Re: Unable To Install EA App or Locate Personal Library.

JakeHowarth77
4 months ago
Whenever I select "download", and then open the file to run it, it gives me this.....
JakeHowarth77
4 months ago
Is there a phone number I can call to speak with someone about this? I am looking to resolve this issue and access my account.
SansGelatine
EA app Team
4 months ago
@JakeHowarth77 I had not heard of Windows S mode until you shared your screenshot.

Here is some material I read:

https://support.microsoft.com/en-us/windows/windows-10-and-windows-11-in-s-mode-faq-851057d6-1ee9-b9e5-c30b-93baebeebc85

"

Windows 11 in S mode is a version of Windows 11 that's streamlined for security and performance, while providing a familiar Windows experience. To increase security, it allows only apps from Microsoft Store, and requires Microsoft Edge for safe browsing.

"

If you want to use EA app you will need to switch out of S mode, which you can read and make a decision about here: https://support.microsoft.com/en-us/windows/switching-out-of-s-mode-in-windows-4f56d9be-99ec-6983-119f-031bfb28a307

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