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Fairies won't show up
I bought the Enchanted by Nature pack. For some reason, the fairies aren't even working, even when I made one of my Sims become a fairy with wings and all that good stuff. When they transform into their fairy form, they are still wearing their regular human clothes. This honestly sucks, and I was so excited to play with fairies.
Game keeps crashing
So since the new Enchanted by nature pack came out I have been having problems with it constantly crashing while I’m gaming and after I done with CAS. I have no mods at all and my sims keep getting ailment even when they are balanced. I wanna play my game it’s just hard to do that when it crashes so badly. Please fix what ever bugs are happening. I like enjoy my game without problems. Thank you I would like to know if I’m the only one or not.
Sims 4 Not Opening through EA App
I am trying to open Sims 4 through EA and everytime I click play, it says it's launching like normal then it stops and nothing happens. Which is also usually normal, but I was able to sit around for THIRTY MINUTES and nothing has happened. The only "mods" I have are cc clothes and a few build items. I even tried opening the game through Steam but ran into the same issue the game won't load no matter what I do.Sims lagging? A bug? Or is it me? 😅
Since purchasing and playing the Enchanted by Nature pack, I’ve noticed my game lagging. (i.e., lagging when attempting to pause, change sims, etc.). I have just updated the game to install the latest patch. This seems to have fixed some issues, but I’m still having trouble with lagging since purchasing this pack. I love this pack and am so desperate to get to gameplay, but continue to run into trouble when trying. 😂😅 I also am unable to complete certain functions with infants such as Tummy Time because the game thinks my Sim is in water when they are not (super random!) Nannies on the lot will not take care of the infants, or it takes them ages to (what the heck am I paying those nannies for?! 😂) I do play with mods, but have the same experience when uninstalling my mods. Anyone else having this experience? From what I can tell, my issue is mainly with directing my sims to complete tasks, lagging, and things seemingly related to infants specifically. I should add that I have not added any new mods, and my game was running fine prior to the pack release & most recent base game update. I’ve verified my game files through Steam as well. Thanks!
sims initialization error at startup since july 2025
i've been having this issue ever since there has been a new Sims update, however in the past my game would automatically fix itself once I installed a Windows update (I am on windows 10). I have already tried reinstalling and uninstalling the game, I have also repaired the game multiple times, I also disabled my windows firewall and still get the same error. My Mods folder has been taken out during all of these trials. I have also tried getting the game to create a new The Sims 4 folder. I would drag The Sims 4 folder onto my desktop, repair the game, and a new folder would not be created. And when i try to launch the game without the folder in documents, i would get the "sims is already running" error instead. I have also made a different windows account and i would also get the "sims is already running" error on that new windows account. I feel like i have tried almost all solutions without completely resetting my entire PC, which I would not like to do since I would have to manually uninstall and reinstall all of my Sims 3 CDs (I have the entire collection), and purchase a huge external hard drive to keep all of my personal files. this is very upsetting when i would like to participate in the nature's calling event before it ends.
[EBN] Game Crashes when exiting CAS when infants in household.
Game instantly crashes exiting CAS when infants in household. Once the save crashes, if you restart the game even after clearing all the caches you can't change households or enter build mode because the game will crash to desktop every time. If seems everything triggers the game to crash. The save becomes unplayable. This is my third save and I'm tired of this. What I've tested: No CC or Mods installed. All caches cleared. clean save How to reproduce it: play a household in Innisgreen have a baby once it's an infant, enter CAS to plan outfits exit - crash clear caches re-enter game try to change households - crash unplayable fairies can't have glowing tattoos- exist CAS- crash. This is my third time through. Have no clue what caused the other crashes. Just fix it, already.
Crashing/Blue Screen Error
I’ve spent 2 days scrolling through the forum, trying to see if there’s something wrong inside my pc, redownloading, repairing and nothing has helped the crashing. I’ve never had this issue running any game but after downloaded Enchanted by Nature sims in unplayable. I have no mods and put my settings lower to help. Are they planning on fixing this?Refund Request
Hello, I'm kindly following up regarding my refund request for a Sims 4 pack purchased through the EA App. I submitted the request within the refund window and have been regularly checking both the EA Help page and my email for updates. So far, I haven’t received a response, and since I’m unable to submit a new request due to my existing open case, I’ll continue to wait for support to review and respond. I genuinely hope the process moves forward soon. Thank you for your time and assistance.
Help! sims just stays on a blue screen after opening.
This issue first arised when my Fortnite was taking over my computer and I had to reset my entire computer. then i accidentally downloaded sims on steam instead of ea. and now its exactly the same no matter what i do. i tried deleting everything besides resetting my pc bc i just did that.[CURRENT ISSUE] Sims 4 Unable to Start, Game Data Missing or Damaged
Overview jump to: Workarounds Unable to start: Cannot start because game data is missing or damaged. If you have Mods installed please remove them and try again. If not, please repair or reinstall the game via Origin. [de4ee14f:29f00e76:00000000:4b0d852b] [Ignore the mention of Origin; this error message has not been updated.] This error can be caused by outdated or incompatible mods or custom content, as indicated in the text. So the first and simplest step is to remove your Mods folder and try again. If this works, great, you can now sort through your mods and cc to find the source of the error. You may want to use the 50/50 method if you have a lot of content to test. You can also check out @luthienrising's current "Broken/Obsolete and Updated Sims 4 Mods" thread, pinned to the top of the Game and Mod/CC Issues forum. This error can also be caused by a corrupt install of Sims 4, or the game being blocked from accessing the user folder. If the problem is not mods or cc, some testing may be required to identify the cause. Workarounds The idea here is to first narrow down the source of the problem, then identify and fix it. Please try these workarounds in order—they're listed from least to most time-consuming. jump to: Repair the game jump to: Pause OneDrive syncing jump to: Clean user folder jump to: New admin Windows account jump to: Reinstalling the game Some of these may be not be a convenient fix given your current setup. Where applicable, these sections also list alternate approaches, for example how to try to resolve a problem in your current Windows account when Sims 4 will only work in the new account. However, it's important to test each workaround as written in order to confirm or eliminate each potential source of error. Repair the game If the game's program files become corrupted, a repair may fix the problem. First, clear the EA App's cache: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/ If you've installed through the EA App, open its game library, click Sims 4, and select Manage > Repair. For a Steam install, open your Steam library, right-click the Sims 4 tile, and select Properties > Local files > Verify the integrity of the game files. ↑ Pause OneDrive syncing OneDrive can lock up the Sims 4 user folder, or any folder it's automatically syncing, for various reasons. The easiest way to diagnose this is to temporarily pause syncing. Right-click the cloud icon in the lower-right corner of the screen to see the option: If this helps, the underlying issue is OneDrive, and you may want or need to adjust your settings accordingly. You can choose which folders to sync, stop OneDrive from syncing your Sims 4 folder or all of Documents automatically, or get rid of OneDrive entirely. Please see this guide, specifically the "I don't want OneDrive to sync my files" and "I want to get rid of OneDrive" sections, for further help: https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Sims-4-saves-user-content-disappearing-PC/m-p/12475370 ↑ Clean user folder Testing with a clean user folder, otherwise known as a factory reset, means temporarily removing all user data. This ensures that nothing from your existing folder is preventing Sims 4 from loading. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. If it copies instead of moving, or you get an error when trying to move it, please see the OneDrive section above. Otherwise, when you launch the game, if it launches, a clean folder will spawn with no content. Your saves and other content will be intact in the folder you moved but temporarily not read by the game. Don't add anything to the new folder yet; just see whether you can get far enough to start a new save. If this works, you can start moving your content from the old Sims 4 folder to the new one, testing each time to make sure the game still loads. In each case, please move the files only, not the folder they're in, for example move the individual Tray files, not the entire Tray folder. Where the game has created a new file or folder, it's best to use that rather than your old copy. For further reading about the contents of the user folder and what you might want to preserve, please see this: https://sims4.crinrict.com/eng/2014/09/user-files-explained/ While moving over your data, if and when you see the "already running" error again, you'll know that one of the files you just moved is the problem, and you can split and retest that batch until you find out which one. For mods and custom content, the 50/50 method can make the process much more efficient. A single file or folder that prevents the game from launching is not recoverable; you'll need to delete it, or in the case of mods or cc, find an updated, compatible version. ↑ New admin Windows account It's possible that the problem is caused by a setting or broken permissions in your main Windows account, and the fastest way to test this theory is to create a new account. It must have admin rights (not a standard user account), and it must be local, as in, not connected to your Microsoft account. To create a new account, open Windows Settings > Accounts > Family & other users, click "Add someone else to this PC" (under Other users, not Your family), click "I don't have this person's sign-in information," then "Add a user without a Microsoft account." Choose the username and password, answer some security questions, and you'll see the new account. Click it and select "Change account type" to make it an Administrator account if it's not already. It should say "Administrator - Local account" when you're done: Click ctrl-alt-delete, select Switch user, and sign into the new account. Then open the EA App (and Steam or the Epic launcher if applicable) and try to launch Sims 4. You shouldn't need to reinstall anything. Your saves and other user data won't be available, but that's fine for the purpose of this test. If Sims 4 works in the new account, it means the problem is contained to your old account. You can simply continue playing in the new account if you want. For any saves or other user data you'd like to transfer to the new account, sign into the old account again and copy the relevant files to C:\Users\Public. This folder is accessible from all user accounts; you can grab the files from there once you're in the new account. If you would like to continue playing in the old account, here are additional steps you can take: Confirm that the Documents directory is in the correct location Reset permissons on Documents Run a malware scan ↑ Reinstalling the game If the above workarounds don't help, a simple uninstall/reinstall may not fix the problem either. Instead, please clean-uninstall Sims 4 and the EA App. (It should not be necessary to uninstall Steam or the Epic launcher if you happen to use either one, but the EA App should be removed in any case.) You will not lose access to any DLC you own. For Sims 4: Put aside your Sims 4 folder in Documents\Electronic Arts and rename it to something that doesn't include the words "Sims 4." Download Revo Uninstaller (the free version is fine) from here. Launch Revo, select Sims 4 from the list, and click Uninstall. Cancel the system restore point; you don't need it and it occupies extra space. Once the game is uninstalled, select "Moderate" under "scanning modes," and click Scan. Review the list, in case there's something you want to save; otherwise, click Select All, and then Delete. Close Revo, and restart your computer. For the EA App: Launch Revo, select the App, and click Uninstall. Cancel the system restore point. The EA App may open a window. Click Uninstall, then in the Revo window, click Moderate under Scanning modes, and click Scan. Revo will present a list of registry entries. Click Select All, then Delete: you don't need or want to preserve these entries. For the leftover files and folders, click Select All, review the list and deselect anything you'd like to keep (this is unlikely, but it's worth checking), click Delete, and you're done. Close Revo, and restart your computer. Install the EA App, then create a new folder into which you'll install Sims 4. The folder should be on the root level of the drive of your choice, for example C:\Games is fine, but not C:\Program Files\Games. If you use a third-party antivirus, disable it before reinstalling the EA App, and don't reenable it until you've tried to launch Sims 4 at least once. As long as you don't do anything else while reinstalling, your computer should be safe. If the game works, set exceptions for TS4_DX9_x64.exe (if you've set Sims 4 to use DirectX 9) and/or TS4_x64.exe (for DX11) as well as EADesktop.exe. Test the game once before restoring any user data as well. If it works, you can slowly add back your saves and other data from the old Sims 4 folder, the one you renamed prior to uninstalling the game. If and when Sims 4 stops loading again, remove the last group of files you added, and split and test progressively smaller batches until you find the culprit. Where the game has created a new file or folder, it's best to use that rather than your old copy. For further reading about the content of the user folder and what you might want to preserve, please see this: https://sims4.crinrict.com/eng/2014/09/user-files-explained/ ↑ If none of these workarounds fixes the problem, try the suggestions in this thread for a distinct but related error: [CURRENT ISSUE] Sims 4 already running | EA Forums - 11818313 If nothing there helps either, please post in this thread asking for further help. Let me know whether Sims 4 ever ran in the new Windows account, even temporarily. Please also run a dxdiag and attach it to your post. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it using the paper clip (Attachment) icon included with the other formatting buttons.My build ui is gone and I freeze on the loading screen.
So every time i would try to play the game i would get stuck on the loading screen with the green plumbob spinning and it wouldnt ever load, then once i finally got in, I tried to go into build mode just for my build ui to be gone (see attachment). I still havent got it back. Every time i hit the play button instead of the build button, it puts me back into the never ending loading screen. Please help.
Launching Issue
So, the new DLC downloads/installs just fine with the fix, but now the entire game refuses to launch. It just sits in the background processes and I've tried running as administrator, but it makes zero difference. I've tried every solution I could find and I don't know what else to do. All I want to do is play my game. 😭
Game keeps crashing
Hey so my game has been crashing all day and i have followed multiple troubleshooting guides; updating my graphics driver, clearing the cache file and so on. I also have removed my cc and checked for updates in mods. (the only ones ive kept is MCC 4.0 and UI cheats 1.49). the game only runs for a day or two without real difficulty, but then out of nowhere it just crashes. No loading screens or freezing. Just plain crashes. Ive attatched the last crash file which i think suggest that this is a graphic driver issue, but ive just updated it and basically every other driver. Im at a loss over what to do, so pls help me. Thanks!
Cant update normally
ive logged on to EA to play the sims 4 and ive came across it needed a update (havent played in 2 months) so i thought it was normal and pressed update it took about 30 seconds which was quick but then it procced to tell me that it needs to be updated again i was like oh ok and updated it again at it keeps on telling me i need to update it again after it just got updated ive tried atleast 9 times now please help!!!
I cannot have The Sims 4 downloaded on 2 users at once.
I downloaded sims 4 on 2 pc users with 2 separate EA accounts. Account 1 was downloaded without steam. Account 2 was downloaded with steam. The play button on Account 1 did not show while both users had the sims 4 downloaded at the same time. After deleting the sims 4 from User 2, it started working on User 1. After a year or so, I decided to try again to see if it would work. I downloaded sims 4 on User 2 using steam again. While the download was in progress, I opened the sims 4 on user one just to make sure I still had access to the game in case anything didn't work. I opened it in offline mode (unintentionally. I just didn't try to go online). After the download completed, I tried opening both EA and The Sims 4 in User 2 (both in and out of steam). In all instances, EA opened on the taskbar and closed again within seconds. I tried opening EA in user 1. (Had to close the game in the end to be able to go online.) I checked The Sims 4 and the play button wasn't there again. I checked the properties and saw that the app was reading the file from a steam folder instead of its original location (which I am unaware of. Prolly should have checked that before trying this thing again). Since my brother is the owner of User 2 and all the steam stuff, (I don't have steam or a steam account) I switched the EA account (Still on User 1, my user.) to his account. The play button appeared (but it asked to log in to a steam account since it's playing from steam. I didn't log into my brother's account because I then understood why everything wasn't working and I also didn't want to be unable to play The Sims without steam installed, something my brother experienced some time ago). I'm now guessing that EA is trying to open the game from the wrong location on my user and maybe there's more to it but I would like to know how to get EA to open The Sims 4 from a different location and see if that would work. Any other suggestions are welcome! (Please don't ask me to uninstall it again because that thing uses so much data if I uninstall it my brother is never going to install it again with the amount of data which would have been wasted. Please and thank you. Thank you very much :). ) Edit: I also want to mention that The Sims 4 was working perfectly from the time when it was downloading in the other user to the time I had to close it in my user to restart EA so it could be online.
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