Re: BSOD playing BF2042

Thank you for the prompt reply and all the information provided. 

I performed all steps you provided. I will be testing the game tomorrow!

Regards,

Matt

Hello,

Unfortunately even after completing all the steps you mentioned, I am still getting a BSOD. The code is: CLOCK_WATCHDOG_TIMEOUT.

@Froztd  If ya run SFC /SCANNOW , do ya get errors everytime ?

Press Windows key + 'R' ,typ CMD
Press and hold down CTRL + SHIFT and press ENTER.
When User Account Control shows up, click Yes.
Use the following command line:

chkdsk /f

Reboot system, now checkdsk will run before windows boots, dont touch/cancel it.
Let it run and tell us if ya see any errors/fixes

Did ya OC anything in bios (XMP is profile 1?)
Ya use DDR5 memory , what Hz is it capable to run on?
In what slots did ya set those ram stick(s) <-- post photo please.
Can ya tell details about your ram <-- partnumbers ?

Thanks

PS could you this to please

Press Windows key + 'R' ,typ CMD
Press and hold down CTRL + SHIFT and press ENTER.
When User Account Control shows up, click Yes.
Now enter this command:

wmic /output:C:\mb_mem_bios_info.txt memorychip list full&wmic /append:C:\mb_mem_bios_info.txt baseboard get product, Manufacturer&wmic /append:C:\mb_mem_bios_info.txt bios get smbiosbiosversion

At youre C: drive there is now a file called mb_mem_bios_info.txt post this file please !!!

The bolded line is just 1 command, copy and past all !!!

Hello,

I ran SFC /SCANNOW but found no error everytime.
I ran the chkdsk /f but no error were replorted during the scan at boot.

I did try overclocking my PC in the past but these settings are long gone and Bios was reset multiple times to its default settings.

I did set the memory profile to XMP 1 as you suggested in your last email.

The RAM that I'm using is: G.SKILL Trident Z5 RGB Series 32GB (2 x 16GB) 288-Pin PC RAM DDR5 6600 (PC5 52800).

I have attached a picture of the memory slots.

I have also attached a file containing memory and bios information as you requested.

Thank you,

Matt

@Froztd   Ok i did check QVL for memory support at youre MB.
The partnumber F5-6600J3440G16G is not in this QVL.
This does not mean its not compatible, but to be sure ya should contact GIGABYTE for this.

It is possible cause those partnumbers F5-6600J3440G16G arent in QVL can give issues (no stable memory run).
Did ya try to use other XMP profiles, all profiles at 6000mts or lower.
Also try without any XMP profile set.
If ya still got issues/errors, please test youre memory sticks, one by one

When installing a single memory module, we recommend that you install it in the DDR5_A2 or DDR5_B2 socket

Get 1 stick out and run system, test game only with 1 memory stick.
If ya get errors (or not) replace the stick with other one and test again to see if (this) there is a broken memory stick(s).

Ya could use a memory test tool <-- but they do not always show errors , even when stick(s) are broken/damage)

so first test with differen XMP profile (6000 mts or lower) also test with no XMP profile set.
Incase still errors test youre stick if they are faulty/broken (unstable)

Thanks

did ya buy those 2 sticks in one box, or both in their own box ?
ps link from gigabyte motherboard supported memory
https://www.gigabyte.com/nl/Motherboard/Z690-AORUS-MASTER-rev-1x/support#support-memsup

Thank you again.

I will do the testing and contact Gigabyte. 

For your information, I used to play Battlefield with this setup without any issue so I don't think the issue is the RAM not supported by motherboard. This said, it could be because of the XMP profile. I will get back to you when I have more information to provide.

Cheers,

Matt

If you purchased this game from steam, go into steam and then Library and select Battlefield 2042.  Perform a verification of game files.

If you see it repair 3 files, the game will run and be fine again for a while - but this problem will likely repeat. 

It appears that somehow 3 files associated with the EAAntiCheat are being corrupted while playing the game.

Its been happening to me now since July 15, 2024.

The files I see this happening to are:

"EAAntiCheat.GameServiceLauncher.exe"

"preloader_l.dll"

"EAAntiCheat.GameServiceLauncher.dll"

The log of corrected files will be in your "content_log.txt" in the Steam log directory.

I have repaired eaanticheat without success, I have uninstalled and reinstalled eaanticheat, uninstalled and reinstalled bf2042, verified that my system is current with all patches, updates, drivers, etc., checked and verified dxdiag is clean with no problems detected, etc.

My system is running Windows 11 Pro, Intel 14900K CPU, Nvidia 4070 TI etc.

BSOD always pointing to eaanticheat file ending in ".sys"

I've played the game since day 1 without issue, so I don't know if this is something to do with steam or eaanticheat or a combination of both.

dxdiag does show the following crash dumps:

+++ WER1 +++:
Fault bucket , type 0
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: EADesktop.exe
P2: 13.275.0.5788
P3: 66bce690
P4: 0f4b
P5: 67246080
P6:
P7:
P8:
P9:
P10:

+++ WER2 +++:
Fault bucket 1957323830145769750, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: EAAntiCheat.GameService.dll
P2: 0.0.0.0
P3: ab998ec1
P4: EAAntiCheat.GameService.dll
P5: 0.0.0.0
P6: ab998ec1
P7: c0000005
P8: 00000000014ab7e3
P9:
P10:

I purchased the game through the EA platform (Origin back there). I communicated with Gigabytes but received no answer so far. I have tested the memory configuration and I receive a blue screen everytime. I think I'm just going to give up on resolving this issue since it does not happen with any other game such as:

- Call of Duty Warzone 2

- Path of Exile

- Diablo 4

- Sea of Thieve

- Counter Strike 2

- Dota 2

- Dragon Age 3

- The Elder Scrolls Legends

- Civilization VI

I appreciate all the help you've been providing and wish you all the best.

Regards,

Matt

@FroztdDid ya try a windows reinstall (or repair) already ?
Do ya use Intel Extreme Utility or any gigabyte center app ?

Cheers

did ya download install all drivers from gigabyte website (also the firmware update?)
Bios update and selected any intel settings in bios ? ?

I updated everything manually from the gigabytes website. I removed one slot of ram and since then I am no longer getting the Clock_Watchdog_Timeout. Now I am getting Machine_Check_Exception

I also found this in the event viewer when I received the BSOD:

Faulting application name: GNSSsdFwD.exe, version: 24.6.19.1, time stamp: 0xc8642558
Faulting module name: KERNELBASE.dll, version: 10.0.22621.3958, time stamp: 0xfbc3a4f6
Exception code: 0xc000041d
Fault offset: 0x000000000005fabc
Faulting process id: 0x0x3498
Faulting application start time: 0x0x1DAF9B048E7CECC
Faulting application path: C:\Program Files\GIGABYTE\GBTSsdFirmwareUpdate\GNSSsdFwD.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: eee6b2c7-092b-4350-b86e-9ff37241599b

I searched for the file GNSSsdFwD.exe online but could not find anything. Gigabytes replied to me at last so I sent them this last update.

@Froztd  i found this.

quote:
GNSSsdFwD.exe is an executable file developed by GIGA-BYTE TECHNOLOGY CO., LTD. and is associated with the app "GNSSsdFwD". This file is part of the software package provided by GIGA-BYTE for their products, and is designed to update or manage the firmware for GNSS (Global Navigation Satellite System) devices

I wonder what hardware/software ya got installed.
I got the Gigabyte Aorus z690 ultra ddr5, but cannot find (yet) any software/driver for this GNSSsdFwD.exe.

Maybe it is an memory issue , or faulty memory that brings this issue up.
I dont no, but good to read Gigabyte and you are investigating this issue !!!

Keep us up to date please , thanks.

Cheers

ps tha file adres/location,  its a tool to update SSD firmware
C:\Program Files\GIGABYTE\GBTSsdFirmwareUpdate\GNSSsdFwD.exe
Any broken/faulty ssd ? did ya test ssd and try with only 1 ssd (ya probarly need to reinstall system for this)

I do see ya got 20TB HDD in youre system and only 1 SSD from 1TB
Is ssd firmware uptodate ?
Any RAID issues ? <- software/firmware related ?

Edit:
 This can help ya to, https://www.tenforums.com/tutorials/81928-generate-system-diagnostics-report-windows-10-a.html#option3
Check for warningsin the windows when ya display the generated rapports (OPTION THREE)

I had a Gigabyte z690 also and i think its better that you use Gigabyte Control Center Apps to update everything, but maybe Gigabyte already told you.

It gonna do a full check of your Gigabyte product.

The App Center is the old one, did you try Gigabyte Control Center? I have fully delete App Center since 1 year at least.

More gigabyte fault to have a lot of name for this!

Sorry that i didn't help, i also have bluescreen since last update mostly everytime i close it but Hypervisor_Error.

Virtualisation was already Enabled in bios, Hyper Threading in auto. 

I did not just update bios to F29, it's been few month i am using it. I check it really often.

It was working fine until last BF update.

Two years that i play BF2042 like an addict, the only problem i had was with audio interface that has been corrected by EA in 5 months.

Regards,

edit: when i look into the minidump files of the bsod it was pointing to ea anticheat.

Probably something with the windows level security upgrade with lastest windows security or something like that.

FAULTING_THREAD: ffffcf8dacda4080

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: EAAntiCheat.Ga

BAD_STACK_POINTER: ffffe70196907ca8

Yes it's what i say since the beginning, its just there last update..

But you know when i had this there was no topic about it so you do the basics.

But you right i will not lose anymore time, reinstall windows or flash and reset my bios motherboard that will make it vulnerable if you dont have the last update bios.

There is no interrest from EA in this thread also.