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CC and Mods Disappeard
Before I updated my game i created a copy of my sims 4 folder to my desktop as a back up and moved my tray, saves and mods folders from the main electronic arts/sims 4 location to my desktop. This is the location I was working from: C:\Users\corwi\OneDrive\Documents\Electronic Arts\The Sims 4. I noticed I've been working from this location for a while now unknowingly. I updated the game and when I went to put all 3 folders back in the main sims 4 folder but before I did, I checked my mods folder and noticed a good amount of cc and some mods were missing. Not sure where they all went. I then went to game options and checked the sims 4 folder location and it is the same as above. I checked this pathway: C:\Users\corwi\Documents\Electronic Arts\The Sims 4 and its basically empty. I also logged in to my one drive and checked my sims 4 folder there- the cc/mods/logs say they were last modified 4/18/26 or older. I also checked my recycling bin and nothing. Where can I find these files, are they able to be recovered somehow? Please let me know if you need any more information or screenshotsWhite screen in middle of game.
I had this issue a couple times before the update and before i started using mods, so I dont think either of those are the issue. What the issue is, is that in the middle of game play all of a sudden the whole screen will go white. I can hear my sims but can not see anything but a white screen. I have left it like that, hoping that it may correct itself, but no, and the only way to get out of it is to "alt, ctrl, delete" and force it to end it. And when I go back in, Im right back to where I started. I had just been making sure I saved it every so often, in case it does do that, but this time I didnt and I did alot of sim living and lost it all! So decided it was time to investigate the issue. Thanks in advance for any help
Black screen in CAS
Exactly as the title says, ever since I updated my game (I've been playing offline since last Dec), my game has been showing me a black screen, with the background and sim only showing when I want to exit CAS I've tried doing the 50/50 method, completely removing cc/mods, repairing the game, and deleting the localthumbcache
Memory Boost Technical Issues and Feedback Thread
Sul Sul Simmers! With today's base game update, we've announced a new feature called Memory Boost on an opt-in basis for PC/Windows players that will be available starting September 23rd. If you're interested in enabling this feature, please see the patch notes here for instructions. If you're reporting a bug or technical issue you believe is related to Memory Boost, please use the following template: Platform: Which language are you playing the game in? How often does the bug occur? What is your current game version number? What expansions, game packs, and stuff packs do you have installed? Steps: How can we find the bug ourselves? What happens when the bug occurs? What do you expect to see? Have you installed any customization with the game, e.g. Custom Content or Mods? To help us better understand the technical aspects of the issues, we would also appreciate if you could provide additional information to us as well: Press the Windows key and type "Dxdiag" into the search bar. Click on "Dxdiag.exe" or press enter. When the DirectX Diagnostic Tool opens, click on "Save All Information". Save the .txt file to your desktop for easy access. Attach to your post here. And finally, any screenshots, video footage, or save files (please send the link to TheSimsDirect, additional instructions here: [INFORMATION] How to Send User Files to The Sims 4 Team) you can share of issues occurring are of great value to us as well. We look forward to your feedback and working together to enhance your Simming experience!Sims 4 crashed and now won't launch
I have the same issue. Today I tried for the first time to play Sims 4, I played for a bit (just creating the sim) and the game crashed. Haven't been able to play since. I already uninstalled and installed back the game, restarted my computer, open it as an admin, repaired via EA App, moved the Sims 4 folder out and tried to run the app. Nothing worked, here is the DxDiag. Please let me know what can I do.
Free Move Jitter problem
Ive been having this issue in build mode for almost a year, when i try to freely move my objects in sims (ctrl, shift, c) it jitters and i can never place my objects correctly because it jitters/ glitches so much. I can’t include a video in the thread but its really frustrating. Ive tried almost everything to fix it for ex; resetting my game, taking my mods out (still happened with them allll out), verified my game’s authenticity, uninstalling and reinstalling my game, re doing my mods folder etc etc. nothing has worked for me. I was wondering if i could get help.Save File written over completely with a totally different Save File
I have multiple saved files and the one time I used the auto save feature it has resulted in a completely different save file somehow overwriting that save file. Saved game 16 is supposed to be a completely different family but for some reason after using auto save and then playing the old save file (Living Life), that family has now overwritten the saved game 16 file. Now I have 3 instances of 1 family and a whole other family missing. And I have turned autosave off immediately after turning it on and have used it only once. I have also checked both and the other household's name does show up back for it to be restored, in either of the files.EA DLC Fails to Install
I haven't played Sims 4 for a few months. I updated everything through Steam as usual after the most recent update. I got a message when I loaded my save that 18 items had been removed b/c the logged in account doesn't own an expansion pack. I had never gotten that before. I looked through the install logs for each DLC. All of the install logs for Steam purchased packs are fine. However, the one pack I got through the EA store, Get Together fails to install. Steps I have taken: Verified Steam and EA accounts are linked. Manually killed all EA and Steam processes via Task Manager. Manually deleted all EP02 directories. Launch EA App Recovery as admin and cleared cache. Deleted all cache files from the Sims 4 directory. Re-installed Get Together via EA app and verified install directory is correct. Ran the touchup.exe app in the EP02 install directory as administrator. Ran file integrity check from Steam. The DLC downloads fine. However, the installer tries to install it in Windows 8 compatibility mode despite compatibility mode NOT being enabled. For some reason the installer detects the OS as Windows 8. I have Windows 11 installed and I have never had Windows 8 installed on this PC. I have attached the installer log and the version.ini file. I don't understand why the version.ini file shows a beta version, either.
Forever Loading Screen
I downloaded the sims on my brand new pc and downloaded some mods, I eventually came to see that whenever I used CAS, it would not stop loading no matter what save I used. I deleted all my mods off of my pc and I still had issues, ive installed and reinstalled twice, still with no mods and my sims after cas will never load. I have no idea how to fix this.
Game crashing during opening load scren
So I haven't played in a few days, thought I'd hop in and play. Oh look, a new update! Yay! Updated the game and thought happy times coming. I was wrong. So it launches the game and starts that really long opening launch stuff, no worries, then crash!!! Wait, what? Try again, same result. Repaired game, same result. Tried removing mods, same result. There is NO error code, no warnings just crashes. So then I thought my graphics card could be out of date, it was, updated that, and wouldn't you know it? It still crashes the exact same spot. I cleared cache, no help. I'm not reinstalling because I know from experience that doesn't help. What's going on EA?HELP = sims error code 110:317d7c9e:8165fba1
Device : PC I start to update sims for newest patch and error code sims error 110 317d7c9e 8165fba1 kept showing on my game, tried to remove all mods, repair multiple times and restart my PC but it seems none is working, anyone had same experience as mine? any help is appreciated, thanksButtons frozen out of CAS
So I made a sim in CAS and when I finished them and clicked "Save and Play", the checkmark button then grayed out and the gallery thumbnail for the household is frozen forever while the sim still idly moves behind it. I've attached an image to try and better display what I mean. I've tested this multiple times and it happens every single time. I always have to end up closing the game with task manager. I have ZERO MODS OR CC. I even disabled mods/cc and tested again and it still happened. This only seems to occur when creating a new household. I'm still able to launch saves and play pre-mades and previous households i've made. This also occurs when importing sims from the gallery or when trying to leave CAS in the saves I have already. See attachments for screenshots:CREATED SIM WON'T PLAY
So basically, I took hours creating this new sim and when i went to the next step which is basically finding where she's going to live.... the game tells me i need to restart the game it crashed. great my sim already was created but i saved just in case. anyways i rebooted the game the character/sim is there but i cant even play with her ? Fix please i really took time on my off day lol she's perferecttXbox Cloud Gaming freezes after Sims 4 profile selection
Since July 29, The Sims 4 has consistently frozen immediately after I select my Xbox profile in Xbox Cloud Gaming. I’ve tested multiple browsers, Incognito mode, the Xbox app, multiple devices and internet connections, cleared caches, reinstalled EA/Gaming Services, reset XBL authentication data with Microsoft Support, verified my EA/Xbox account link, and confirmed other cloud games work normally. Microsoft remotely troubleshot and escalated the issue, and EA has now opened an investigation, but the problem remains unresolved.
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