution of this thread. Conflicting software: For other games (not Sims 4 as far as I've seen), MSI Afterburner or RivaTuner Statistics Server can trigger the error. You can close all unnecessary apps in the Task Manager; be sure to check the background processes list as well. ↑ New admin Windows account It's possible that the problem is caused by a setting or broken permissions in your main Windows account, and the fastest way to test this theory is to create a new account. It must have admin rights (not a standard user account), and it must be local, as in, not connected to your Microsoft account. The account name can only contain letters from the Roman alphabet and numbers, no special characters, accents, or anything else that isn't standard. To create a new account, open Windows Settings > Accounts > Family & other users, click "Add someone else to this PC" (under Other users, not Your family), click "I don't have this person's sign-in information," then "Add a user without a Microsoft account." Choose the username and password, answer some security questions, and you'll see the new account. Click it and select "Change account type" to make it an Administrator account if it's not already. It should say "Administrator - Local account" when you're done: Click ctrl-alt-delete, select Switch user, and sign into the new account. Then open the EA App (and Steam or the Epic launcher if applicable) and try to launch Sims 4. You shouldn't need to reinstall anything. Your saves and other user data won't be available, but that's fine for the purpose of this test. If Sims 4 works in the new account, it means the problem is contained to your old account. You can simply continue playing in the new account if you want. For any saves or other user data you'd like to transfer to the new account, sign into the old account again and copy the relevant files to C:\Users\Public. This folder is accessible from all user accounts; you can grab the files from there once you're in the new account. If you'd like help fixing your old account, please see below. ↑ If nothing else in this guide helps or applies to you, OR if Sims 4 only works the new admin Windows account but you'd like to play in your old account, try the other steps listed in this thread, which is for a distinct but sometimes related issue: [CURRENT ISSUE] Sims 4 Unable to Start, Already Running | EA Forums - 11818313 If those don't help either, please reply to this thread. Let me know whether the new Windows account worked. If it did not, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons. ↑
Moving Game and Mods to a New Drive
Hi! I'm having a lot of trouble with my TS4 game, I think I might've broken something... To free up space, I moved my Sims 4 game onto my D drive. I tried moving my Mods folder and saves onto the D drive as well. At first, it worked! But then I realized, when I tried to download new CC, it wouldn't load into the game even though it was in the Mods folder on the D drive. I tried moving the Mods folder back to the C drive (its original place before moving onto new D drive), then back onto the D drive and everything just went wrong. I tried a whole bunch of things, and I noticed, my saves load when the folder with JUST MY CC and MODS is on the D drive, but none of the CC or mods load onto the game. When I try to move the other folders that are in the Electronic Arts/The Sims 4 folders (cache, cachestr, saves, tray, etc.), NOTHING loads and it is just the regular TS4 game. I'm really at a lost on what to do. I've been working on this for days. If anyone can help me, I would be more than grateful and appreciatie. THANK YOU!
White screen in middle of game.
I had this issue a couple times before the update and before i started using mods, so I dont think either of those are the issue. What the issue is, is that in the middle of game play all of a sudden the whole screen will go white. I can hear my sims but can not see anything but a white screen. I have left it like that, hoping that it may correct itself, but no, and the only way to get out of it is to "alt, ctrl, delete" and force it to end it. And when I go back in, Im right back to where I started. I had just been making sure I saved it every so often, in case it does do that, but this time I didnt and I did alot of sim living and lost it all! So decided it was time to investigate the issue. Thanks in advance for any helpAll Of My Saves & CC is gone and My Game Has Reset Back To The Welcome Page!!
Hello, i would like to preface that i am very, very bad with technology so i do apologise if i come across as stupid! Another small thing is that when i first downloaded cc i organised them into different folders because a youtube video told me that it would be helpful for finding and deleting broken cc. My game was working fine a few days ago but my cc was bugging out and making one of my infants glitched to the feet of another sim. I did what i always do which is move some of my cc into a different folder to go back and forth between my game and my file explorer to find the broken cc. I moved all of the cc in my "Build Buy" folder into my documents folder to do that and it was working perfectly fine in game but when i started to go through to move and delete some of this cc my game changed to a welcome screen. Not only that, none of my cc is in my game anymore despite still being downloaded and all of my save files are gone. One weird thing is that i ended up with the sims (ea folder) in my documents and when i tried to move it all back to my build buy folder (assuming that's where if came from) but it didn't move. Is this fixable, if so how? i'm not even sure what i did. I'm in desperate need of help!The crashing has started. Please help me.
My game has started crashing randomly. I do not use any mods, but do have DLC. I have recently downloaded some of the new maker packs, so do not know if that has anything to do with it. Attached is the dxdiag. I don't know what to do next. Thank you so very much.Random Crashes while playing
Since playing Sims 4 on my gaming PC, I have experienced consistent freezing and crashing. The most recent crash caused the entire PC to reset. There doesn't seem to be a pattern to the freezing, just at some point while playing or building the game will freeze and never respond. I have attached the dxdiag doc for help.The gameplay music in CAS & BB
Hi there Sims 4 Team! I wanted to report a bug that has been going on all day today for me. I play on PC and all of my settings on my computer are correct and does not have any audio issues. But for the last 3 hours, every 5-10 minutes the audio of the entire game's audio (not just the music, but even Sims voices go mute as well. They will turn off and mute themselves along with the music and then will turn back on within 10 seconds and then it just repeats itself. I have not tried it yet in live mode to see if the issue still persists. I am going to do so in about 20 minutes and if it continues, I will come back to my post and hopefully make sure that everyone is aware of the issue in case it is happening to them as well. I also checked my settings in game and on my PC and everything is set to all of my normal settings. Thank you for all that you do!💚
[CURRENT ISSUE] Anti-Virus blocking User Folder (Screenshots/Gallery/Mods..)
There's currently an issue where some virus programs (namely AVG and AVAST) are blocking the user folder. There are several symptoms currently for this issue Taking Screenshots and Videos doesn't work as the game is unable to write them to the screenshot/recorded video folder Mods/CC and other changes in the options stay how they currently are cause the game is unable to write the changes to the file Gallery has red X showing instead of pictures. I assume that's the same problem as the game is unable to download the thumbnail pictures to the cache folder GameVersion.txt shows the wrong game version To solve this you need to add the following files as an exception to your Antivirus Program (see instructions for your particular program on how to do this). C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EADesktop.exe C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe For DX9: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_DX9_x64.exe Paths may vary depending on your installation. Both Avast/AVG have sections for Ransomware. You need to add it there. Please see instructions here: Add Exceptions to Anti Virus Programs If you are using Windows Defender, the Ransomware settings have similar effects. Details on how to solve this here: Windows 10 Defender – Controlled Folder Access If this doesn't help, try deleting your cache files: Delete Cache Files and move options.ini to the desktop. If you have further issues, please state which program your using in your post. Further suggestions https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Anti-Virus-blocking-User-Folder-Screenshots/m-p/9587339#M191200 https://answers.ea.com/t5/Technical-Issues-PC/Can-t-activate-my-mods-after-new-update/m-p/9560797#M190495
Missing Game Packs
I saw that some people were having these issues a few years ago, but the solution didn't work for me. I purchased the royalty pack back in February and didn't have time to mess with the game afterward. But when I did, months later, I discovered that the EA app, where I purchased it through, recognized it as purchased and installed; the Sims Marketplace recognizes that I own the game, but the game itself refuses to understand that I have the content. The build/buy mode literally says that I don't have the content. I've uninstalled/reinstalled just the expansion pack before doing the same to the whole game. I've repaired the game, changed where it downloads to, made sure all mods were removed, deleted the cache, gone into the game files, etc. If you can think of it, I've probably done it. No luck. But it's just this one pack. I've bought other kits through EA and the marketplace since coming back with no issue. They are all showing. But not royalty. Does anyone know what to do with this? I paid full price for this and am frustrated that I have not been able to use it.
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