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d9e766c957ac290's avatar
8 months ago
Solved

How do I delete or deactivate my account?

How do I delete or deactivate my account?

I have searched through the forum for a way to do this and every single time it just sends me to another page, then another and back again sending in a loop. This is getting ridiculous, and I am so frustrated with this. I believe my account was hacked as when I try to buy a game through Xbox it gives me a verify email and phone number that I do not know and obviously have no access to. I have made sure that this was not on Xbox's end, and it appears to be through EA. It has only happened when I try to purchase EA games, and I have no other accounts associated through Xbox but found that my EA account has two other usernames that I do not know.

Though the Q&A's I understand that I need to create a ticket or case to delete my account but I am not given the option to do so as the pages are just telling me that I need to "speak to an advisor" when I click on the link to do so it sends me to "how do I delete my account" and again to "speak to an advisor"

I used the AI Beta chat to try to get a phone number to contact for customer service in America and it gave me 1-866-543-5435 which was a sex hotline. This is beyond frustrating as I do want to continue to play EA games but the fact that I am having so much difficulty with this is beyond crazy.

Is there an email that I can use to contact customer service to delete my account as I wish to do so through email rather than over the phone. If anyone knows what email to use, I would greatly appreciate it.

4 Replies

  • its still the same things.This didnt helped me and i really need this ASAP.

  • 8c97MrLh2f32's avatar
    8c97MrLh2f32
    Newcomer
    21 hours ago

    This doesn't help me either.  Someone created an account using my email and I can't just delete it myself?  Then the help page for that specific topic isn't very helpful.  It tells me to open a case, but no info on how to do that.  I've contacted EA, but gotten no confirmation that I have done so.  And I apparently have no open cases.  What even is this nonsense?  How do you not have a chatbot or a phone number?  No wonder some random person chose this place to use my email to start an account. 

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