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White Screen Of Death
Hello Everyone, While I know there are posts about this already, it seems my experience is different from others so, I thought I would post this experience separately. Just recently, I began using Custom Content like clothing and objects for my game. I managed to keep it under 500 MB of content and less than 400 items. When all of a sudden, I started up my game by selecting "Load Game" and got this white screen that remained. I had to manually shut my computer down and restart the computer again. I then restarted the game and it worked normally again. So, I knew or thought I knew it had to be one of the Custom Content or more that might be doing this. So, I took the Mods folder out. I then Cleaned the Caches in the game, the EA App Cache, repaired the game, made sure all of my PC specs were up to date and created a whole new game. I then added one folder of content in at a time. When all was fine and no problems occurred with each separate folder, I began to reintroduce multi folders back into the game gradually.... still all was well. I did this until all folders were reunited again and still all was functioning well. No issues. Then days later the white screen returned. I cleared all Caches, and took all Mods out. Started a whole new game. All seemed well but then the game became laggy and the white screen would surface, but it won't stay, so far. It would last a while then clear up on its own with no Mods at all in the game. Additionally, I have a gaming computer and all is up to date. I have about 60GB of space available on my PC as well. So, I know it is not my PC itself causing the issue. Any help with this will be most appreciated. Thank you.
Game is Crashing in Build Mode
Overall my game has been crashing since I got Enchanted by Nature. Sometimes it also just randomly causes my computer to restart. When this first started, I was playing with mods disabled in a save file I had never used them in but the crashing still happened if I moved my mods folder out completely and started a new save. I have updated my drivers, allowed the app permissions in my antivirus, repaired my game, switched back to Directx9, then back to Directx11 (I have not tried memory boost) when that didn't help and generated a clean user folder. I still experience these issues, mainly the crashing while in build mode. It can be triggered by trying to load into build mode, changing categories in build mode, scrolling through items in build mode, essentially doing anything in build mode. Sometimes the crash happens after seconds, sometimes it takes over an hour. Can anyone identify something in my last dxdiag that could point to the issue?
Gallery Mulitply?
for the past week, I have been having issues with the Gallery because everytime I open my profile to see the builds I have uploaded, it's there 3 or 4 times and I've only uploaded it once, but also when I am building a house or room's that when I go save it, it says that I have used Custom Content, but I haven't used any sort of CC on the build, I do use CC but everyhting is up to date, and for me to even upload the stuff I have to save my game disable mods and close the game, reopen it and then upload thing's that way, before then I have to re enable my mods and then restarting the game.
Has anyone had this issue?
''Exception raised while trying to run a test event in test_events.py: (TypeError: handle_event() missing 1 required positional argument: 'resolver') ''.... I've been recieving this code and it keeps freezing my game. I've updated, removed, all mods and cc. I've also tried a fresh save and still CRASH. I also tried un-installing the game and repairing the EA app. If someone has had or can help resolve this issue im open to info.
GAME CRASHING
I've been playing fine with zero issues for months. This evening I downloaded the 2 newest kits (modern retreat and garden to table) and now, all of a sudden, my game crashes in build mode within minutes. I deleted the cache, used an older save, unchecked the packs in gameplay mode, all to no avail. I even tried to uninstall them in the EA app, but it doesn't give me an option to uninstall any packs/kits, etc. I already don't play with "for rent" because of those issues (it is unchecked in the game packs section of the game menu). I have also unchecked Modern Retreat and Garden to Table, but the game still crashes. I play on an alienware pc and again, had had zero issues for months. I just played last night with zero issues. I logged on this evening, downloaded those 2 new kits and BAM, game crashes repeatedly. I have attached my last crash report and the dxdiag. Thanks for any and all help.
Failed to launch game
Hi, so since yesterday I've had issues with launching the game, and I've tried so many things that I actually reinstalled my whole game. Putting -dx9 in properties works, and my drivers are up to date, HOWEVER, I cannot launch the game with saves, tray or mods. No matter which one, it won't launch at all. I literally don't want to lose my 10 years of saves to start again, I simply cannot fathom starting from scratch.Windows Update 25H2 and KB5066835 requires GPU Hotfix released Nov 11
I thought it was just me, but I guess not. Haven't seen this posted yet, feel free to delete if not allowed. https://www.techpowerup.com/343113/nvidia-geforce-hotfix-581-94-addresses-windows-11-game-performance-bug https://nvidia.custhelp.com/app/answers/detail/a_id/5750/~/geforce-hotfix-display-driver-version-581.94 I opened Steam and it launched EA, but EA App hangs with Error: "Things are taking a little longer than usual to load up. Hang tight while we try to solve the problem." (as far as the one time I have tried today!) My PC is OK I guess, a bit sluggish, which I noticed immediately following the update (which conveniently happened after i downloaded DLC, but before I launched it) A quick reinstall of my current drivers in Device Manager seemed to make it slightly snappier. Also I noticed C:\ProgramData\EA Desktop\Logs shows dozens of “DLC uninstaller path empty” (?) and EA App looks like it's rebuilding its “install state” because it sees mismatched registry keys. Honestly might not matter and could be something I broke though LOL. Who knows. Anyways, I'm gonna go to brunch, and then clear out all my shader cache or something and try again later. Can share my files if you want, but my intention was mostly just friendly PSA Will continue troubleshooting what I can for now, and reply here in a bit.The Sims 4 freezes every time I go into game or build mode
The Sims was working when I played in the summer. Then when I tried to play a month ago, it wouldn't work and still won't work every time I try to play. I can load the game, be in manage worlds, and create sims. But every time I go into game or build mode the transition/loading screen is frozen and I can't play. I have updated and repaired the game but it's still freezing/lagging and I don't know how to fix it. I would appreciate it if anyone could help! Also I tried to post screenshots but they wouldn’t work :(Freezing When I Add Anything New
Hey everyone. Every time I add anything new to The Sims 4 folder, whether it is a mod, cc or even custom music, I'll open up the game and the game will freeze and hang and I'll be forced to close the program. My mods and CC are updated. Somebody please help out. My laptop is a HP, with intel core i7
Game Crashing When Traveling
Hello! So I reloaded my recent save to start playing and after playing for a few minutes went to travel back to my sims home lot in a different map and the game loaded for about 10-15 seconds and then crashed. I tried different ways of traveling such as via the phone, by scrolling out and clicking travel and even tried switching control to a sim who was still at the home lot but they all resulted in crashes. I then tried just traveling to another lot within the existing map instead of to a different map and it did allow me to travel there without a crash. I thought maybe one of my mods was interfering somehow although nothing had been updated or changed since my last save (all post the recent big update, have been playing fine w/o issues since then up to this point) so I disabled mods and reloaded the save to try traveling outside of the map again. Retried all the different methods and same results even with mods off. I then recovered a save from a few days prior because I thought maybe the most recent save just got wonky somehow but now in the recovered save it wont even allow me to travel in-between lots within the same map, just crashes... I also tried deleting cache and that had no effect. I'm not sure what else to do here because this just happened very suddenly and I didn't change or do anything different in-between the recent saves. :( Any help would be greatly appreciated!
My Sims 4 keeps freezing
Hi there. I have been playing Sims 4 for a little bit now and I didn't used to have a problem of it freezing. More recently, my screen will freeze, and it may or may not fix itself. Yesterday, when I tried loading up my game, it wouldn't go to fullscreen like usual and I could still see my taskbar. When I tried changing the screen fill, it instantly froze and won't fix itself. I can't even change the screen fill anymore. I have tried clearing the Sims 4 cache AND my EA cache, but nothing works. I can't figure out how to contact EA to see if they will fix it for me. Is there anything I can try? I am really frustrated with this, and nothing has worked so far.Game unable to open on dx9 but works on dx11
Until yesterday, I've been playing my game on dx9 as that's what helps my game run more efficiently on my laptop. However, now I can't launch it on dx9 and instead a message pops up with "there is a problem with your game's setup. Please reinstall your game." Luckily I can play on dx11 but it makes gameplay run at low quality so I'd rather keep playing on dx9. I'm not sure what could have cause this issue besides downloading a few new mods beforehand and messing with MCCC settings the last time I was able to play before the error. I don't think it's the mods though because I tried removing them and launching the game on dx9 and it still didn't work. Please help!
[CURRENT ISSUE] Sims 4 Failed to Launch Game
Overview Failed to launch game An error on our end caused the launch to fail. Try again a little later. Please ONLY use this thread if your game actually fails to launch. If the game does open, no matter how briefly, and then crashes, and only then do you see the "failed to launch game" error, please create your own thread. Provide a dxdiag and a lastexception with your post. How to do so is covered in this reply: [START HERE] Crashing/Back to Map/Endless loading (Patch 117.221) | EA Forums - 12512130 This is currently something of a catch-all error, caused by a variety of issues. And the game may in fact start but crash immediately after launch. Trying to relaunch the game immediately after it's crashed can cause the error as well. While troubleshooting this issue, each time the game fails to load, make sure the EA App is closed (exit out of it; don't just X out the window), and open the Task Manager and end the EABackgroundServices entry in the background processes list. Alternately, restart your computer. Workarounds jump to: Remove mods jump to: Clean user folder jump to: Set exceptions in antivirus jump to: Change OneDrive settings jump to: Update graphics driver jump to: Uncommon causes jump to: New admin Windows account These workarounds are listed in order of how frequently they cause this issue. So to avoid wasting time on steps that are unlikely to help you, it would be best to try the suggestions in order. Before proceeding, please repair the game. If you've installed through the EA App, open the App library and click Sims 4 > Manage > Repair. For a Steam install, open your Steam library, right-click the Sims 4 tile, and select Properties > Installed files > Verify integrity of the game files. Remove mods The most common cause of this error is a broken mod, and the most efficient way to find out if that's your issue is to remove the entire Mods folder, and delete localthumbcache.package, in the same Sims 4 folder. This doesn't mean playing without mods—if it helps, you can test your mods and cc until you find the broken file or files, then restore the rest. If it doesn't help, move on to the next steps. While testing, use the new Mods folder the game created when you launched it without mods. Transfer individual files or subfolders rather than the entire Mods folder, and use the fresh Resource.cfg file rather than your old one as well. ↑ Clean user folder If removing only the Mods folder doesn't help, remove or rename (these have the same effect) the entire Sims 4 folder in Documents > Electronic Arts. If it copies instead of moving, or you get an error when trying to move it, stop here and see the OneDrive section below. Otherwise, when you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just see whether you can get far enough to start a new save and play in live mode for a bit. If this works, you can start moving your content from the old Sims 4 folder to the new one. Start by testing your mods and custom content, if you have any. Use the new Mods folder and Resource.cfg file the game creates rather than your old ones. Test your mods and cc in batches, or use the 50/50 method described here if you have a lot of files to sort through: https://modthesims.info/wiki.php?title=Game_Help:Finding_Problem_Custom_Content#The_50.25_Method Once you're done with your Mods folder, you can transfer the contents of saves, Tray (saved households and builds), Screenshots and Recorded Videos if you care about those, and Options.ini if you don't want to redo all your in-game options. The rest can be discarded; the game will regenerate the files and folders as necessary. ↑ Set exceptions in your antivirus Your antivirus blocking the game from starting can cause this issue as well. Look for any recent actions involving Sims 4 or the EA App, and set exceptions/exclusions as necessary. The exceptions should be for TS4_x64, TS4_DX9_x64, and TS4_Launcher_x64, or the Bin folder they're in; set one for EADesktop.exe as well while you're there. If you use Memory Boost (still in beta and opt-in only), set an exception for TS4_x64_fpb.exe. This article has instructions for Windows Defender and a couple of common third-party programs: https://crinrict.com/blog/2020/10/add-exceptions-to-anti-virus-programs.html If your antivirus isn't covered, consult the publisher's online documentation for instructions. A search for "[antivirus name] set exception" will probably find a user manual. ↑ Change OneDrive settings If OneDrive is running on your computer, whether you use it or not, it can block Sims 4's access to Documents and cause this error. First, try pausing syncing. Right-click the cloud icon in the lower-right corner of the screen, or sometimes hidden in the Tray (^ icon), to see the option: If this helps, the underlying issue is OneDrive, and you may want or need to adjust your settings accordingly. You can choose which folders to sync, stop OneDrive from syncing your Sims 4 folder or all of Documents automatically, or get rid of OneDrive entirely. Please see this guide, specifically the "I don't want OneDrive to sync my files" and "I want to get rid of OneDrive" sections, for further help: [CURRENT ISSUE] Sims 4 saves/user content disappearing (PC) | EA Forums - 11838402 ↑ Update your graphics driver Some users have fixed this issue by updating an old graphics driver. If you know how to do this on your own, go right ahead. To find the current driver version and date, click Windows key-X, select the Device Manager, expand Display adapters, right-click the name of your GPU (the dedicated card, usually Nvidia/AMD, if your computer has two), and select Properties > Driver. If you update through the Device Manager, which has an Update button in the menu, you will probably get a slightly older driver than the most current one. This is fine for testing purposes, and this driver may still fix the issue; just understand that you won't necessarily be up-to-date, and you may be told you already have the current version when you do not. To get the most current version, go to the driver downloads page hosted by the manufacturer of your GPU. If you don't know how to do this, or you'd like help or confirmation before proceeding, or trying to install the driver you've downloaded throws an error, please reply to this thread. Include a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons. ↑ Uncommon causes These have been the underlying cause for a few uses but don't appear to be major contributors. Still, if any apply to you, try the suggestions. Disable Game Mode and Game Bar: Both of these settings are under Windows Settings > Gaming. DirectX 9 mode: Sims 4 now defaults to DirectX 11 mode on most computers. To force DX9 mode in the EA App, open the App game library, click Sims 4 > Manage > View properties, add -dx9 to the box, and save. If you play through Steam, open your library, right-click Sims 4, select Properties > General, and add -dx9 to the Launch Options box. Windows insider build: For certain other EA games, a couple of updates to the Windows beta build can trigger this error. I haven't seen this apply to Sims 4 yet, but if you're running the insider build, please see the accepted solution of this thread. Conflicting software: For other games (not Sims 4 as far as I've seen), MSI Afterburner or RivaTuner Statistics Server can trigger the error. You can close all unnecessary apps in the Task Manager; be sure to check the background processes list as well. ↑ New admin Windows account It's possible that the problem is caused by a setting or broken permissions in your main Windows account, and the fastest way to test this theory is to create a new account. It must have admin rights (not a standard user account), and it must be local, as in, not connected to your Microsoft account. The account name can only contain letters from the Roman alphabet and numbers, no special characters, accents, or anything else that isn't standard. To create a new account, open Windows Settings > Accounts > Family & other users, click "Add someone else to this PC" (under Other users, not Your family), click "I don't have this person's sign-in information," then "Add a user without a Microsoft account." Choose the username and password, answer some security questions, and you'll see the new account. Click it and select "Change account type" to make it an Administrator account if it's not already. It should say "Administrator - Local account" when you're done: Click ctrl-alt-delete, select Switch user, and sign into the new account. Then open the EA App (and Steam or the Epic launcher if applicable) and try to launch Sims 4. You shouldn't need to reinstall anything. Your saves and other user data won't be available, but that's fine for the purpose of this test. If Sims 4 works in the new account, it means the problem is contained to your old account. You can simply continue playing in the new account if you want. For any saves or other user data you'd like to transfer to the new account, sign into the old account again and copy the relevant files to C:\Users\Public. This folder is accessible from all user accounts; you can grab the files from there once you're in the new account. If you'd like help fixing your old account, please see below. ↑ If nothing else in this guide helps or applies to you, OR if Sims 4 only works the new admin Windows account but you'd like to play in your old account, try the other steps listed in this thread, which is for a distinct but sometimes related issue: [CURRENT ISSUE] Sims 4 Unable to Start, Already Running | EA Forums - 11818313 If those don't help either, please reply to this thread. Let me know whether the new Windows account worked. If it did not, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons. ↑
Freezing/crashing
Hello, this is my first post here so I apologize if I do anything wrong. My game has been crashing (particularly in build-mode but also outside of it) and/or freezing since I downloaded the nursery kit last year. I use some basic mods (primarily **bleep**), but even turning them off doesn't seem to help at this point. They've been inactive/turned off in game for months. I have uninstalled and reinstalled the game entirely, and this also didn't help. I use an NVIDIA driver and always have, and recently installed a different, earlier version in an attempt to fix my issue. It did not. I have searched through the sims 4 discord as well as various forums, EA-run and otherwise, and none of the solutions offered have helped. I have tried everything I've been able to understand. At this point, I can play maybe 5 minutes if I'm lucky. It's been about a year now that this has been happening. I keep up with updates, and repair the game/packs regularly. I'm very frustrated because I've spent a lot of money on this game, and I've had it since it came out. I got the first pets pack on disc I've been playing for so long. I don't know what to do, and I'd really appreciate some help/suggestions on how to fix my game. Thank you.
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