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84 Replies
Will be at work till later this arvo let you know how I go
- EA_Aljo6 years ago
Community Manager
Sounds good. Thank you.
Servers have been down since February 29 for me(E. US).
They came back online briefly March 2, but quickly went down again.
Status on this site says operational, but that’s not right. People are reporting problems daily, from US, Europe, Asia and Russia.
- EA_Aljo6 years ago
Community Manager
Hi, @Niobiss13.
Did you try the power cycling steps I suggested?
Of course. No problems on any other platforms or games. Just BF/EA servers.
I hadn’t tried any other EA games, but I just now tried to connect on UFC3 and there’s problems there as well.
Seems to have come good it's letting me join servers now what do you Think happened?
- EA_Aljo6 years ago
Community Manager
Try clearing your alternate MAC address with these steps:
Go to your Xbox One Settings (Just press Start, then click Settings)
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"Let me know if that helps or not.
- EA_Aljo6 years ago
Community Manager
Great! Glad you can play again. As far as what changed, there could be any number of things. We weren't aware of any issues with the servers so it's possible there was something going on with your ISP that they resolved.
I’m on PS4, but no worries, the problem seems to have been fixed. I’m also connecting now with no issues.
- EA_Aljo6 years ago
Community Manager
Cool. I'm glad you can connect again! If you need help with anything else, let us know. Good luck on the battlefield!
- @EA_Aljo Hey my account doesn’t let me play online with my friends, all it says is to play campaign.
How can I fix this problem because this has ruined me and my buddy’s is grind, PLEASE HELP! - EA_Aljo6 years ago
Community Manager
Hi there, @B1gteeth.
Do you have a current PS+ subscription?
I am on Xbox
my account name is EcO Fears on Xbox live
- EA_Aljo6 years ago
Community Manager
Have you tried the suggestions in this thread already? Power cycling and clearing your alternate MAC address.
Yes I have tried everything you said to do and none of them worked sadly ☹️
- EA_Aljo6 years ago
Community Manager
Which mode are you trying to play with your friend? The co-op missions or standard multiplayer? What exactly happens when you party up and try to play?
All I want to do is play multiplayer, the only option is to play campaign. I can’t connect online to play with my buddy’s I just don’t know what to do because I have tried everything, nothing is working.
- EA_Aljo6 years ago
Community Manager
Is your Xbox Live Gold subscription up to date?
all my other games connect just fine, just no BF4
- EA_Aljo6 years ago
Community Manager
Can you give me some more details? What exactly is happening? Thanks!
- @EA_Aljo Yes my Xbox live gold is up to date.
- @SoLocr Same with myself every other game connects except BF4.
- EA_Aljo6 years ago
Community Manager
Do you have another gamertag you can try? Just as a test. That would help us narrow this down to an account issue.
- @EA_Aljo Ok I will actually try that, I just didn’t want to lose my account but I will try that and let you know.
- EA_Aljo6 years ago
Community Manager
This won't cause you to lose your account. Just let me know how it goes. Thank you 🙂
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