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puzzlezaddict's avatar
puzzlezaddict
Hero+
8 months ago

Re: Asking for help to remove pack from Library

@jarl44  You'll need to contact EA customer support; account issues can't be addressed on this forum.  I would strongly recommend using live chat rather than email.  If you don't see the option, choose a slightly different category of issue.  Live chat is also sometimes available when you're using the site without being signed in, and you choose the "continue without logging in" option.

2 Replies

  • jarl44's avatar
    jarl44
    Seasoned Traveler
    8 months ago
    @puzzlezaddict Thanks for the reply. Im having issues opening a case as this doesnt seem to be listed and I am also outside the refund period
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    8 months ago

    @jarl44  Just choose whatever category allows you to start a live chat.  It doesn't matter so much once you have the support rep on the line, so to speak.

    Sims 4 DLC isn't eligible for refunds anyway, so you wouldn't be able to go that route.  But if you tell the support rep you don't need your money back, they can help.

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