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opaozinho
Seasoned Rookie
2 years ago
Solved

EA app Not Opening, X Icon Error on Win7 Since Dec. 2023

Product: The EA app

Platform: PC
Error Report ID (learn how to create an Error Report ID in the sticky post): Error Report doesnt work
Which client functionality are you experiencing this bug with? Application 
When did this happen? (dd.mm.yy hh:mm) 19/12/2023 
Summarize your bug: EA App doesnt open, it shows a error with no text everytime. Even the login screen doesnt show up. I uninstalled it 5 times and it stays the same. Error Report and App Recovery doesnt work either. EA Updater works and it says the app is already updated. But it stays the same, not working. 
How often does the bug occur? Everytime
Steps: How can we find the bug ourselves? Open EA App
What happens when the bug occurs? The App doesnt work, shows a error with no text
What do you expect to see? I expect to open the App normally, to show the login screen and then my library

Before that, I was going to update the app. Download was stuck at 0%. Then I closed the download screen to restart the app, expecting to try again. When I opened it again, the problem started.

CM edit: edited title for clarity.


  • Accepting as solution for visibility purposes only.

    Hey all,

    Could you perhaps check if you have any available Windows 7 updates that still need to be installed? We're aware of the End of Support of Windows 7, but perhaps there are still some leftover Windows Updates that could solve the issue.

    Update: this seems to do the trick for some people. Please check if you still have some leftover Windows 7 updates that need to be installed, potentially specifically Windows 7 Update KB4539601.

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