Re: [WORKAROUND] "An unknown error occurred" while downloading DLC on EA app for Mac

Go to system settings, privacy & security, full disk access, and turn it on for the EA app. I had the same issue as you and this worked for me and many others.

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? .
What expansions, game packs, and stuff packs do you have installed? some
Steps: How can we find the bug ourselves? .
What happens when the bug occurs? .
What do you expect to see? .
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? No

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The game needs an update, the update occurs an error. The chat support recommended a few steps and it did not help. Then I was reccomened to use Origin instead of EA App as it is known for the same problem. However, after logging into the Origin, one window pops up with - UPDATE to EA APP without even the option to close it.

That worked, thank you! 😃

Hi all,

I have been trying to update since this newest patch yesterday. I keep getting an error message in the EA App. Ive done everything EA recommends such as clearing the cache and restarting the app and I keep getting the same error message. This is the first time since the EA app was released on Mac that I have tried to update the game. I also store my sims files on an external drive but have never had issues before. 

I love you

good work