Forum Discussion

To try and help you start with this ...Also post your PC specs if this fails to help / fails to find anything...

First update all this..

Latest version of DirectX see this page
http://www.microsoft.com/en-ca/download/confirmation.aspx?id=35

Reinstall Microsoft C++
NOTE>>> you need to select the x64 or the x86 file depending on what architecture your computer has. To find this out, Click Start, right click on "Computer" and select "Properties". Under system type is should say "32-Bit Operating System" or "64-bit Operating System". If 32-bit operating system, download the x86 file, and if 64-bit download the x64 file.
http://www.microsoft.com/en-US/download/details.aspx?id=40784

Update your Microsoft .NET framework.
http://www.microsoft.com/en-ca/download/details.aspx?id=30653

Adobe Flash Player update
http://get.adobe.com/flashplayer/

Go to Punk Buster site
http://www.punkbuster.com/index.php?page=pbsetup.php

1- Download PB then extract files to your desktop.
2- Open Punk Buster folder.
3- Click on the PB setup and it will open.
4-Add your BF4 game to punk buster its at the top of Punk Buster.
5-Then update punk buster again at the top of Punk Buster.

Reboot PC test BF4

Then do this...

Test your windows for errors
NOTE>>> Running SFC does not guarantee the crash will not happen, but it will ensure it is not because a windows Dll or file is corrupted in windows.
This works in all windows O/S vista Win7, Win8 and Win8.1 windows system file checker :] Copy and past this to note pad and put it on your desktop. As open programs can give you errors when you run this.

...... sfc /scannow ..... ever hear of it if not your going to love this .... it will inspect all the important windows files as well as the windows DLL files. If windows system file checker finds any issues with the windows files and windows DLL files it will replace them. This little tool as well as the event viewer saved me and fully helped me fix my BF4 issues as well as saved my .... many a format since I found it. This is the best toy they ever put in windows :]

For win7 go to start left click in search type cmd and right click cmd pick run as admin

For win 8.1 right click start bottom left of screen and pick command prompt admin

1 - Open administrator command prompt and close web pages and programs like origin.

2 - Type or copy and paste in sfc /scannow and hit enter, This takes 5 min to 15 min SSD vs HD

3 - This can go one of a few ways ..... no errors ... it fixed some errors ..... could not fix all errors...... does not finish checking and errors out ....... and the last one could not fix errors at all :/

4 -After its done reboot and do it again even if you had no errors the first time or had errors, could not fix ... run sfc /scannow again and when its done a second time reboot. You need to do this a and get no errors 2 x in a row ...

5- So if you ran it 2x and no errors your safe you can stop now for now lol, If you had errors first time but not the second then run sfc /scannow again and when its done reboot. You need to get could not find any errors 2 x to be safe. If it still finds errors try and run it a few more times until it finds no errors 2x AND ALWAYS REBOOT BETWEEN RUNNING sfc /scannow

6 - If you get a message indicating that it can not be repaired and you ran sfc /scannow more then 3x in a row on win vista or 7 mm you need a format or try repair win 7 :/ But after format or repair and all updates are done run sfc /scannow to make sure your windows is stable same deal 2x error free reboot between them.

If your O/S is Win8 or Win 8,1 then you can run this next command / line in administrator command prompt. Sadly this does not work for win vista or 7 :/ It will restore the health of your PC and you dont lose anything and it will also fix errors in the registry :]

dism.exe /online /cleanup-image /restorehealth ------- ONLY works for windows 8 and 8.1

7 - When its done reboot

5 Replies

  • Anonymous's avatar
    Anonymous
    11 years ago

    ok thx for this solution...I will check this soon tomorrow.  and keep you posted if that worked.

  • Cool good luck today if this does not help we will keep working on it.

  • Anonymous's avatar
    Anonymous
    11 years ago

    ok I've been trying to fix this for a long while now and still with all those reccommandation its still crashing.  
    I just dont know anymore.   Sometime I get to be able to play 30 min or a short 5 sec... I dont know what trigger this bug and my BF4 crash.  With Hardline beta its still worst.

    Here are my spec and my error message :


    Intel Core i7-4820K CPU @ 3.7GHz , 16Gb Ram, 64 bit OS, Win 7 Home Premium, Service pack 1,
    Nvidia GeForce GTX Titan Black ...all latest video driver installed.

    problem crash 1

    Problem signature:
    Problem Event Name: BEX64
    Application Name: bf4.exe
    Application Version: 1.4.2.23831
    Application Timestamp: 547fa9b4
    Fault Module Name: StackHash_1dc2
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Offset: 0000000000000000
    Exception Code: c0000005
    Exception Data: 0000000000000008
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 4105
    Additional Information 1: 1dc2
    Additional Information 2: 1dc22fb1de37d348f27e54dbb5278e7d
    Additional Information 3: eae3
    Additional Information 4: eae36a4b5ffb27c9d33117f4125a75c2

    or
    problem crash 2
    Problem Event Name: APPCRASH
    Application Name: bf4.exe
    Application Version: 1.4.2.23831
    Application Timestamp: 547fa9b4
    Fault Module Name: dlumd11.dll
    Fault Module Version: 9.18.7.7
    Fault Module Timestamp: 5472ef36
    Exception Code: c0000005
    Exception Offset: 0000000000011306
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 4105
    Additional Information 1: c618
    Additional Information 2: c618615743f4bd7c66b20192fc196b51
    Additional Information 3: 3636
    Additional Information 4: 3636c551b4d614b4ac751e0d08a5ddda

  • Ok I need to look up your errors more it it could take time to hunt down but for now give this a go and see if it helps...ps do all settings reboot pc test bf and if same errors then  try a clean  boot as well and test BF

    Run the game as Administrator:
    Go to the Origin games folder (C:\Program Files (x64)\Origin Games\Battlefield 4) and find Bf4.exe. Right click it and go to PROPERTIES, then COMPATIBILITY and check the box next to RUN THIS PROGRAM AS ADMINISTRATOR.
    Do the same with BF4_x86.exe as well.

    Run Origin as Administrator:
    Go to C:\Program Files (x86)\Origin and right click on Origin.exe and go to properties. Then go to compatibility tab and check the box next to RUN AS ADMIN.

    Disable Origin in game:
    In Origin - Application settings - Origin in Game - disable Origin in game

    Origin Cloud Storage turn it off
    Origin, settings, General

    Make Sure BF4 is set to 64bit if your windows is 64bit
    1- open origin and go to My Games
    2-Right click BF4 and go to Game Properties
    3-Under when launching this game set it to x64 and check off disable origin in game.
    4- Hit apply REBOOT your PC and then test your BF4

    Reboot PC test BF4

    Try a clean boot : run a Clean Boot: http://help.ea.com/en/article/how-to-clean-boot-your-pc/
    This should ensure that no programs are interfering in the background.

    Check your firewall to be sure it is open to the game and not blocking it.
    Below are programs known to make issues in BF4

    Disable Mantle if you have it and try Direct X, Turn OFF Anti-Aliasing Deferred in video card settings in game. If you have page file turned off then turn it back on as this can make errors even with 32gigs ram.

    Others have said if they uninstall MSI Afterburner issues / crashing is stopped. So if you have this installed remove program and test BF4. Also look at other programs as Asus Game First Service, Razer synapse, Razer Cortex, Qualcomm Killer Service , Fraps, EVGA Precision, Geforce experience, be sure to turn off the streaming function that is enabled by default ,Raptr, RivaTuner , ASRock eXtreme Tuner, Steam, Skype, aero ,Overwolf extra program in teamspeak and xfire are known to make issues as well. And I am sure more programs not in my list yet turn one off at a time and test BF4.

    Uninstall the HD Audio Driver from the video card driver install add/remove programs. This silly thing makes issues in BF4 for some. Reboot then repair BF4 to be safe.


    If all this fails to fix it then try this...

    C:\Users\your PC Name\Documents\Battlefield 4

    BF4 folder in my documents holds game configs and screen shots even if BF4 is installed on different drive. When you uninstall BF4 it does NOT remove this folder. So when you install the game again you can still have the same issues. Even if its not a new install it is still worth trying as the game cfg could be mucked up.

    1- Go to my Documents and remove BF4 folder place it on your Desktop for now.
    2- Be warned you do have to set up your in game settings again.
    3-Repair BF4
    4- When done go test your game. If it fails reboot your PC and run repair game again and test BF4.

About Battlefield Franchise Discussion

Discuss the Battlefield games in this community forum.133,566 PostsLatest Activity: 26 days ago