Re: All my files are gone
@hellblau4 For the Trojan.BitcoinMiner program, Malwarebytes's documentation says that choosing to quarantine it and then restarting your computer should be enough to remove it completely. For DotSetupIo, quarantining is also sufficient, but you may want to read what Malwarebytes has to say about the software:
https://blog.malwarebytes.com/detections/pup-optional-dotsetupio-bundleinstaller/
For Outbyte, if you're not using it (which you really shouldn't—programs like this are more trouble than they're worth even if they're free), its own documentation says you can simply uninstall it the normal way:
https://outbyte.com/blog/how-to-uninstall-outbyte-pc-repair-official-guide/
For the game cracks, hopefully Malwarebytes did its job, but I'd run the scan again when you have time to see whether anything else turns up.
Your dxdiag shows your C drive is quite low on storage, enough that I would immediately suspect OneDrive of pushing your files to cloud storage if you hadn't already checked. Personally, I'd still try unlinking it completely just to see whether it made a difference.
It's best to clear at least another 10-15 GB of space on C for the overall health of your system. The Downloads folder is a good place to look for extraneous files. And you can move backup data, including backup copies of your Sims data, to D, which still has plenty of space.
Once you've run Malwarebytes again, it's a good idea to run a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
Considering the issues you've had recently, I'd suggest backing up everything important to you on an external device starting now and continuing until you've gone at least a few weeks with no more symptoms. While your computer may be fine, if this malware keeps coming back, your best bet would be to wipe your system drive and install a fresh copy of Windows. That's actually not difficult at all and doesn't take much time; the annoying part is the setup: backing up data, redoing your settings, and reinstalling programs. I hope it doesn't come to that, but better to plan for it and not need to follow through than the other way around.
I think it also goes without saying that you'll want to back up your Sims data after each play session. You can delete the older backups when you're sure you don't need them.
