Your message doesn't make your situation at all clear. There is no "message" associated with the queue you wait in for a Game Adviser to be available. There is a screwy count down clock that is totally inaccurate when the wait time exceeds perhaps three or four minutes (short delays being somewhat rare, and only during daytime hours). Getting into a gueue after 10PM or on a weekend, the wait is potentially one to two hours, because the number of Advisers in those shifts is very small (some of the regional centers are so small that there is no weekend live support).
The only "messages" that I am certain you can write are here at Answer HQ, and we have nothing at all to do with getting you into a Live Support queue, nothing whatsoever.
For any account maintenance, persona assistance or code related queries, contact our Games Advisers using the new Help Center.
How to: Contact an EA Adviser.
