Product: Apex LegendsPlatform:Sony Playstation 4Please specify your platform model. Sony PlayStation 4 ProWhat is your gamertag/PSN ID/EA Account name? dockoto777Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Are you using any software with an overlay? NoWhich Legend were you playing (if applicable)? Which Legends were your squad mates using (if applicable)? Where did the issue occur? Returning to the lobby after a matchWhich part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. this happened after a game in which I earned enough points to move to the next level in my battle passWhat were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. just reading my stats and seeing I earned a new levelDid your squad mates also experience the issue? I don't knowHow many matches had you played in a row before the issue occurred? season 6When did this happen? (dd.mm.yy hh:mm) 13.11.2020 21:50How often does the bug occur? Every time (100%)How severe is your issue? Minor impact to gameplayWhat happens when the bug occurs? I am not receiving my Battle Pass Apex Packs (Free and Premium)What should be happening instead? I should be able to open my apex pack and keep/use its contentsSteps: How can we find the bug ourselves? earn stars, earn a new level and when you reach an apex pack reward you wont get itI contacted EA's Chat help and they said there is nothing they can do to help me and to just post it in the forum and maaaaaaybe someone would see it, take interest and try to find a solution for my problem.

It does look like there can be delayed notifications for BP unlocks, which might be leading to confusion, but the packs are getting delivered. @Dockoto Of your recent packs, the Quarantine 722 skin for Wraith was acquired from one of your BP packs. @cooki3monsta54 You are also receiving the packs from what I can see.

I appreciate your answers, after last update I actually got all the packs I was missing and Apex went back to being PERFECT 😍

Hi @Dockoto This forum has a lot of useful info and experienced users, but we cannot open your account to take a look. The people at the support can do that. I would suggest calling them back (chatting, etc) and stating that you don't receive the items you paid for. They can open your account to see what is going on. So, please contact EA support If this doesn't work, please update me by responding to this thread!

I got the season pass and have not been receiving any of the apex packs past the legendary one. Idk why at all and I have not been able to find a fix.

I just had this problem, paid for the battle pass but not getting any packs.

I am not receiving my Battle Pass Apex Packs (Free and Premium)

12 Replies

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DYSPROssium
Hero (Retired)
5 years ago
Hi @Dockoto

This forum has a lot of useful info and experienced users, but we cannot open your account to take a look. The people at the support can do that.

I would suggest calling them back (chatting, etc) and stating that you don't receive the items you paid for. They can open your account to see what is going on.

So, please contact EA support

If this doesn't work, please update me by responding to this thread!
cooki3monsta54
5 years ago
I got the season pass and have not been receiving any of the apex packs past the legendary one. Idk why at all and I have not been able to find a fix.
EA_David
Community Admin
5 years ago
It does look like there can be delayed notifications for BP unlocks, which might be leading to confusion, but the packs are getting delivered.

@Dockoto Of your recent packs, the Quarantine 722 skin for Wraith was acquired from one of your BP packs.

@cooki3monsta54 You are also receiving the packs from what I can see.
Dockoto
5 years ago
I appreciate your answers, after last update I actually got all the packs I was missing and Apex went back to being PERFECT 😍
iJellanie
5 years ago
I just had this problem, paid for the battle pass but not getting any packs.
EA_David
Community Admin
5 years ago
@iJellanie Looking into this, it looks like the packs were delivered at the time of the BP purchase, at that point you were due 1 regular and 1 legendary apex pack on the premium track, having gotten the free track content the week beforehand. Other BP pack content seems to have been delivered without issue too.
iJellanie
5 years ago
I got all the packs except for level 32 (sorry I wasn’t clear) maybe I got it but it definitely didn’t open on my screen. I will look into it again thanks!
hippypicklerick
5 years ago
Boss I didn't receive my apex pack from leveling up and the premium battle pass
NeyeeN
5 years ago
Im not getting any packs from the begining of the battle pass either
TheAliexpress00
4 years ago
Hello i am Ziga i play on origin with the name:TheAliexpress007my Ea account has the same name. This is not the first time this happened to me so is kinda anoying being in a disadvantage playing the game. So when i level up in the battle pass i get a notification that i have gotten packs or apex coins but when i leave the notification the packs aren't there. This happens to me every time so it is very sad and disappointing. I get apex packs just from leveling up .Please help me with this problem of mine. EDIT: i we reached level 100 didnt get the 100 apex coins again and i figured out that i really never get it despite the notification.

I have contacted Ea help 4 times now they are sending me the same message: I would like to advise you to please wait for 24 hours .Also request you to clear the cache of Origin. despite the fact i told them i did it and that it doesn"t work.