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Cannot download new DLC
I bought 3 days ago 2 kits + 1 pack as well as preordered the new pack. When I try to download the 2 kits or the pack, it loads an error saying ; "There was a problem with your download. - There was a problem with your download, please wait a few minutes and try again" I tried, uninstalling the game, tried cleaning the EA cache, tried reparing the game (though as I play through Steam, it was more checking if there was any corrupt files), nothing works...
Game closing whenever i enter build mode.
Hello, I am having a problem where I can enter the world and play in Live Mode just fine, but as soon as I enter Build Mode, the game freezes and then goes to desktop. This happens every time and usually within 10 minutes of playing the game. Platform: PC Mods: Yes, I do use Mods and CC. The Problem: - Can enter the household just fine. Freeze and crash as soon as I enter Build Mode and click on toddler and infants. The "localthumbcache.package" file is missing from my game folder. I have already tried: Repairing the game through [EA App/Steam]. Has anyone else had this exact problem with Build Mode?
It suddenly says I don't own a pack that I do
My game played just fine last night, but when I got on to play today it's now showing that I don't own the toddler stuff pack. I've had this pack since it came out and used it in a build just yesterday. I filed a report through EA, but has anybody else had this issue?
Can't open the game after MC Command Center Installation
I've tried to open it through Steam and through EA but everytime I do, it says I'm 'playing' the game but no actual pop-up for the game shows up. This only happened after I downloaded MC Command Center which I find strange as I have downloaded into before in the past and this is the first time this has happened to me. I'm not getting an error code either - I just straight up can't open the game.. I even tried to take out other mods I thought was causing the issue with no luck.. The 'use a new folder' trick doesn't seem to be working either..
I can not start my sims 4 game at all
Good Afternoon this my 3rd time written about this issue today. i have 2 case numbers and when i go to check it says i have no case. i ca not open the sims 4. an error poos up saying the requested operation requires elevation and i can not find my electronic Arts folder in documents it in the C: drive when i open it it not what I'm looking for so please help. I spent to much money to have these type of issues, and not be able to contact anyone about it.
Sims 4 Downloaded Household Not Appearing In My Library
Okay so i've posted one of these before but it's been a long time so sorry if it sounds confusing!!😓 So I had downloaded about 3 or 4 households but they did not appear in my library, I put the tray files in the tray folder (no subfolders) and the mods in the mod folder. I also had closed sims 4 before adding the household (I forgot to mention that I also pressed 'include custom content'). I had repaired my game, checked if the tray files were in the right location and checked the creators instructions for anything. Please help!!! I appreciate any help that comes my way!!!
Moving sims mods back onto C from D
I’ve had such a nightmare with trying to transfer my mods and cc over to my external hard drive. I feel like I need to start again and move my files back onto my laptop to do this and to have a through clear out of cc I don’t use or like anymore. Does anyone know how to move these files back onto your computer from the hard drive? Is it the same way as putting the files on the external hard drive? I just want to play again!
Sims fail
Is this only happening to me? since i downloaded the sims 4 in my new pc i haven't been able to play it my sims seems to be have some kind of problem because when i click new game a white screen pops up and my game doesn't load or anything i tried closing the game but it wouldn't let me close it so i restarted my pc and tried again but it was the same, so i tried uninstalling it and downloading it back from the EA app but it didn't solve the problem i also tried with uninstalling the EA app but the sims are still not working for me is only me or has it happend to someone else if so can anybody help me with it? please i really want to play the sims again.[CURRENT ISSUE] Sims 4 Unable to Start, Already Running
Overview jump to: Workarounds This is a common error that is usually caused when Sims 4 cannot access the user folder in Documents > Electronic Arts. It can also be triggered by outdated or otherwise broken mods or custom content. This guide is only for this specific error in Windows. If you're seeing the error on a Mac, please use this dedicated Mac thread. If you have a different problem, please create your own thread in the appropriate tech (PC, Mac, Console) forum, or the Gameplay or Mods & CC forum, depending on the nature of your issue. Workarounds These workarounds are listed in order from simplest to most complicated, to avoid anyone doing more work than is necessary. If you've already tried one, or it doesn't apply to you, move on to the next step. jump to: Pause Onedrive syncing jump to: Remove mods jump to: Clean user folder jump to: Reset date and time jump to: Temporarily disable antivirus jump to: New Windows account jump to: Move/restore location of Documents jump to: Reset permissions for Documents jump to: Virus scan Pause OneDrive syncing OneDrive can lock up the Sims 4 user folder, or any folder it's automatically syncing, for various reasons. The easiest way to diagnose this is to temporarily pause syncing. Right-click the cloud icon in the lower-right corner of the screen to see the option: If this helps, the underlying issue is OneDrive, and you may want or need to adjust your settings accordingly. You can choose which folders to sync, stop OneDrive from syncing your Sims 4 folder or all of Documents automatically, or get rid of OneDrive entirely. Please see this guide, specifically the "I don't want OneDrive to sync my files" and "I want to get rid of OneDrive" sections, for further help: [CURRENT ISSUE] Sims 4 saves/user content disappearing (PC) | EA Forums - 11838402 ↑ Remove mods It's as simple as that: Move the Mods folder out of Documents > Electronic Arts and onto the desktop, and delete localthumbcache.package. If this works, something in the Mods folder is the problem. Look for updates to your mods, especially after a patch; or use the 50/50 method to sort through the files in the Mods folder. https://modthesims.info/wiki.php?title=Game_Help:Finding_Problem_Custom_Content#The_50.25_Method Keep in mind you may have more than one broken mod or cc item, so be sure to test every file at least once. ↑ Clean user folder Testing with a clean user folder, otherwise known as a factory reset, means temporarily removing all user data. This ensures that nothing from your existing folder is preventing Sims 4 from loading. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. If it copies instead of moving, or you get an error when trying to move it, please see the OneDrive section above. Otherwise, when you launch the game, if it launches, a clean folder will spawn with no content. Your saves and other content will be intact in the folder you moved but temporarily not read by the game. Don't add anything to the new folder yet; just see whether you can get far enough to start a new save. If this works, you can start moving your content from the old Sims 4 folder to the new one, testing each time to make sure the game still loads. In each case, please move the files only, not the folder they're in, for example move the individual Tray files, not the entire Tray folder. Where the game has created a new file or folder, it's best to use that rather than your old copy. For further reading about the contents of the user folder and what you might want to preserve, please see this: https://sims4.crinrict.com/eng/2014/09/user-files-explained/ While moving over your data, if and when you see the "already running" error again, you'll know that one of the files you just moved is the problem, and you can split and retest that batch until you find out which one. For mods and custom content, the 50/50 method can make the process much more efficient. A single file or folder that prevents the game from launching is not recoverable; you'll need to delete it, or in the case of mods or cc, find an updated, compatible version. ↑ Reset your computer's date and time An occasional cause of this error is your computer having the wrong time and date. So try changing it to something else, then telling the system to use internet time again. ↑ Disable antivirus (TEMPORARILY) An overzealous third-party antivirus or even Windows Defender can block Sims 4's access to its user folder. To test this theory, temporarily disable any third-party antivirus, just long enough to try to open Sims 4. As long as you're not doing anything else at the same time, your computer should be safe. If this helps, set exceptions for TS4_DX9_x64.exe (if using DirectX 9) and/or TS4_x64.exe (if using DX11) as well as EADesktop.exe. You can find a more detailed guide for your specific antivirus in the online documentation provided by the publisher of the software. For Windows Defender, the only potential problem is with Controlled Folder Access. Please see this post for instructions on changing its settings or disabling the feature entirely: https://crinrict.com/blog/2019/03/windows-10-defender-controlled-folder-access.html ↑ New admin Windows account It's possible that the problem is caused by a setting or broken permissions in your main Windows account, and the fastest way to test this theory is to create a new account. It must have admin rights (not a standard user account), and it must be local, as in, not connected to your Microsoft account. To create a new account, open Windows Settings > Accounts > Family & other users, click "Add someone else to this PC" (under Other users, not Your family), click "I don't have this person's sign-in information," then "Add a user without a Microsoft account." Choose the username and password, answer some security questions, and you'll see the new account. Click it and select "Change account type" to make it an Administrator account if it's not already. It should say "Administrator - Local account" when you're done: Click ctrl-alt-delete, select Switch user, and sign into the new account. Then open the EA App (and Steam or the Epic launcher if applicable) and try to launch Sims 4. You shouldn't need to reinstall anything. Your saves and other user data won't be available, but that's fine for the purpose of this test. If Sims 4 works in the new account, it means the problem is contained to your old account. You can simply continue playing in the new account if you want. For any saves or other user data you'd like to transfer to the new account, sign into the old account again and copy the relevant files to C:\Users\Public. This folder is accessible from all user accounts; you can grab the files from there once you're in the new account. If you'd like to try to fix your old account, please see the next two sections. ↑ Move or restore location of Documents If Windows has placed the location of Documents somewhere Sims 4 can't access properly, you may need to move the folder. To find the current location, search in Windows for Command Prompt, open it, and enter this command: reg query "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders" /v "Personal" This will return the full file path to Documents. Unless you've chosen a custom location, it should be one of these, depending on whether OneDrive is involved: C:\Users\[username]\Documents C:\Users\[username]\OneDrive\Documents If you see a different location, one you didn't intend to use, changing it may help. If Documents is in OneDrive and you don't want it there, the best course of action is to tell OneDrive to stop syncing your files, as described here: [CURRENT ISSUE] Sims 4 saves/user content disappearing (PC) | EA Forums - 11838402 If this doesn't successfully change the location, or your Documents directory is in a different unintended location, you can change it by editing your computer's registry. Be very careful when editing the registry—an error can cause problems up to and including preventing your computer from working at all. So please follow these instructions exactly, and don't touch anything other than the Personal value: https://support.microsoft.com/en-us/topic/operation-to-change-a-personal-folder-location-fails-in-windows-ffb95139-6dbb-821d-27ec-62c9aaccd720 Important: This process is only for moving Documents to another location on an internal drive. DO NOT move Documents to an external drive. If you would like to store your Sims 4 user folder externally, please use this guide instead. Important: Please also keep in mind that when you change the location of Documents, you also change the location where Sims 4 looks for its user folder. You will therefore need to move your saves and other user files to the new location. ↑ Reset permissions on Documents folder When Sims 4 works in a new Windows account but not your existing one, the problem may be broken permissions in the old account. You can use the takeown command to reset the permissions on the Documents folder if necessary. First, move the Electronic Arts folder out of Documents, or delete it if it's empty. Search in Windows for "Command Prompt," open it, and enter this command: reg query "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders" /v "Personal" The location you see is what you'll use for the command. The command itself is this: takeown /F "[file path to Documents folder]" So it will probably be one of these, but double-check anyway: takeown /F "C:\Users\username\Documents" or takeown /F "C:\Users\username\OneDrive\Documents" Write your actual username for this Windows account (your main one) instead of username. Since the syntax needs to be exactly right, please copy this command to a Notepad file, substitute in your username, and then copy that string when you're ready to use it. Hit Windows key-X and choose either "PowerShell (Administrator)" or "Windows Terminal (Administrator)," whichever option is offered, paste the command into the window, and enter. Then restart your computer and try again to play. If that doesn't help, please see the accepted solution of this thread for further troubleshooting: "A problem occured while saving the game. No game session data was preserved." | EA Forums - 9150501 You'll of course apply these steps to the Documents folder your account is using, wherever Command Prompt told you that was. ↑ Virus scan If none of the other troubleshooting steps help, or one of them helps temporarily but Sims 4 stops working again, before you've added back any content or made any other changes that would account for this, your computer may have a virus or other malware. So it's worth running a virus scan. Download Malwarebytes (the free trial is fine) from here: https://www.malwarebytes.com/mwb-download Open it, click Scan > Custom Scan > Configure Scan, check all the boxes both for all scan types and for all your drives, and let it do its job. This could take anywhere from a few minutes to several hours, depending on the amount of data and whether the scan finds anything, so you may want to set it to run while you're doing something else. The Malwarebytes report is simple to understand if it doesn't find anything, but if you'd like me to take a look, feel free to reply to this post and attach the report. ↑ If none of this makes a difference, please post in this thread asking for further help. Let me know whether you can play in the new admin Windows account or not: this is important diagnostic information.I can’t get my DLC content loaded into steam.
All of my owned expansion packs were bought through EA. Now when I try to run the game none of them show up. Doing some research I tried to move everything over to steam. Never found a way to transfer DLC packs. Sims shows I still own all of my packs but no place to download them?Hotkeys won't work
(1-29-2026) Hi, my hotkeys in the sims 4 don't seem to work at all. The hotkeys that aren't working are the (WASD), the (<,>) and the arrow keys, and they aren't working in build mode. All my other hotkeys (ERTYUGBKLK) are working though. I've restarted my laptop (PC, Windows 11) already many times. Uninstalled the keyboard, verified the steam files (I use steam not the ea app) and I've uninstalled and reinstalled the ea app. I have also changed the window sizing. I searched through the game settings many times. Nothing has worked at all. This is the first time this glitch has done this. I don't want to uninstall my games and packs and then reinstall them, but if I have to I will, but if anyone has any other ideas, I would like to try that first. Thanks
Can't click on Sims inventory or other interface
I played this same save file yesterday with no problems. Today, I loaded a save file and found that I could not click on my Sim's inventory or switch to another household member. In the Manage Worlds page, I can not click to build on a lot or the 'more' option, for example. I have repaired the game, uninstalled and reinstalled it, tried with a different save file, all with no success. I also do not have any mods whatsoever downloaded now or previously with this save file, so the problem can't be that a mod is out of date. I'm not sure what else to do to fix the game and I'd appreciate any help. Edit: I figured out that it works normally on a second connected monitor but not correctly on my laptop?? The expansion packs I have downloaded include: For Rent Werewolves Tiny Living Seasons Parenthood Nifty Knitting Stuff My First Pet Stuff Laundry Day Stuff Holiday Celebration Pack High School Years Growing Together Get to Work Discover University Cottage Living City Living Cats & Dogs
Sims 4 will not launch
I tried to launch the Sims 4 today via the EA app. Whenever, I hit play, the game never comes up. I deleted the mods I downloaded today and yesterday and it still will not load. I restarted the app, cleared the cache, and repaired Sims 4. I am not sure if the EA app is down or if it's because of the snow storm where I live. However, I was able to get on the game last night but today I cannot. Edit: when it won't open, it doesn't tell me what is wrong with it.
Multiple Issues
Haven't played in years because my hard drive was outdated. Finally updated from a hard drive to an SSD, added more RAM, updated to Windows 11, etc. Everything on my computer is running fine. Sims, on the other hand, is the only thing that is not. My game loads fine, lets me use CAS fine, moving between worlds is no issue. I do not have any mods installed. I do not have any CC as well. I have a myriad of expansion packs installed. I haven't been able to play long enough to determine if there is any other issues but I am almost confident there will be. Then I alternate between the game freezing/screen turning blue or white when trying to load lots and not being able to click anything besides choosing to exit the game/forcing myself out of the game or gives me issues when in Build Mode. I have no double head arrow for foundations or roofs and cannot change their height, icons for showing what I'm doing (i.e Build room icon) pop up in multiples as move my cursor over the lot. Nothing changes or appears until I select a different building option, tool the cursor, etc, something different from what I currently have selected. Sometimes stuff does not appear until I move the camera to a different angle. I am not sure if this is lag, or a bug. I have uninstalled, reinstalled, repaired it from inside EA app. I moved the Sims 4 folder out of the EA Folder in my Documents folder where the game loads and restarted the game. I've removed the mods folder out, deleted the localcache file. Trying the window full screen option has helped a bit but after a couple of tries to fix the other issues seems to have resolved this, but I have the issues mentioned above in either modes now. My biggest issue is lacking features used for building, because this is a big focus for me on gameplay. I am not savvy enough on the software side of things to check anything on my own without guidance and all the recommended options aren't working or are outdated forums (5-6 years ago.) The game ran with 0 of these issues on my outdated hard drive, just slower. Any recommendations or anyone else run into this issue?
How well does this laptop run The Sims 4?
I'm upgrading from my old laptop (HP laptop with i3-N305 and 8GB RAM) to a Dell Inspiron 15 3530 with an i5-1335U, 16GB RAM, a 512GB SSD, and a 120Hz screen since my current one can barely fit the game on its 256GB SSD with all packs and even with few packs it's still tight, and the UHD Graphics can only run the game at 60fps if it's on low settings, how well does the laptop I'm upgrading to run the game?
The game wont launch on Steam Deck
I tried to play the game on my Steam Deck yesterday but it refused to launch. Not even the EA App seemed to load like it usually does. I changed nothing on my part - no custom proton settings or anything I left it just like Steam OS installed it. The game worked absolutely fine a few days/roughly a week ago. This issue seems to affect multiple users: https://steamcommunity.com/app/1222670/discussions/0/739286466076719958/ https://steamcommunity.com/app/1222670/discussions/0/739286466076688642/ https://steamcommunity.com/app/1222670/discussions/0/739286466076623446/Game Will Not Launch
I downloaded Sims 4 yesterday via Steam and it won't load, no matter what I try to do. I have other games with Steam that all open fine but this is the only one that won't load. I click Play, it looks like it's launching and then ... nothing. It flashes up on my taskbar as if opening then disappears and the button on Steam goes back to Play. Any suggestions, please? My laptop specs are below for ease of reference:
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