Re: Game freezing when I open deathbox or my inventory

Hi @EA_Kent,

Thanks for coming back to me.

Yeah sure, we can try whatever it needs.

Anyway, after the release of the first patch for the new season, I started to have these issue, so the first thing I did was follow the steps:

1. Updating the game with the new released patch 
2. Verify the game files right after the patch (usually this fixed some issues previously)
3. Delete and reinstall the game completely
4. Delete and reinstall some older NVIDIA drivers
5. Reinstall the whole PC and installed everything fresh
6. Disabled Instant Replay for a while, but the issue was still there

Nothing from these thigs above resolved my issue, so I believe that uninstalling and reinstalling the NVIDIA driver will not fix this issue, following the steps above, but I can try it again it's not a problem.

p.s. yesterday in my second game in a row, at the end of the match, when there were 2 other squads left, against us there was a Bangalore who issued her ultimate, during which I tried to use octane's jumpad to avoid the thunder, and after I used it, until the end of the game (5 minutes), it locked me at 15 FPS from the previous 100-110FPS and freezes again if I tried to open another death box or inventory.

@SancukoSan 

Got it, thanks for the info!

Since you're on a fresh install of Windows we can probably rule out a corrupted driver, like you said. Have you been watching your hardware usage and temperatures while Apex Legends is running? Are you seeing anything out of the ordinary? 

@EA_Kent 

Oh yeah, I forget to mentioned that too, sorry.

I'm using two monitors and on my other monitor, I'm constantly looking the temperature and usage of my hardware by using Sidebar Diagnostics, and when I'm playing Apex Legends, my CPU it's going 100% from which 93-99% usage is from Apex Legends. I don't have a screenshot at a moment, but I will share it as soon as I will start playing.

Yesterday I didn't noticed any kind of freezes like before, but I was playing only Arena matches, where there isn't anything death boxes, but also my GeForce Experience Instant Replay was turned off, so I'm not sure if it's coming from the GeForce Experience or it's not happening in Arenas, but the CPU stays as I mentioned above.

@SancukoSan 

Thanks for the update!

We have been looking into the high CPU usage that people have been seeing since the current Season started. It is interesting to note that it doesn't happen in Arenas. 

Have you tried playing any BR matches since yesterday? Are you still seeing any freezes happening outside of Arenas? 

I have the same issue when I turn on texture streaming budget in the video settings. My game is perfectly fine until I open box or my inventory, I have to turn off texture streaming budget to stop having this issue.

Thanks for your fast response @EA_Kent.

I haven't tried playing any BR matches today because I was stuck at work, but I'm planning to play some matches right now (even Arenas), so I will let you know.

Hi @EA_Kent,

Sorry for the late response, I was able to catch this screenshots but it goes from 80-90% and full CPU is 100%.

Also as I said, Arena is fine, doesn't freeze when I open Inventory and the CPU it's fine, it's not 100%, but on BR I'm still experience Inventory/Death box freeze again and CPU is 100% most of the time.

@SancukoSan 

Thanks for the info! I appreciate you following up and sharing this. 

@EA_Kent No problem at all, I will do anything this issue to be resolved

This is the new CPU screenshot I got it while I was playing BR yesterday