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Game keeps Crashing...
Can someone please help..😭 The issue has been going on for sometime now, it randomly crashes in build mode/CAS, when I try to place a lot from the library, or it just freezes in gameplay and crashes afterwards.. The game is updated to the latest patch, I do use CC but have been keeping track of them and making sure they are up to date. I tried taking the mods folder out, restart a new save and even reinstalling the game. Sometimes it works for the first couple hours and then randomly starts crashing again. Would appreciate it if someone would be able to read the last crash file and tell what's causing the issue. Edit By Crinrict: Added spoiler tags --------------------------------------------------------------------------------------------------
Didn't Receive Adventure Awaits Bonus (Pre-Order) Content
I purchased a physical copy of the Adventure Awaits pack from Argos yesterday, and redeemed it to my account today. The website description states: Pair big adventures with big relaxation! Stay cosy outside with the Toasty Tower Lamp, enjoy a comforting beverage from the Toast-Tea Kettle, and keep your feet nice and snuggly with the Toasty Tootsies Socks available when you order through November 13th, 2025. I have been in game today and I cannot see this extra content. I have checked the "Store" page in game where it shows my packs, and it doesn't have that little orange shopping bag symbol next to Adventure Awaits. I only had 1 code to redeem in my box that I paid for. There wasn't an extra code for extra content, so I expected it would just add it to my account as I redeemed it onto my account before 13th November. Any ideas??10 minute loading screen
For the past week or so, my game has taken 10+ minutes to load, from opening it up in EA to loading into a household. It used to take only 2 minutes. I’ve tried the 50/50 method to rule out any mods, and nothing. It was still slow without any mods or cc. I’ve repaired the game many times as well and nothing. And when it does finally load into the game, it’s extremely laggy. should I try to fix this now? Or should I wait for the November 4th update to see if it helped?
Game is Crashing in Build Mode
Overall my game has been crashing since I got Enchanted by Nature. Sometimes it also just randomly causes my computer to restart. When this first started, I was playing with mods disabled in a save file I had never used them in but the crashing still happened if I moved my mods folder out completely and started a new save. I have updated my drivers, allowed the app permissions in my antivirus, repaired my game, switched back to Directx9, then back to Directx11 (I have not tried memory boost) when that didn't help and generated a clean user folder. I still experience these issues, mainly the crashing while in build mode. It can be triggered by trying to load into build mode, changing categories in build mode, scrolling through items in build mode, essentially doing anything in build mode. Sometimes the crash happens after seconds, sometimes it takes over an hour. Can anyone identify something in my last dxdiag that could point to the issue?
Bug Tahoe 26.0.1
Hello! I'm trying to find a solution to my problem. Ever since updating my macbook to Tahoe 26.0.1, i've encountered some problems in build mode and live mode (like my cursor moving by itself, when i click on the upper back it doesn't click where i want it...). Also: I don't have any mods/cc and i play on EA App I saw people saying that it's unrelated to tahoe but my game was working just fine before. Anyone encountered the same problem and found a solution? I'm tempted to downgrade macos tahoe to older macos.... thank you in advance !
Laptop for sims 4
Hey everyone! I’m looking for advice on which laptop to pick. I’ll mostly use it for everyday stuff — Microsoft Word, PowerPoint, Zoom, web browsing, watching movies/TV shows — and occasionally for The Sims 4 (maybe Sims 2 or 3) with a bunch of expansions, mods, and custom content (around 15 GB total, with about 80% being CC). I don’t really play other PC games — I have a PS5 for that — so this laptop doesn’t need to be a full-on gaming machine. I just want something future-proof that’ll last me several years, and I’ll probably use it around 10 hours per week. Of course, I want good value for the price too. Here are the options I’m considering (all prices in PLN): ⸻ 💻 Lenovo IdeaPad Slim — 4100 zł • CPU: AMD Ryzen 7 8845HS (8C/16T, up to 5.1 GHz) • GPU: Radeon 780M (integrated) • RAM: 24 GB DDR5 (dual channel, maxed out) • SSD: 1 TB PCIe 4.0 • Display: 16”, 1920×1200, IPS, matte, 60 Hz, 300 nits • Battery: 50 Wh, up to 14h, USB-C charging • Weight: 1.81 kg • Build: Aluminum, MIL-STD-810H ✅ Great processor, solid build, but basic display (only 45% NTSC) ⸻ 💻 ASUS Vivobook — 5200 zł • CPU: AMD Ryzen AI 7 350 • GPU: Radeon 860M (integrated) • RAM: 24 GB LPDDR5X (soldered) • SSD: 1 TB • Display: 16”, OLED, 2880×1800, 120 Hz, 400 nits, 100% DCI-P3 • Battery: 75 Wh • Weight: 1.5 kg ✅ Gorgeous OLED screen, great battery, lightweight ❌ RAM not upgradeable, a bit pricey ⸻ 💻 ASUS TUF — 4350 zł • CPU: Ryzen 5 7535HS (6C/12T) • GPU: RTX 4050 (6 GB, 140W TGP) • RAM: 32 GB DDR5 • SSD: 1 TB • Display: 16”, 144 Hz, 300 nits • Weight: 2.2 kg ✅ Great performance for the price, powerful GPU ❌ Heavier, shorter battery life ⸻ 💻 HP Victus (Intel) — 4550 zł • CPU: Intel Core 5 210H (8C/12T) • GPU: RTX 5050 (8 GB GDDR7) • RAM: 32 GB DDR5 • SSD: 1 TB • Display: 15.6”, 1080p, 144 Hz, 300 nits ✅ Strong performance, future-proof GPU ❌ A bit bulky and heavy (2.29 kg) ⸻ 💻 HP Victus (Ryzen) — 3850 zł • CPU: Ryzen 7 7445HS (6C/12T) • GPU: RTX 4050 (6 GB) • RAM: 32 GB DDR5 • SSD: 1 TB ✅ Great specs for the price, solid GPU ❌ Slightly older CPU ⸻ 💻 ASUS V16 — 4600 zł • CPU: Intel Core 5 210H • GPU: RTX 5050 (8 GB GDDR7) • RAM: 32 GB DDR5 • SSD: 1 TB ✅ Powerful, modern GPU, solid display (16”, 144 Hz) ❌ 1.95 kg, battery not the biggest ⸻ 💻 Dell Inspiron — 3850 zł • CPU: Ryzen 7 8840U • GPU: Radeon Graphics (integrated) • RAM: 32 GB DDR5 • SSD: 1 TB ✅ Lightweight (2.1 kg), decent CPU, aluminum lid ❌ Weak integrated GPU, basic display (250 nits) ⸻ So… which one do you think is the best choice for my use case? Is it worth paying more for the ASUS Vivobook with the OLED screen, or should I go for one of the gaming models with a dedicated GPU (like HP Victus or ASUS TUF), even if I’ll mostly just use it for everyday stuff and Sims? Any thoughts or personal experiences would be super appreciated 🙏My builds won’t save
I started having a problem trying to save my builds a few weeks ago and I have spent almost an entire day trying to fix it today. I keep getting a pop up saying there is a server error and to try again later and I have tried everything to fix it. I have cleared my caches and have tried emptying my tray. I got rid of all cc and mods and added them back in group by group but now I can only save builds on my test save file and not the save files I want to save my builds on. I don’t think it’s a corrupt save file or anything because it’s happening on multiple and I can still save households to my library and gallery just not full builds or rooms. What else can I try?
Error uploading to gallery
When i try to upload to the gallery there appears a error pop up. Its only when i upload to gallery for other people to download. My builds also disappear one by one. It works when i save my build to the libraby but it doesn't work if i try to upload the the gallery. Any solutions are welcome!
All Households Lost ALL Relationships...Except with Wild Animals!
Between yesterday and today, all of my played households lost all of their relationships! So I mean, I played yesterday, finished playing, turned the game off. Turned the game on today, and now their relationships and interpersonal milestones are all gone- they still have a milestone from a burglary. There was no error notice, no nothing. The game is acting brand new, as if I never played before and just downloaded each household from the gallery. Sims in the literal same played household don't know each other anymore; the spouses need to be introduced to each other and their small children. The only relationships that remained are the wild rabbits and birds! I do copy my save files to another drive, so I copied the files from another day over. The same thing happened! I do have mods, I check for updates every day that I play, they were all up to date between yesterday and today. I don't know if this matters, but when I went to play yesterday I got this error from the EA App: "some features have been disabled because the EA app launched from another application". I had to go to the Task Manager to end "EA background service"All of my saves are gone
So, when I was installing new mods I've noticed that they don't show in the game entirely, which led me to an amazing decision. I have the Mods folder on my desktop, and when I checked the folder in Electronic Arts section, I've noticed that they don't quite match. I decided to just paste all the mods in the EA Mods folder, and when I load the game it's completely empty now. The saves folder contains some saves, but they don't load. I've tried removing mods completely, cleared the cache, it doesn't work. When I add mods back they don't load too Would really appreciate any advice on how to fix this... It's alright if I'll lose all the data, but it would be pleasant if I could restart with my mods back.Crashing
The Sims 4 keeps spontaneously crashing and freezing mid game. I don't have any mods or custom content and am up to date with all game updates. My computer runs fairly new software and has no issues playing other games with high FPS. When the game does crash, I don't receive a crash report like other games tend to send.[CURRENT ISSUE] Sims 4 Failed to Launch Game
Overview Failed to launch game An error on our end caused the launch to fail. Try again a little later. This is currently something of a catch-all error, caused by a variety of issues. And the game may in fact start but crash immediately after launch. Trying to relaunch the game immediately after it's crashed can cause the error as well. While troubleshooting this issue, each time the game fails to load, make sure the EA App is closed (exit out of it; don't just X out the window), and open the Task Manager and end the EABackgroundServices entry in the background processes list. Alternately, restart your computer. Workarounds jump to: Remove mods jump to: Clean user folder jump to: Set exceptions in antivirus jump to: Change OneDrive settings jump to: Update graphics driver jump to: Uncommon causes jump to: New admin Windows account These workarounds are listed in order of how frequently they cause this issue. So to avoid wasting time on steps that are unlikely to help you, it would be best to try the suggestions in order. Before proceeding, please repair the game. If you've installed through the EA App, open the App library and click Sims 4 > Manage > Repair. For a Steam install, open your Steam library, right-click the Sims 4 tile, and select Properties > Installed files > Verify integrity of the game files. Remove mods The most common cause of this error is a broken mod, and the most efficient way to find out if that's your issue is to remove the entire Mods folder, and delete localthumbcache.package, in the same Sims 4 folder. This doesn't mean playing without mods—if it helps, you can test your mods and cc until you find the broken file or files, then restore the rest. If it doesn't help, move on to the next steps. While testing, use the new Mods folder the game created when you launched it without mods. Transfer individual files or subfolders rather than the entire Mods folder, and use the fresh Resource.cfg file rather than your old one as well. ↑ Clean user folder If removing only the Mods folder doesn't help, remove or rename (these have the same effect) the entire Sims 4 folder in Documents > Electronic Arts. If it copies instead of moving, or you get an error when trying to move it, stop here and see the OneDrive section below. Otherwise, when you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just see whether you can get far enough to start a new save and play in live mode for a bit. If this works, you can start moving your content from the old Sims 4 folder to the new one. Start by testing your mods and custom content, if you have any. Use the new Mods folder and Resource.cfg file the game creates rather than your old ones. Test your mods and cc in batches, or use the 50/50 method described here if you have a lot of files to sort through: https://modthesims.info/wiki.php?title=Game_Help:Finding_Problem_Custom_Content#The_50.25_Method Once you're done with your Mods folder, you can transfer the contents of saves, Tray (saved households and builds), Screenshots and Recorded Videos if you care about those, and Options.ini if you don't want to redo all your in-game options. The rest can be discarded; the game will regenerate the files and folders as necessary. ↑ Set exceptions in your antivirus Your antivirus blocking the game from starting can cause this issue as well. Look for any recent actions involving Sims 4 or the EA App, and set exceptions/exclusions as necessary. The exceptions should be for TS4_x64, TS4_DX9_x64, and TS4_Launcher_x64, or the Bin folder they're in; set one for EADesktop.exe as well while you're there. If you use Memory Boost (still in beta and opt-in only), set an exception for TS4_x64_fpb.exe. This article has instructions for Windows Defender and a couple of common third-party programs: https://crinrict.com/blog/2020/10/add-exceptions-to-anti-virus-programs.html If your antivirus isn't covered, consult the publisher's online documentation for instructions. A search for "[antivirus name] set exception" will probably find a user manual. ↑ Change OneDrive settings If OneDrive is running on your computer, whether you use it or not, it can block Sims 4's access to Documents and cause this error. First, try pausing syncing. Right-click the cloud icon in the lower-right corner of the screen, or sometimes hidden in the Tray (^ icon), to see the option: If this helps, the underlying issue is OneDrive, and you may want or need to adjust your settings accordingly. You can choose which folders to sync, stop OneDrive from syncing your Sims 4 folder or all of Documents automatically, or get rid of OneDrive entirely. Please see this guide, specifically the "I don't want OneDrive to sync my files" and "I want to get rid of OneDrive" sections, for further help: [CURRENT ISSUE] Sims 4 saves/user content disappearing (PC) | EA Forums - 11838402 ↑ Update your graphics driver Some users have fixed this issue by updating an old graphics driver. If you know how to do this on your own, go right ahead. To find the current driver version and date, click Windows key-X, select the Device Manager, expand Display adapters, right-click the name of your GPU (the dedicated card, usually Nvidia/AMD, if your computer has two), and select Properties > Driver. If you update through the Device Manager, which has an Update button in the menu, you will probably get a slightly older driver than the most current one. This is fine for testing purposes, and this driver may still fix the issue; just understand that you won't necessarily be up-to-date, and you may be told you already have the current version when you do not. To get the most current version, go to the driver downloads page hosted by the manufacturer of your GPU. If you don't know how to do this, or you'd like help or confirmation before proceeding, or trying to install the driver you've downloaded throws an error, please reply to this thread. Include a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons. ↑ Uncommon causes These have been the underlying cause for a few uses but don't appear to be major contributors. Still, if any apply to you, try the suggestions. Disable Game Mode and Game Bar: Both of these settings are under Windows Settings > Gaming. DirectX 9 mode: Sims 4 now defaults to DirectX 11 mode on most computers. To force DX9 mode in the EA App, open the App game library, click Sims 4 > Manage > View properties, add -dx9 to the box, and save. If you play through Steam, open your library, right-click Sims 4, select Properties > General, and add -dx9 to the Launch Options box. Windows insider build: For certain other EA games, a couple of updates to the Windows beta build can trigger this error. I haven't seen this apply to Sims 4 yet, but if you're running the insider build, please see the accepted solution of this thread. Conflicting software: For other games (not Sims 4 as far as I've seen), MSI Afterburner or RivaTuner Statistics Server can trigger the error. You can close all unnecessary apps in the Task Manager; be sure to check the background processes list as well. ↑ New admin Windows account It's possible that the problem is caused by a setting or broken permissions in your main Windows account, and the fastest way to test this theory is to create a new account. It must have admin rights (not a standard user account), and it must be local, as in, not connected to your Microsoft account. The account name can only contain letters from the Roman alphabet and numbers, no special characters, accents, or anything else that isn't standard. To create a new account, open Windows Settings > Accounts > Family & other users, click "Add someone else to this PC" (under Other users, not Your family), click "I don't have this person's sign-in information," then "Add a user without a Microsoft account." Choose the username and password, answer some security questions, and you'll see the new account. Click it and select "Change account type" to make it an Administrator account if it's not already. It should say "Administrator - Local account" when you're done: Click ctrl-alt-delete, select Switch user, and sign into the new account. Then open the EA App (and Steam or the Epic launcher if applicable) and try to launch Sims 4. You shouldn't need to reinstall anything. Your saves and other user data won't be available, but that's fine for the purpose of this test. If Sims 4 works in the new account, it means the problem is contained to your old account. You can simply continue playing in the new account if you want. For any saves or other user data you'd like to transfer to the new account, sign into the old account again and copy the relevant files to C:\Users\Public. This folder is accessible from all user accounts; you can grab the files from there once you're in the new account. If you'd like help fixing your old account, please see below. ↑ If nothing else in this guide helps or applies to you, OR if Sims 4 only works the new admin Windows account but you'd like to play in your old account, try the other steps listed in this thread, which is for a distinct but sometimes related issue: [CURRENT ISSUE] Sims 4 Unable to Start, Already Running | EA Forums - 11818313 If those don't help either, please reply to this thread. Let me know whether the new Windows account worked. If it did not, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons. ↑
Complete crash in CAS
Hello, Sometimes when I'm in CAS creating a family my game completly crash (so fast i can't do anything). I'm just back at my desktop with only EA app open. In result, I'm not able to save while I'm creating sims and lost all my progress... It's very frustrating. I really don't know what triggers this complete crash as it happen so randomly. And I don't have any popup telling me what happen. Thanks! Angeline
game keep crashing
Hello! It’s been almost a week that my game is keep crashing. i have no mods or cc contents. It was working fine until the next day i open- first Ea app is taking so much time to open and then my game keep taking forever on “loading screen” I can’t play any household and when i click any of the worlds its just blank. Absolutely nothing. i deleted the whole thing Ea app and sims 4 twice. And its not sorted yet. Please help me.
Loading Lot From Gallery Keeps on Loading Screen
Before 'Life & Death', I've never ran into this problem but as of lately, whenever I download a lot from the gallery (even if I tried to download it from 'my library), the game is stuck on the Loading Lot screen until I'm forced to force close the game. I've tried it with two different builds and I understood the first one since it was a hotel and it has better assets but when I tried a small house lab build, I ran into the same issue. Any help?
Game keeps crashing when reaching main menu screen since moving to new computer
Hi! I recently re-downloaded The Sims 4 onto my new PC after having not played for about 3~ months, and every time I've tried to open the game, the EA App either "times out" from trying to open the game, or it will just crashing after about 10 seconds. I play completely vanilla with no mods and only expansion/game packs, tried moving my saves folder out of the game files and launching the game again, and clearing the cache does nothing for it either. Some help would be really appreciated, thanks !! <3
Mouse clicking sometimes gets doubled while playing
I don't know what the problem could be why it started to get doubled clicked whenever I click something in the UI especially when I fast click them, restarting and changing anything on the graphics doesn't fix the issue. it's annoying during CAS and Build mode when you click it one time and it gets suddenly doubled.Help my game keep
I've updated everything. I've repaired game, uninstalled and reinstalled, started a new save. It happens even without mods installed. I don't use one drive. I can load the game but it crashes within 5 minutes. Can anyone help me figure this out? It was working fine until a couple days ago. It's also not giving a last exception just the crash log.
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