Re: DXGI-DEVICE-ERROR-REMOVED (new)

Followed the instructions above, so far 3 games no crashes will update l8r after more

Ok well I have no clue what happened, game inst crashing anymore (at least for now, a restart might fix that but no issues whatsoever tonight

few things:

- I uninstalled and reinstalled APEX Legends through Origin

- my motherboard bios firmware was already up to date (didn't need updating or anything)

- I uninstalled my GPU drivers with DDU 3rd party software (clean and restart option)

- Installed Geforce 419.35 driver after restart

- No crashes at all.

Honestly didn't think this would work as I have done all of the steps above previously but without any success. It's quite possible that reinstalling my game while this new crash fix update got pushed out fixed my problem i guess? Must have been a corrupted file i guess? seriously tried the solution above many times + other 'solutions"

Regardless the issue inst present at least for now. I will probably update this post once more tomorrow just to see if a restart reverts anything.

(edit: added dxdiag of the game working normally if this means anything)

That's great news!

The Dxdiag is to show the infromation on your PC its not much to do with what issues you are experiencing.

Yeah its as i thought, DXGI_ERROR_DEVICE_REMOVED is back at it again. Couldn't finish a single game again ☹️

Guess i just have to wait for a fix then.

(for the record this was after i restarted my computer, no apexcrash.txt was generated either)

Thats wierd,

Could you post some event viewer logs for me?

https://answers.ea.com/t5/Technical-Issues/No-error-code-Read-here-for-extended-diagnositics-support-the/m-p/7516524

This should be a consistent fix, something is changing 🤔

Make sure you are using the latest GPU driver BTW (a recent update happened)

https://www.nvidia.com/Download/driverResults.aspx/145534/en-us

Try a system cleanup with this guide and skip to the cleaning.

https://answers.ea.com/t5/The-Barracks/Building-a-stable-foundation-for-your-PC-Windows/td-p/7605212

Something else to try:

DISM.exe /Online /Cleanup-image /Restorehealth

sfc /scannow

I'l have to get to steps 2 and 3 tomorrow, however i've looked at the event viewer logs.

Im fairly certain of the time of the crash, and two events pop up around that time. One is a 'warning' for r5apex.exe being blocked from accessing the graphics hardware. The other is an error that was generated like 11 seconds after the display warning. Posting both below, 'warning' then 'error'. 

Thanks.

Hmm,

in programs and features unistall Intel Rapid Storage Technology if you have it.

Also what Antivirus are you using?

Pretty sure its just windows defender, nothing 3rd party

Cool ill wait for you to finish the rest of the solutions and get back to me once your ready.

👍

Just tried the new driver released today with fresh install. Ran around in training mode for about 5 mins before getting same error. Ill post the event logs here in a sec.

Here is the latest event, occured roughly 5-10 mins before I crashed.

DistrubutedCOM errors can be ignored.

Just as a thing to check hardware wise.

Reseat your GPU and check the power cables are connected.

Once the system clean has been done and the GPU reseat is done we may have to check power saving settings in two area's after.

K well i've reseated the GPU and used the cleaning methods in your 3rd link. Played training for 10 mins, no crashes whatsoever. By now there should have already been one! 🙂

Gonna mark that post of yours as the solution. If anything happens in the near future i'll update this thread. I'll be damned if the GPU wasn't fitted properly this whole time.

Regardless, cheers for the help man. Helped me so much 🙂)))

Np bro 👍

Yeah it just happened again on the second game i played today. DEVICE-ERROR-HUNG was the error this time, rather than device removed. :/

side note: i did notice some visible 'hitching' or 'stuttering' playing through this time.

Here is the display warning form event viewer

Also this followed shortly after as an error, but i do remember you telling me to ignore these. but here it is anyway.

Alright,

1. In my guide follow section 4 and whitelist Apex with both public and private boxes ticked:

https://answers.ea.com/t5/The-Barracks/Building-a-stable-foundation-for-your-PC-Windows/td-p/7605212

If you have a thirdparty antivirus (not windows defender) could you uninstall that please?

(if you do let me know which AV it is)

2. Press the win key and type power,

>click power and sleep settings.

>Click Additional power settings.

>Select the high performance plan:

>Then click change plan settings.

>Change advanced power settings.

Now here you can take you time to change power settings how you see fit but the key thing to change here is this bit:

set it to that and apply.

3.Right click your desktop and open Nvidia control panel.

> manage 3D settings.

>Program settings.

> Select Apex legends in the drop box.

> Set Power management to maximum performance.

> apply and close the window.

4. Right click your Win menu icon and select device manager.

Under System devices right click all the PCI-toPCI Bridge devices and update them.

(you will notice your system trying to adjust itself as you do this)

Also thanks for being patient, a new bug is hard to find a fix for especially users who wont spend time to identify the issue. :P

The first 3 steps I already had done. Followed through with the 4th in device manager to see that they're already up to date.

(edit: no 3rd party anti-virus btw) 

Okay run CMD in admin and run each of these:

sfc /scannow
DISM.exe /Online /Cleanup-image /Scanhealth
DISM.exe /Online /Cleanup-image /Restorehealth

Im not sure if i mentioned this but uninstall Intel Rapid Storage Technology if you have it installed.

Just tried those methods then, still crashed, and no I dont have rapid storage installed.

same error DXGI-DEVICE-ERROR-REMOVED

(edit: the crashes seem completely sporadic, the one yesterday was at the end of a match. The one I got just then was as I just reached the title screen.)

Hmm,

Ive been looking online at similar issues and they seem to point towards hardware instability.

Have you overclocked your GPU?

Or do you have MSI afterburner or evga percision installed that you don't use?

Just an update from before, I started looking online for solutions and started investigating around permissions in my registry to see if anything was blocking the GPU. I screwed up royally and borked the PC (computer was so messed backups were deleted/restricted). As a result i've now got a fresh install for windows, from the ground up.

Tomorrow i will reinstall apex again, test for crashes and whatnot. That will probably be able to pinpoint whether this is a hardware issue just as you said.

Thanks for the help again 🙂

Ahh, yeah registry editing is mostly to edit whats default in windows it won't fix a problem when the registry intends to work by default.

BTW the sfc /scannow stuff we did earlier would have resolved that if there was a problem with the registry.

There are some tests we can do for the GPU if there is still an issue.

There is two solutions to try, one being a tempoarly fix that will allow you to use the GPU.

Second being to RMA the card as it fails to perform as expected.

and once again if it does crash like before, could you post the exact details of the hardware you brought?

The whole PC.

Oh yeah dont forget to setup your system since its a reinstall:

https://answers.ea.com/t5/The-Barracks/Building-a-stable-foundation-for-your-PC-Windows/td-p/7605212

We are near the end of finding a solution, don't worry XD 👍

Yeah everything is set up, got the error again. :/