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EA_Dennis's avatar
EA_Dennis
Icon for EA Staff rankEA Staff
12 years ago

Re: Why my ping high to Singapore server

We don't know why your latency is a bit higher (yet) 🙂

But if you would like us to investigate this a bit further, feel free to post a tracert and pathping log to the Battlefield server you are playing on. This will allow us to take a look at the connection between you and the server. You can find the server ip at the server details page over at Battlelog, or for console servers it should be available via the details window.

Press Windows Key + R and type in "cmd". This will open a command window, please type in tracert xxx.xxx.xxx.xxx (please replace xxx.xxx.xxx.xxx with the server IP address)

After the trace has finished right-click into the window and select mark, mark the full log and right-click again. This will save the marked text into your clipboard, you can now add it to your reply by pressing Ctrl + V.

In the same cmd window, enter pathping -n xxx.xxx.xxx.xxx for the pathping log. This may take up to a few minutes, please wait until it's finished completely.

Mark and paste it into your reply as well.

3 Replies

  • Anonymous's avatar
    Anonymous
    12 years ago

    C:\Users\arip>tracert 216.185.114.85

    Tracing route to 216.185.114.85 over a maximum of 30 ho

      1    <1 ms    <1 ms    <1 ms  192.168.1.1
      2   151 ms   127 ms   108 ms  175.137.109.206
      3     *        *        *     Request timed out.
      4     *        *        *     Request timed out.
      5     *        *        *     Request timed out.
      6     *        *        *     Request timed out.
      7     *        *        *     Request timed out.
      8     *        *        *     Request timed out.
      9     *        *        *     Request timed out.
     10     *        *        *     Request timed out.
     11     *        *        *     Request timed out.
     12     *        *        *     Request timed out.
     13     *        *        *     Request timed out.
     14     *        *        *     Request timed out.
     15     *        *        *     Request timed out.
     16     *        *        *     Request timed out.
     17     *        *        *     Request timed out.
     18     *        *        *     Request timed out.
     19     *        *        *     Request timed out.
     20     *        *        *     Request timed out.
     21     *        *        *     Request timed out.
     22     *        *        *     Request timed out.
     23     *        *        *     Request timed out.
     24     *        *        *     Request timed out.
     25     *        *        *     Request timed out.
     26     *        *        *     Request timed out.
     27     *        *        *     Request timed out.
     28     *        *        *     Request timed out.
     29     *        *        *     Request timed out.
     30     *        *        *     Request timed out.

    Trace complete.

    C:\Users\arip>pathping -n 216.185.114.85

    Tracing route to 216.185.114.85 over a maximum of 30 hops

      0  192.168.1.3
      1  192.168.1.1
      2  175.137.109.206
      3     *        *        *
    Computing statistics for 50 seconds...
                Source to Here   This Node/Link
    Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
      0                                           192.168.1.3
                                    0/ 100 =  0%   |
      1    1ms     0/ 100 =  0%     0/ 100 =  0%  192.168.1.1
                                   42/ 100 = 42%   |
      2   48ms    42/ 100 = 42%     0/ 100 =  0%  175.137.109.206

    Trace complete.

  • Anonymous's avatar
    Anonymous
    12 years ago

    Nice EA for POOR Services and feedback. After more then 3 days, there is no solution and feedback. So poor EA

  • EA_Dennis's avatar
    EA_Dennis
    Icon for EA Staff rankEA Staff
    12 years ago

    Sorry for not replying earlier. 

    If you take a look at your tracert, you will see that your ping is already quite high when reaching the first hop after your local network:

     2   151 ms   127 ms   108 ms  175.137.109.206

     

    This hop is basically your first step into the internet and is based within your ISP's network. Please get in touch with your ISP regarding your increased latency and they might be able to look into this for you.

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