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Unable to launch game for a month
Hi everybody! So, I tried to get back to the Sims almost a month ago now and ran into some issues. I have been unable to launch the game; every time I try, I get an error saying that it is on the EA app's end. I worried that it was due to how I tried to download the game; I had added a second internal hard drive to the D drive, and downloaded the EA app there originally, but even changing it back to C drive didn't work. OneDrive also interfered, but redownloading it to ensure that the EA Games folder was generated in the correct Documents folder in the C drive also didn't help. The game would launch, and today got to the loading screen, and then exited back to the app. I haven't seen past the intro in a month. I did attempt to reach out to EAhelp, but previously, there was a warning on my account due to a double charge several months ago, and they assumed the issue was in relation to that and encouraged me to appeal. And while the appeal process did not work. The warning has been lifted, and I still cannot access my game. Regardless, the warning I had would have left me with access to my game, according to the information on the EA site that I was referred to by those who work at EA. So I do not think that this is related to that; I think it is a technical issue. I was just unable to receive help (from Eahelp) due to the stigma attached to that entire incident. I tried reaching out today, but it was some Betaapp option and it kept rerouting me to self-help options listing banned accounts, clearing your cache, etc. As of right now, I have no idea how to get my game to launch. I am able to get other computer games to work, including those running on the D drive itself. So it is not that the computer had issues. Nor that the drive I installed was installed improperly. And I can confirm that the folders for the Sims 4 game are generating correctly in the C drive. I just can't get the game to launch. And I'm not sure what's going on, nor can I reach Eahelp for support. Any assistance would be greatly appreciated. Especially since I bought several games when I decided to try playing again.
Can’t save to library
I can save my game normally but Library upload times out. I’ve removed mods, cleared tray, cleared EA cache, repaired game, and it still fails during upload. It always comes up with an error message saying connection timed out but I’ve tried with different internet connections too.
Stuck in CAS
So I have uninstalled and reinstalled sims 4, probably 10 times in the past two weeks. I have deleted all mods, there is not even a mods folder and it still gets stuck in CAS. I can do the scenarios and load into the world fine and it runs, but if I try to CAS and click the check mark it grey's out and will not load. The sim still moves and makes noises but the game does not go anywhere. I turned off my antivirus as well and that did not fix it.
Ondarion won't open, the screen stays completely white
When I click on Ondarion, the screen stays completely white and doesn't finish opening. I can only play with Sims from this world by having them visit a house in another world and then return home. I haven't found any incompatible mods and I'm playing on PC. Has anyone else had this problem and knows how to fix it?
Neighborhoods back to default - Apartments dissapear!
Since last update (feb 2026), all my neighborhoods went back to default when loading the map. Once I open a lot (any lot), it's completely empty! I can try to rebuild or download them again, but that takes centuries! Same in San Myshuno; the map itself looks fine, but when trying to load an apartment, same thing happens. The lot is just grass and downloading or rebuilding an apartment is impossible. The world is unplayable! My sims families are fine and are still where I left them, they just don't have their home anymore. Please helpPC: Cannot click Sims or objects after Feb 3rd
Platform: PC (Windows 11) Game version: Latest version after February 3rd, 2026 update Mods/CC: None (clean game, Mods folder removed) Reinstall: Yes (issue persists) Issue: After the February 3rd 2026 update, the game becomes unresponsive very quickly. I cannot click on Sims or objects to give commands. UI still works (needs panel, time controls, build mode button), but interactions do not appear. This happens: - in Live Mode - sometimes also affects Build Mode (cannot move or rotate objects) - usually within minutes after loading a household What I tried: - removing Mods and cache - full reinstall - repair game - new save - different mouse / touchpad - windowed & fullscreen modes - overlays disabled Other games work fine on this PC. The issue started after December update and became worse after February 3rd update. Multiple players report the same behavior. Expected result: Normal interaction with Sims and objects. Actual result: No response to clicks, game becomes unplayable.Help please
So yesterday I was updating TS4 and after the update, I tried to play but it kept saying "Unable to start Missing game files" I checked my folder and it seemed normal, other than the fact that I had to move my mods to a USB drive to have the game update for storage, but I didn't think much of it till I tried to play again except with the mods, it said the same thing so I went online and tried to see how to fix it but nothing worked, so I finally decided to make this post and hoping I could get some help with this problem (prob will check for a response tomorrow cause I'll be out)Repeated Boot-Loop+ Packs held hostage
Hi. Ever since the update, everytime I would try to run the game, the window would open and appear to load, but then it would boot me out of the window, back to my desktop. The window is still there. But when I click back in on it, it boots me out to the desktop again. When the game does this, it will not even let me close out the window to restart it, so I have to shut off my whole pc or restart it just to get it to stop. I assumed this was because the game was on two launchers (both Steam and EA), so I removed it from Steam. But now it will not let me access my packs... I did not purchase my packs through Steam, but I used the website itself. I am beginning to lose my patience.
The sims 4 keeps freezing
Hi. I don't have any mods or CC installed. I have all packs except the new ones that came this month. I try to play the game but it keeps freezing and makeing my whole computer freeze at the same time. I have tried cleaning the save files and several times used the EA app restore game function but nothing helps.[CURRENT ISSUE] Sims 4 saves/user content disappearing (PC)
Overview jump to: Restoring missing saves jump to: I want OneDrive to keep syncing my files jump to: I don't want OneDrive to sync my files jump to: I want to get rid of OneDrive jump to: My saves aren't in OneDrive jump to: My saves still aren't appearing in-game In Windows, the most common cause of Sims 4 saves or other user files disappearing is OneDrive. User files are stored in Documents > Electronic Arts > The Sims 4, and if no Sims 4 folder is present there, the game will make a new one with no content. It won't look elsewhere for saves or other user content. OneDrive syncs the contents of Documents to cloud storage by default. This syncing may have worked fine for some time, but it can fail for one reason or another, and the result is that the user files are removed from local storage. Then when Sims 4 is loaded, saves, Tray files, and mods and custom content are missing, with the only option being to start a new save. If you have a Mac, please use this thread instead: [READ FIRST] Saves, CC/Mods or Library items disappeared? iCloud issues | EA Forums - 10979712 ↑ Restoring missing saves The first place to look for missing files is within OneDrive's cloud storage. Go to onedrive.com, click Sign in in the upper-right corner, and enter the email address and password associated with your Microsoft account. Please check both My files and the Recyle bin for your missing content. OneDrive does only preserve data in the Recycle bin for 30 days for a free basic account, or 93 days for some premium accounts. If that time has passed, the files may be permanently deleted. If you find your missing files, click them to select, then right-click and select Restore: Once you've downloaded the files from OneDrive, you may need to rename them or move them to the correct folder, as in, the one Sims 4 is reading. If you need more help with this process, please read this. To prevent this in the future, you can change OneDrive's settings. Or you can stop syncing or get rid of OneDrive entirely. If you've never used OneDrive, or it doesn't have your saves, please see this. ↑ I want OneDrive to keep syncing my files If your OneDrive has enough space for all your files, the simplest workaround is to tell OneDrive to keep the Sims 4 user folder on your computer. Right-click the folder and select "Always keep on this device." Please double-check that OneDrive has enough storage, or you may run into more trouble. Right-click the OneDrive icon in the lower-right corner of your screen and select Settings: Under Account, you'll see the current and total storage: If your OneDrive is full, or your "The Sims 4" folder is larger than the storage you have, you can choose to stop automatically syncing Documents overall, or the Sims 4 folder, or some subfolder, for example the Mods folder. (Please see the next section below.) You can still manually upload files to OneDrive as you choose. Or you can buy a subscription for more OneDrive storage. However, an external drive or USB stick is a one-time purchase and a cheaper long-term solution than a subscription, so consider your options before subscribing. ↑ I don't want OneDrive to sync my files The first step is to make a backup of your "The Sims 4" folder, the one in Documents > Electronic Arts. Right-click it and select Copy, then right-click the location where you want your backup to go and select Paste. If you don't have an external drive or USB stick handy, you can paste the folder into your computer's Downloads folder, which OneDrive doesn't sync. The simplest change is to tell OneDrive not to sync the contents of Documents at all. Right-click the OneDrive icon in the lower-right corner of the screen, select Settings > Backup, click Manage Backup, and under Documents, click Stop backup, then confirm the choice. Now you can restore the backup version of your Sims 4 folder to Documents > Electronic Arts, and the game should read your data. If you're not seeing your saves in-game, please read this. If you want to get more granular, you can choose to not sync the contents of the Electronic Arts folder, the Sims 4 folder, or any folder inside. First, make a backup of this folder; as above, you can store it on an external device, or in Downloads. Right-click the OneDrive icon in the lower-right corner of the screen, open Settings > Account, select Choose folders, deselect the folders you don't want OneDrive to sync, and click Okay. Once you deselect the given folder, it will be removed from your computer and stored only in the cloud. You can now restore the backup copy you made, and OneDrive won't sync it. If you forgot to back up this folder, you can still download it from onedrive.com. If you're not seeing your saves in-game, please read this. ↑ I want to get rid of OneDrive If you want to get rid of OneDrive entirely, first make a backup of any synced folders you want to keep. You can right-click the folders and select Copy, then right-click where you want the backups to be and select Paste. An external drive or USB stick is ideal, but if you don't have one handy, you can use your computer's Downloads folder, which OneDrive doesn't sync. You can also find your files later by signing into your Microsoft account at onedrive.com. Right-click the OneDrive icon in the lower-right corner of your screen, select Settings > Backup, click Manage Backup, and click Stop backup for all three categories, then confirm the choice. The reason to do this is to move the default locations of these folders out of the OneDrive folder on your computer, which might otherwise be a more complicated process. Next, right-click the OneDrive icon in the lower-right corner of your screen and select Settings > Account, then click Unlink this PC. It's unnecessary to uninstall OneDrive—without a link to a Microsoft account, it has nothing to do. After the above and before you do anything else, please double-check that your Documents folder is no longer in OneDrive. Type "command" in the Windows search box, open Command Prompt, and enter this command: reg query "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders" /v "Personal" This will spit out the location of the Documents directory for this Windows account. The file path should no longer include OneDrive, but if it does, as here: Then you'll need to change the location manually. The simple way is to right-click Documents in the left panel of a File Explorer window and choose Properties > Location, then Move, then click This PC, then choose this: C:\Users\[your username]\Documents Click Apply, then Yes. You may get an error that says "Can't move the folder because there is a folder in the same location that can't be redirected." The normal workaround is to stop OneDrive from backing up the location of Documents, as described above. If this hasn't helped, you can change the location of Documents by editing the relevant registry entry: https://support.microsoft.com/en-us/topic/operation-to-change-a-personal-folder-location-fails-in-windows-ffb95139-6dbb-821d-27ec-62c9aaccd720 Please be very careful when editing your computer's registry. One simple typo can have significant consequences. Make a backup before you do anything: click File > Export, and save a copy of the entire registry. If you mess up the edit, just restore the backup by double-clicking the saved file. You can check your work with the same Command Prompt command as above. This also applies to the Desktop and Pictures folders if they've previously been directed to OneDrive. ↑ My saves aren't in OneDrive If you don't use OneDrive, or you can't find your saves there, you can search your computer for the saves. Open a File Explorer window, click This PC in the left panel, and enter Slot_ in the search field in the upper-right corner. When the scan finishes, if it's found any saves, click one and select the "Open file location" menu button (or right-click the file and select "Open file location"), and you'll jump to wherever the save is, which will hopefully be where the rest of your user files are. Move the saves and any other files you'd like to keep to the relevant subfolders within the Sims 4 folder the game is reading, as it appears in-game: https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/ If your saves still aren't appearing in-game, please read this. If your content has disappeared, and it's not hidden on your computer and not in OneDrive, it's worth doing a virus scan. This is not to say you definitely have a virus, only that it's a good idea to check. Download Malwarebytes (the free trial is fine) from here: https://www.malwarebytes.com/mwb-download Open it, click Scan > Custom Scan > Configure Scan, check all the boxes for all scans and for all your drives, and let it do its job. This can take anywhere from a few minutes to several hours, so you may want to set the scan to run while you're doing something else. If you'd like someone to take a look at the results, please start your own thread and attach the report. ↑ My saves still aren't appearing in-game The two common reasons your saves and other user files might not load in-game is that they're in the wrong folder or they're named improperly. To make sure the files are in the correct folder, load the game and find the full file path to that folder, as described here: https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/ To see the full file path of a given file or folder, right-click it and select Properties > General, then look for the Location. If you're having trouble opening the correct folder, click This PC in a File Explorer window instead, then double-click the correct drive (probably C), and open the corresponding folders from there. OneDrive may also have renamed the saves to avoid duplicate files or folders. For example, after changing some settings back and forth, I wound up with this in my saves folder: Saves need to be named in a specific format: Slot_ followed by an eight-digit hexidecimal (base-16, so numbers 0 to 9, letters a to f) number followed by .save , with no extra characters. Each save needs to have a unique number as well. All of these are valid save names: Slot_00000006.save Slot_0000000c.save Slot_00000012.save In the above screenshot, for the affected saves (red arrows), I would delete the - Copy and the space and also renumber the saves, as other saves already have those same numbers. The order in which you number the saves doesn't matter. Choose whatever names are convenient for you, although Sims 4 has occasionally been unable to read saves that start with a digit other than 0. Saves with a .verx on the end are backups of your main saves: the game saves the data from the last five times you saved your progress before the current one. These can be renamed in the same way; once the .verx extension is deleted, the game will read these files as well. The same principles apply to Tray files: they need to be named properly and in the correct Tray folder. But because Tray file names can be more difficult to work with than saves, please start your own thread asking for help if you need it. In that case, include a screenshot or two of the contents of Tray so that the person helping you can identify the problem. Include the address bar, above the list of files, in the screenshot, as in my saves screenshot above. ↑I can't play. Pls help me :(
All screenshots are sadly in german as my game is set to... german, obviously. But I hope you can get past that. Anyways, so basiclally, after the last update there are a lot and I mean A LOT of issues with my game. Including not bing able to play, but we'll get to that. First of all no matter how many times i check my notifications, they won't go away. But whatever, it'S just a minor issue. Now the things the game sends you (Not sure what it's called in english) won't send I guess? I don't really care about them anyways but it's annoying to get that notification every time. Now to the more serious issues: Any changes I make to the settings will NOT save. No matter how many times I press save, once I close and re-open the game (wich you have to do to aply them obviously) The changes I made won't even show up in the settings menu. If they work in game I can't test because, oh yea, I can't play. If I press load / continue game I can get into the select world menu, but it shows me some code 22 and tells me my game wasn't saved. Wich is already annoying, but If I try to play anyways and just re-do everything I spent hours on that won't even wok either. The button to make sims is gone and I have no in game money anymore, wich makes it impossible to build or go into any building at all. So yea, completly unplayable. If I press "new game" it's even worse just giving me a white screen for a few seconds and then closing the game. I have tried everything. I took out mods, I checked the game files for issues, I turned my PC on and off, I've opend the game from steam, EA launcher. I have not yet unistalled and re-installed the game but I don't want to. That's like the last thing I would want to try. I have watched multiple videos on how to fix it, but nothing works. I don't know what to do anymore. Please someone help me. This update has been out for a relativley long time and NOTHING has been fixed, I can't be the only one having thse problems, right?
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