Recent Discussions
[CURRENT ISSUE] Game lagging horribly after new update
The last time I played the game, 1-2 months ago, everything was running just fine. GeekCon was in town, I had a blast socializing and riding the spaceship :D I've updated the game today and everything is TERRIBLY slow. My Sim moves in a staccato/robot-like fashion, the snow flakes are not falling smoothly from the sky, etc etc... Basically, my game has suddenly become SLOW. And this is with just one Sim on the lot!!! Is this a common issue after the new update? Does anyone please know how to fix this? I have not checked the box for laptop mode under Game Settings, as I never had to! The whole point of getting this "gaming" laptop/graphics card was to run the Sims 4 smoothly. Thanks you for any help or advice! 😢 PS: NO custom content installed
Welcome Wagon crashed my game!
Thought I'd post this bug I'm having here in hopes in can be fixed along with the others. I'm having an issue where the welcome wagon is not only unskippable but it lags and completely crashes the game with or without mods fresh clean save I had this issue! This game is so unplayable right now! I hope this is fixed soon. :)
Game only shows base game even though packs are downloaded and installed
My game is saying I have no packs however they're all loaded in the ea app and steam. It's affected all my saves too. However if I open a save, all the content I have is available. The issue is only affecting new saves: if I try to create a new sim, it only shows base game content.
Ongoing Crashing Issue
Hey, So, I have been on and off trying to figure out what is causing the crash of my Sims 4 game. For some reason it has been crashing during play ever since the Back in Time update came out for the weekly event, but also since I bought the Streamer Kit. I don't know which one of these things caused it, if it is the problem; I've been seeing on here that people have been having problems ever since the event started, and unfortunately, I don't work for EA, so I don't know how to read crash reports which is really annoying. Like I just had a crash just before getting on here. I had let the game play, it was on for like maybe 5 minutes or less while I went to go and get my tea; and I came back, and it crashed already. I hadn't done a single thing. I just let the Sim that was still there play and he was just on the computer. I have been taking out and replacing mods that I normally use, and I cannot seem to find the issue. I'll attach the crash report (or try) just in case there's any employees on here that can assist me, as well as the system report that I've also read is supposedly helpful.
Expansion Packs Won't Refresh - Cant Play
I have Sims 4 and many expansion and game packs. I havent played in quite some time and use to use origin. I logged in with the same account for EA and it just shows the base game. It has all of my saved games which shows all the expansion packs it uses and tells me that it won't work correctly until I refresh them. I have tried many troubleshooting things from these threads and others with no luck. I have email confirmations of these purchases - curious how to quickly rectify this so I can play?
Game frozen before loading screen
I haven't played the sims for like 2 years, but I tried getting back on and the game completely freezes before I can even get to the main menu. It gets stuck on a blue screen and my mouse will not move. I have to manually use ctrl escape to get out and then go to my taskbar to fully exit. I have tried uninstalling sims and EA, and have done the EA app recovery and app updater. All of my mods are out of the folder, and I have moved my entire sims 4 folder out to make a clean one. It has still not worked. I am attaching my dxdiag below!Game saying I am offline when I am not
Every time I get on my game for the past three days, I cannot access other people's creations in the gallery or claim my event rewards. I have restarted my laptop, made sure my laptop is updated, restarted my router, repaired the Sims 4, and deleted and re-downloaded it onto my laptop, but the issue persists. When I click connect, it keeps me in a loop of the spinning circle trying to connect but it never does. If anyone knows what the issue is or what could be causing it I greatly appreciate it. If it helps, I have the EA app and I have tried to connect with both Mods enabled and Mods disabled with no result.Updated my mac to Sequoia OS and now I can't play :(
I play the sims 4 on my mac. Yesterday the mac was on Sonoma which is a slightly older system than Sequoia (which is the newest operating system). I updated my mac to Sequoia and now my game is not opening at all. It closes the EA app and then a few seconds later it reopens EA with no error msg or anything. I think this may be an operating system issue, but I cannot downgrade back to Sonoma .. Is there any fix to this? and yes I have restarted and shut down my computer, along with uninstalling and reinstalling the EA app. I have also tried repairing the game + packs. Nothing is working.Unable to open game beyond initial loading screen.
My sims 4 will not open beyond the initial start-up screen after one of the last updates. I've removed all mods and save files, repaired the game, reinstalled the game and the EA app, updated my drivers and tried running it as an admin but nothing has worked. I'm using a Lenovo Legion laptop and there has been no trouble before. The last time I was able to open the game, I changed the settings to allow mods and tried restarting the game. That was about a month ago and since then I haven't been able to open it. I have tried these two solutions and they didn't work either: Game won’t launch | EA Forums - 4992631 Managed to fix my problem where it crashes during launch after update | EA Forums - 4998584Game stops responding when using the gallery
Since one of the recent updates (not sure exactly which, but I was able to play without issue 2-3 weeks ago), my game freezes and stops responding when I try to use the gallery, and I have to force quit from task manager. Out of dozens of tests, it most often happens within 10 seconds of scrolling down (when searching the gallery, my favorites, or my library) but also occasionally when selecting an item to view and looking at the second or third image. I'm not super tech savvy, but I've tried every suggestion I can find suggested when googling the problem. I also find it a little odd that my computer does not freeze on the multiple pop-ups I get on launching the game (for all the packs when I freshly re-installed, the delivery content, special events, etc), but it seems to be just the gallery specifically that causes the game to stop responding. I've completely uninstalled and reinstalled the game, so I am currently testing on a fresh game folder with no mods or CC installed. I uninstalled and reinstalled my graphics drivers. I have disabled my antivirus before launching the game and run multiple full virus scans. Checked for and installed windows updates over the past week and scanned my windows drive for errors. I've tested using both Dx9 and Dx11 modes, and using fullscreen or windowed mode. I saw a suggestion in another thread to change the graphic display settings specifically for Sims 4 between either high performance or power saving, and neither option makes a difference. Does anyone have any additional suggestions? I'm super disappointed that I've spent so much money on packs and seemingly may not be able to play my game anymore. Thanks in advance for any guidance you can offer. From the reliability monitor: Description A problem caused this program to stop interacting with Windows. Faulting Application Path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe Problem signature Problem Event Name: AppHangB1 Application Name: TS4_x64.exe Application Version: 1.112.519.1020 Application Timestamp: 67903d17 Hang Signature: 135b Hang Type: 134217728 OS Version: 10.0.22631.2.0.0.768.101 Locale ID: 1033 Additional Hang Signature 1: 135bb5b8a747b0069a0bf076b930596d Additional Hang Signature 2: e6e3 Additional Hang Signature 3: e6e354b64f3d7da9d0796b69ddc5a917 Additional Hang Signature 4: 135b Additional Hang Signature 5: 135bb5b8a747b0069a0bf076b930596d Additional Hang Signature 6: e6e3 Additional Hang Signature 7: e6e354b64f3d7da9d0796b69ddc5a917 Extra information about the problem Bucket ID: afaa8cabe8fa2f8729ed0ad822c75f76 (1868161343841329014)My Game Crashes Every Few Minutes
This has been going on for a few days, maybe a week. I have uninstalled/reinstalled 3 times, removed all mods, it seems to happen regardless. I've attached my dxdiag file to see if anyone sees anything that might be causing this. I am currently playing a vanilla game, so this is not mod or cc related. I appreciate any help as I am beyond frustrated! HollyExpansion Packs not in App
I haven't played Sims 4 in a while, but the other day, I started again. I had to redownload my game and update it. However, not all of my packs re-downloaded. I got First Time Pet Stuff and Romantic Garden I think through events where they were free (I don't remember getting the Romantic Garden Stuff, though). I realize that I need Pets to play First Time Pet Stuff. That's not a priority right now. The problem is that the other packs I bought aren't showing up (Laundry Stuff, Seasons, Get to Work, Cottage Living). They aren't showing up in my purchase history, but they are in my computer files (EP01, EP05, EP11, SP06, SP12, SP13, and SP14) and in the most recently played game. What is happening? I have tried repairing the game. I have tried moving the expansion files somewhere else, repairing the game, moving the files back, and repairing it again. Nothing has worked. The only option on the EA app is to rebuy the packs, which isn't fair since my game file shows I had them previously.game crashes
Every time I try to age up the infant, it crashes with the pop up and doesn't let me use the pop up I am still having issues with my main screen keeps posting I have too many posts, but it didn't show up when it was full. It shows up daily w/o being full. I originally posting the issue of Tomarang having the corrupt box being on my screen when I go into Tomarang. 2 months ago mentioned this in gameplay questions and issues. Still not resolved. I am really tired of all the crashes..when I have bought so many expansions, kits, ect.Crashes + Won't let me delete rounded rooms
I built 4 towers using rounded rooms. They don't look good, so I went to delete the roofs and all the rooms, after I delete the roofs and a few rooms the game either crashes, won't let me delete/sell anything else like more rooms, furniture, anything, and the game won't save.Moved Game to SSD But Mods/CC Not Working
I just finished the process of moving all of my Sims 4 files to a drive. Both the User folder and the installation folder are now both on the drive. My game loads in perfectly fine, but the save file is not populating or my mods/cc. I can still see the save files and cc under the MODS folder so I know that it is there. I have tried to create a symbolic link from my C: /documents folder, but I get an error that the file already exists. Anyone experienced can help me?
