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ietxmmyrus's avatar
ietxmmyrus
Icon for EA Staff rankEA Staff
8 years ago

Re: Black Friday Deal ordering problems...

Hey @Jaxon6W,

there's two possible scenarios here. Two Factor Authentication can be activated for both the EA account and the Xbox account.

If you have access to the game and can go to the store, it is probably the Xbox where you set up the code

Here's the link to the "I've forgotten by Xbox One passkey" website. If the screen looks somewhat like this, you're on the right track.

1 Reply

  • Anonymous's avatar
    Anonymous
    8 years ago

    Yep, thanks man.  That was the problem.  As the link you provided says, if you don't know the passkey and enter the wrong thing 3 times, it makes you provide your Microsoft Account Password.  Which I had. Then you just set a new passkey. Of course, now my kid knows how to order games on my credit card. But the jokes on him, that thing expires soon. :-) Thanks again

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