You'll need to contact a game advisor for help. We can't do anything with accounts on the forum for obvious security reasons.
Follow these steps:
1. Click the link https://help.ea.com/en/contact-us/ask
2. Where it says, What Can We Help you With, type in 'Origin'
3. Click Find Solutions
4. Select "Account Management" from the drop-down list
5. Click: Find Solutions
6. Scroll down a little and on the lower right hand side, Click "I Still need Help"
The Window Will Open...
Depending on your geographical location and the time of day, you may see the options for Live Chat, Phone or Call back.
They'll take you through account verification then help you change your question.
Hope this helps.
