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I also want to add I am not a mac users I am a windows user.
I have the same problem, please fix it as soon as you can
I have the same issue and it been really frustrating
YES! VERY frustrating! I was staying at a family members house and updated my game and was able to log on and play, at my house I updated as well and getting hit with this. I reached out to support and they stated there hasn't been a fix yet, but are working on it as several players are experiencing this. Hopefully it's fixed soon and doesn't takes weeks. The sims is my therapy away from "life", and I'm lost and BORED out of my mind without it.
@Megjayne0711 @mariella94 @phillipsma58 @lilyxoxo345 @jimmyrider_2003 @JustInstallAlrea @LTap430 @88056cc3c1841d9c @ashmanda2 and anyone else seeing this error
Please create an EA Error Report, as described here:
https://help.ea.com/en/help/ea/ea-app/run-ea-error-report/
and post the report ID in this thread.
@candiecoatediv I'm sorry you had to reset your PC, and I don't know why based on what I've seen of this error. But I guess it was faster than waiting for a fix.
Okay so my game seems to be working now somehow.
I uninstalled and reinstalled the Sims 4 game, which was pain, took me hours. After I did that I got a pop up from my antivirus program telling me it had contained some file from the Sims 4, and I clicked to unblock that file. That pop up had never shown up before, while I was trying all sort of things to get the game to work. I wonder if my antivirus had blocked the Sims 4 from launching all along, without telling me. If that is the case, that is really annoying.
Hope this helps someone.
- @mariella94 This worked for me too, thank you so much for posting!!!
same error as above in the thread. not sure how to post my report ID number so tell me if i do something wrong.
report ID:
65c57342-404c-4680-8819-aeefc122982f
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